Customer Reviews for Madison Collision Center Plus

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Madison Collision Center Plus

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paul L. on

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Wendy was very helpful.

donterrius P. on

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Well I think that the cents per mile was ridiculous, I had to go to another town to pick up from furniture and it was almost 200 dollars! I think 1 flat rate would be better!

Mack M. on

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Keep up the good work, no problem with the equipment

Sheril K. on

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Wiliam M. on

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glenda S. on

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Staff ( Wendy) was excellent and very helpful and informative. So thankful I went to that location.

juanita C. on

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Deborah P. on

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James S. on

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Great experience. I ordered a furniture dolly with a trailer but they couldn't get a dolly in time. They called me and I had plenty of time to get one from another nearby location. Great customer service.

Deborah P. on

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Terrence H. on

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POLLY P. on

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Personnel went above and beyond to insure all equipment needed was available. Thank you.

Scott N. on

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Jackie M. on

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betty L. on

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Daughn E. on

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The people were friendly and helpful. I would go there again.

norma U. on

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Jody M. on

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Roger E. on

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I was very satisfied so I don't have any suggestions.

Clyde D. on

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Cameron L. on

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Randy N. on

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Outstanding Customer Service!

John P. on

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The lady who I rented my truck from was friendly and quick, I was in and out with my vehicle in about 5 minutes. Will definitely use this location again when I need a truck or trailer.

jeremy G. on

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George S. on

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David C. on

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jim K. on

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Derek A. on

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Jonathan A. on

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Richard B. on

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John S. on

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My experience with this location was absolutely wonderful. The operators at this location were very friendly, helpful, kind, and professional. I could not have been treated better. They made my rental experience a pleasant and positive. Please thank them for their wonderful customer service.

Charlotte C. on

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Paul B. on

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Jason T. on

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Ronald B. on

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Tail light was barley working on right side when I checked the next morning

Sandra T. on

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staff was knowledgeable and very helpful

WILLIAM L. on

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Randy R. on

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betty L. on

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Nicholas F. on

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GARRICK P. on

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Wendy, was the person that handled my rental and her knowledge, customer service and professionalism were outstanding.

walter N. on

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Alexander B. on

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Jimmy B. on

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Stephen R. on

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brian M. on

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James M. on

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Get an inventory management system that tracks your inventory.

George K. on

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Great experience!

Dennis U. on

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Jim B. on

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JOAQUIN R. on

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Crystal P. on

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Sandra B. on

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Michael S. on

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Edmund C. on

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the agent was very knowledgeable and was willing to share the u-haul experience with me.

Steven H. on

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Madison Collision Center personnel are always helpful and prompt anytime I rent from them.

Ralph H. on

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Terrae B. on

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ALONZO L. on

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John F. on

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Staff was very courteous and helpful. Reviewed all coverages and estimated charges in advance. The equipment was exceptional.

Richard T. on

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Offer it to me for free...?

Greg C. on

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My biggest problem was not reading about the online checkin and out more before using it.

jamie S. on

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Great customer service and reliable rental trucks.

DAVID T. on

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Stephanie B. on

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Anthony L. on

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Drivers windshield wiper blade was damaged & subsequently produced a danger while driving in rain.

sharon A. on

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They were friendly, businesslike and honest.

Alle G. on

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MIKE K. on

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Josh S. on

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Tyler S. on

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Terrance S. on

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AMBROSE B. on

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Kevin E. on

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I had to clean out back of truck before we could load on it. A little frustrating when these are supposed to be ready to go and is part of the rental agreement. No issues other than that. Super nice staff.

Charles V. on

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Stephen C. on

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Pick-up location was amazing. However, U-Haul never notified me that my original pick-up location had changed. I got that email an hour after Madison Collision set me up.

Kerensa C. on

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Philip E. on

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My initial reservation was a "bust". It was for a 3:45pm pickup at the UHaul Dealer located at: 647 Nance Rd, Madison, AL 35757. This business closes at 4pm on Friday. I arrived at the location at 3:40pm. The business was already closed. I called the phone numbers that were available for UHaul pickup, as well as the body shop from which the business operates. I left voicemails with BOTH numbers. I STILL have not gotten called back! This Dealership had a large, clear plastic trash bag of empty beer cans outside its front door, so I suspect I know why they were already closed. I called another UHaul location. Claire Davenport at the Sparkman Drive location was EXTREMELY helpful. She did not have a trailer meeting my specs at her location, so she pulled up my reservation and transferred the pickup to the closest dealer to my location. I picked up the trailer from Madison Collision Center and was on my way. Claire saved the day for me! I wish for Claire to be commended for her outstanding customer service. I will NEVER deal with the location at 647 Nance again. And I will tell this story to everyone that I know, considering a UHaul rental in our area

gary B. on

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Gregory B. on

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John S. on

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Except

Shelia B. on

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Billie F. on

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This was our third trip of the same length in the last month. This time we were charged for being over on mileage. I did not agree with or appreciate it. Also, we are moving from Pocahontas Arkansas, but we always have to travel to get a truck. ????

BENJAMIN W. on

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The lot had no lights and the return area was off in a dark corner. The directions to get to the place were awful

Maxson E. on

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Lights in the area where you drop off your keys for evening drop off would make it easier to see what is required for after hours returns.

Terrell S. on

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Improvements to driveway would be a good think.

Alvus R. on

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After hours drop off

Tracy W. on

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ROBERT S. on

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Donald W. on

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Chuck N. on

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excellent service

Beth S. on

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Accused and charged of damaging transporter. As you can see from my first review it was the fault of a Uhaul employee and has since been resolved.

monica L. on

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Karen R. on

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Lady at front desk was wonderful. Making a stress filled day go easy.

Anna P. on

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Andrew G. on

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Quick check-out, no details on specifics of vehicle. Ok for me, might not be for all.

Beth S. on

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After being directed by GPS onto a gravel road off Promenade Rd. in the dark and pouring rain I found myself stuck in the mud. I removed my SUV from the transporter attached to the 26' Uhaul and went home after I called Uhaul roadside assistance and was given the name and number of a towing service. At 8:30am the next morning I contacted the Towing service and they pulled the 26' Uhaul along with the transporter out BY THE TRANSPORTER which was close to the gravel. I dropped off the Uhaul which was muddy and received a bill from Madison Collision Center Plus for cleaning (agreed) AND a bill for the "misshapen bumper and light that was damaged from the tugged" WRONG! and MT's Towing has video to prove it. I also had insurance that I paid for through Uhaul and MCCP decided to charge my credit card without authorization OR contacting me. I think it's disgusting that you try to take advantage of someone renting a Uhaul I hope you don't run your collision center the same way!

James O. on

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Location didn’t have supplies. The ashtray had not been cleaned out. The truck had issues downshifting on a slow stop. Almost bumped Tito the back of stationary vehicles.

Jim W. on

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Courtney A. on

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