Cashier very ignorant of online pick up process resulting in an unnecessary delay of about 10 minutes while Manager was busy.
Terry W
Lynnhaven Amoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Virginia Beach, VA 23453
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Tell me why I was charged for gas and a gas fee when I returned it with 1/2 tank. It had 3/8 of a tank when I picked it up. It had more gas in it when I returned it than when I picked it up.
Joseph GThis review is not on the location, but the overall service experience. When I made the reservation, I declined the $14.75 optional insurance coverage. YOUR representative called me and asked me to switch pickup location, which I agreed to do. She (WITHOUT MY CONSENT) added the $14.75 insurance coverage back onto my reservation with the change in pickup location. THIS IS BAD CUSTOMER SERVICE.
David NWhile booking my rental over the phone, I explicitly discussed with the associate that I would be traveling to the Newtown road area, and was told to drop it off at the location I left it. Yet I was charged a wrong drop off fee. I would like to speak to a supervisor.
Hannah BPrice was not what I expected. It was 3 times higher than expected. Got charged for gas even though I filled it above what I had in tank when I started.
John R