Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was friendly , and efficient at their jobs. Explained the process very well. Will rent again from U-Haul again.
Great job by all.
james p
Rating:
5.0
Customer did not leave a comment.
GALEN S
Rating:
5.0
Customer did not leave a comment.
Brian H
Rating:
5.0
Customer did not leave a comment.
Maxwell E
Rating:
5.0
Great fast service happy workers I always use Mac store for my tools and uhaul supplies
Jeffrey M
Rating:
3.0
Customer did not leave a comment.
Sarah S
Rating:
3.0
The agent Dorothy was very rude the day we registered and was very rude the day we picked it up. I think she needs to be taken off of the Uhaul customer service. She was trying to have us pick up us a truck under the wrong customer name not my name.
Janet R
Rating:
5.0
Customer did not leave a comment.
THOMAS S
Rating:
2.0
The gal whose name is Dorothy was very rude. If you asked her a question she would snap at you and/or give you attitude. Her customer service and/or bedside manner I’d rate a 1
Courtney S
Rating:
5.0
Customer did not leave a comment.
Guiomar R
Rating:
5.0
Nice
Ibrahim M
Rating:
5.0
Thank you. Very helpful service people.
David M
Rating:
5.0
Customer did not leave a comment.
Dewayne F
Rating:
3.0
Customer did not leave a comment.
Bob B
Rating:
3.0
The truck had dead pine needles in the back all over and paper. The front was dirty. The heat didn’t work at all and it was a 300 mile drive in 17 degree weather. I was not pleased at all.
Christina D
Rating:
5.0
Sue was so helpful and got us out of a last minute bind. U Haul is lucky to have her. Thanks Sue!!
larry r
Rating:
5.0
Everything was great I appreciate the guys that helped us
MARK K
Rating:
5.0
Were supposed to drop off at another location that was closed. They let us drop off here. Everyone was very nice and helpful.
JOSEPH C
Rating:
5.0
Customer did not leave a comment.
Blake B
Rating:
5.0
Customer did not leave a comment.
ROBERT H
Rating:
5.0
Everything was fine
MARJORIE P
Rating:
3.0
Customer did not leave a comment.
William B
Rating:
1.0
Box truck had problems engine light was turning on call customer service and they were rude to me about it.
SARA D
Rating:
5.0
Don't change anything
Ysidra B
Rating:
5.0
Customer did not leave a comment.
Michael C
Rating:
5.0
Customer did not leave a comment.
Joakim W
Rating:
5.0
Customer did not leave a comment.
Marlan D
Rating:
5.0
Customer did not leave a comment.
Paula D
Rating:
5.0
Customer did not leave a comment.
Curt V
Rating:
4.0
Check the braking on the unit and fix some items on the trailer fenders etc
phil w
Rating:
5.0
Customer did not leave a comment.
frank L
Rating:
4.0
Customer did not leave a comment.
Amylee B
Rating:
4.0
Make sure all employees understand the billing process. When I returned item, the employee thought I needed to pay at that time
MATT Z
Rating:
5.0
Customer did not leave a comment.
Jim D
Rating:
5.0
Customer did not leave a comment.
Sharon S
Rating:
5.0
Customer did not leave a comment.
Roberta S
Rating:
5.0
Customer did not leave a comment.
peter b
Rating:
5.0
Customer did not leave a comment.
James C
Rating:
5.0
Great drop-off experience!!
Joseph J
Rating:
5.0
Customer did not leave a comment.
Jamie S
Rating:
5.0
Customer did not leave a comment.
Robin P
Rating:
3.0
Did not walk around the trailer to do inspection didn’t even come outside to peek at it.
Joe P
Rating:
5.0
Customer did not leave a comment.
Tracy M
Rating:
4.0
Everything was done very well. Don’t know what more they could have done. Service was excellent!
Terry H
Rating:
5.0
Customer did not leave a comment.
DAVE L
Rating:
5.0
Customer did not leave a comment.
Jerry U
Rating:
5.0
Customer did not leave a comment.
Mony F
Rating:
3.0
Customer did not leave a comment.
Brendan W
Rating:
4.0
Customer did not leave a comment.
