Customer Reviews for Madison Mart Foods
(U-Haul Neighborhood Dealer)

89 reviews

6004 Madison Rd   Cincinnati, OH 45227

(513) 252-2691

Location Hours

  • Mon-Fri: 9 am - 9 pm
  • Sat: 10 am - 9 pm
  • Sun: 11 am - 7 pm

Services at this Location:

Contact Us

(513) 252-2691

6004 Madison Rd
Cincinnati, OH 45227

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 9 pm
  • Sat: 10 am - 9 pm
  • Sun: 11 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Great place to rent

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

Was very pleased with the service and quickness of transactions

MICHAEL O. 
Rating:
3.0

Very easy transaction. Thank you.

MARY B. 
Rating:
2.0

This is a "side business" operated within a mini mart. The owner was an hour late opening the store, several renters had been waiting the whole time, he made no apology or even acknowledged this. Due to the late start, I returned my vehicle an hour late (still during regular business hours) and was charged a second day, later refunded when contacting U-Haul corporate. Vehicle was brand new, great, service was awful, and I'll never go back.

Walter S. 
Rating:
5.0

Customer did not leave a comment.

SEAN W. 
Rating:
2.0

Gentleman who helped was beyond helpful and mindful. Too bad Uhaul corporate screwed up and never assigned a truck to my reservation. When he made attempted calls to corporate to resolve it no one was there to answer. Thankfully he was quick thinking and was able to get me on my way only 45 minutes late due to corporate. Absolutely awful experience with the Uhaul overlords and an absolutely incredible experience with the gentleman behind the counter

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

TALEESA R. 
Rating:
3.0

Customer did not leave a comment.

COLMAN F. 
Rating:
1.0

You have to wait in line at a convenient store and they serve people behind you because it's faster, which makes sense, but it takes a very long time.

Desiree B. 
Rating:
4.0

know ahead of time (before arriving to pickup truck) if the Furniture Pads or Dollies are not avaiable.

Johnathon T. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW F. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Great experience. Easy to access. Friendly staff. No issues.

Chandra M. 
Rating:
3.0

There wasn't a dolly there for use and I reserved one with my Uhaul rental.

ASHLEY B. 
Rating:
3.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Pick up and drop off process was easy and clean. Highly recommend location to anyone.

Colin M. 
Rating:
4.0

Customer did not leave a comment.

Tiffany S. 
Rating:
5.0

Customer did not leave a comment.

CARLY M. 
Rating:
5.0

Customer did not leave a comment.

Carly M. 
Rating:
5.0

Let customer know that if they show up AFTER their pickup time - they will need to call the 800 u haul number to get it changed so they can use the mobile checkin

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

Dylan A. 
Rating:
5.0

Customer did not leave a comment.

Rachel K. 
Rating:
5.0

No comments service was great 👍

OMARALANDO B. 
Rating:
5.0

The vehicle was in perfect condition and the salesman was very professional

KIRK ANTHONY K. 
Rating:
2.0

Site was not expecting me so another event was going on in the parking lot. There was no room for me to drop my trailer. Had to disconnect it and move it myself on to an open grassy area next to the full parking lot.

JOHN ROBERT K. 
Rating:
1.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

The cargo van ran well. The van had not been cleaned out before our rental but was not bad .... needed some sweeping and minor wrappers and such in the interior. Not a big deal. The proprietor was excellent. Knew his business and was very professional.

TERRY S. 
Rating:
3.0

I paid for a furniture dolly and moving pads. I did not receive either. I would like my money back.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

INDRAJIT G. 
Rating:
5.0

Great experience! Easy to work with! I would highly recommend!

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

For the store being as busy as it was the guys got me in and out very quickly while still taking care of other customers. Very friendly guy took care of me.

Jonathan H. 
Rating:
3.0

We dropped off before hours

Robert C. 
Rating:
3.0

Customer did not leave a comment.

THERESA D. 
Rating:
2.0

Customer did not leave a comment.