Christina W
Rating:
4.0
Customer did not leave a comment.
Cyndal D
Rating:
5.0
Customer did not leave a comment.
Alvin K
Rating:
3.0
The air conditioner needs fixed. We had no AC in the summer, not good.
Tamara H
Rating:
5.0
Customer did not leave a comment.
bernice w
Rating:
4.0
No complaints about the return. I used the after hours return process. The older Uhaul vehicles do not have USB ports to charge cell phones. This is important on a multi day trip.
John H
Rating:
4.0
I had made a U-Haul reservation and at the last minute was told that I would have to drive 41 miles out of my way to get the trailer, 82 miles round trip!!! I canceled and RE-reserved at MAC’s and that worked out. MAC’s was great, U-Haul (not so much). U-haul could use better management practices for scheduling.
Ruth E
Rating:
3.0
Check to make sure everything is clean and prepared for the customer before they get there if they are doing mobile pickup.
Breanna D
Rating:
5.0
Was able to drop off trailer early when we arrived a thunderstorm was going through the city and the power was out all over so the guy was very nice and said we will handle when we can get power, all went through perfectly. Thank You All!!
Daryl S
Rating:
5.0
Customer did not leave a comment.
Jaden O
Rating:
5.0
Getting rental arrangements made were lengthy and difficult. Needs to go smoother..
DOUGLAS L
Rating:
5.0
Can’t think of anything to improve at the moment.
todd s
Rating:
4.0
Customer did not leave a comment.
JON O
Rating:
5.0
Customer did not leave a comment.
Bryan L
Rating:
2.0
Employees could have been more help. There system was not working correctly. Just seemed like they didn't want to be there.
Aaron S
Rating:
4.0
Customer did not leave a comment.
james s
Rating:
5.0
Customer did not leave a comment.
ALLAN H
Rating:
5.0
Customer did not leave a comment.
Sheryl G
Rating:
5.0
Service was prompt and helped us unhitch and drop the trailer with no hassle. This store did everything right. Good job U-Haul!!
kerry s
Rating:
3.0
Customer did not leave a comment.
nicalas h
Rating:
4.0
Customer did not leave a comment.
Debbie A
Rating:
5.0
Everything was great
Daniel B
Rating:
5.0
Customer did not leave a comment.
David M
Rating:
3.0
Customer did not leave a comment.
Eric K
Rating:
5.0
Customer did not leave a comment.
jason k
Rating:
4.0
Customer did not leave a comment.
JASON V
Rating:
5.0
Customer did not leave a comment.
Skye D
Rating:
4.0
Customer did not leave a comment.
tom s
Rating:
4.0
It should be specified that a 6’ wide trailer DOES NOT have a 6’ wide ramp opening to get into the trailer.
That cost me more money and time.
Jeffery B
Rating:
5.0
Customer did not leave a comment.
RYAN S
Rating:
3.0
The trailer was full of mud and dirt.
Russell W
Rating:
5.0
Customer did not leave a comment.
Taylor K
Rating:
4.0
Customer did not leave a comment.
Christopher R
Rating:
5.0
Customer did not leave a comment.
PATRICIA W
Rating:
3.0
I had two rentals last week and they were having issues continually with the UHaul computer not responding and working timely.
reNee b
Rating:
5.0
The ramp nd door were frozen shut. Lots of ice on truck
Linda P
Rating:
4.0
Customer did not leave a comment.
Dan M
Rating:
5.0
Customer did not leave a comment.
Robert N
Rating:
5.0
Customer did not leave a comment.
Charles W
Rating:
5.0
Customer did not leave a comment.
KELLY H
Rating:
5.0
Customer did not leave a comment.
Kayla B
Rating:
5.0
A+
James C
Rating:
4.0
Truck was dirty smoked in check engine light on
And heater didn’t work
BEAU S
Rating:
5.0
Customer did not leave a comment.
Darwin L
Rating:
4.0
Customer did not leave a comment.
Daniel B
Rating:
5.0
Customer did not leave a comment.
Sharon S
Rating:
4.0
Equipment was not clean but that wasn’t a problem for me. Rented a trailer and it worked great for my purposes.