Ryan H. 
Rating:
1.0

Person that was in charge of opening that location was an hour late getting there. I had a 9am appt to pick up the uhaul. They didnt come til 10. This made it harder on me to get my move accomplished and also made me late for work. Also there were mechanical issues with the vehicle. While sitting behind a car at a traffic light the vehicle ended up moving forward while i was pressing the brake. I mentioned this issue when i returned the uhaul and the guy there didnt act like he was worried or concerned.

CODY T. 
Rating:
5.0

Customer service was excellent

DONNIE A. 
Rating:
5.0

Customer did not leave a comment.

ANNE S. 
Rating:
5.0

Drop off was very quick an easy. Staff was friendly.

MILTONFREDERICK T. 
Rating:
5.0

Everything was great, app runs smoothly and very easy to use even for a last minute move

Kaila R. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

Customer did not leave a comment.

Harry G. 
Rating:
5.0

Customer did not leave a comment.

Nathan C. 
Rating:
1.0

See above.

Donald C. 
Rating:
2.0

There were no other trucks there and it was confusing where we should park it to not be in the way. The parking lot was very narrow.

Lauren G. 
Rating:
5.0

Customer did not leave a comment.

Gene R. 
Rating:
1.0

Your rep asked how many miles inwould be traveling in your truck. I stated 15 miles. Well I got help moving so the truck literally went less then mile and was charged for 15.

DANITA A. 
Rating:
3.0

How about not penalizing your customers $20 if they don't use your slow and ineffective app at turn-in after hours.

MICHAEL M. 
Rating:
4.0

It may be a little hard to find, but if you look for the uHaul sign, you just pull to the back of that parking lot and someone will come out to help you.

Luke C. 
Rating:
5.0

Friendly and convenient, perfect neighborhood service!

Ralph B. 
Rating:
4.0

Customer did not leave a comment.

Jeannie P. 
Rating:
3.0

Customer did not leave a comment.

Nicole K. 
Rating:
1.0

This was the worse experience I have had with Uhaul. I reserved the truck 5 days in advance. I ALWAYS use the Uhaul in Milford Ohio... Historical area. They are fabulous!! Unfortunately...I was sent to the Uhaul at Ave Hardware on Galbraith. I was told I could pick up the truck at 8:30. When I arrived the sign on the door said open at 10. Now, I have moverz I am paying by the hour coming to my house at 9. I was furious. I called the Corp #. The young lady answering the phone was Shocked that they had changed their hours and Uhaul was not notified. I was sent to a store in Madisonville. Mike was helpful there. However, I start to the house and realize I didn't get Any of the equipment I had already purchased. I stopped at the UHAUL I always use in Old Milford Ohio and the wonderful emplotees there immediately gathered the equipment for me. When I returned the truck...I had been told to drop it off at any UHAUL....again bad information. The store I went to on New Circle Rd told me NO....they had too many trucks. I was so frustrated I thought I was going to cry. I a 75 year old woman. This wonderful man Rob Miller came out and told me not to worry that I could drop it off there. Mr Miller was very helpful. I have used UHaul numerous times and this was like the right hand didn't know what the left hand was doing. Vivid issues? I don't know. If you are renting a truck double check ALL information.

Vicki P. 
Rating:
5.0

Nothing as I made my reservation online and the pick-up process was very simple to do at Madison Mart.

Kenneth S. 
Rating:
4.0

Give customers the size Uhaul they originally reserved. Why do you have customers reserve something that you cannot deliver on?

Jeffrey A. 
Rating:
3.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

Customer did not leave a comment.

mark R. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

The person at Madison Mart Foods was very friendly and I was so glad to have a UHAUL that wasn't too far from where I live. Kudo's to UHAUL.

RICKY B. 
Rating:
5.0

Customer did not leave a comment.

Nancy F. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
1.0

Customer did not leave a comment.

Jordan C. 
Rating:
5.0

The man who helped us was friendly and helpful. Plenty of parking and easy to access good location. Will use this location again as I just moved to the area.

Elise S. 
Rating:
2.0

Very nice owner (by phone). I was to, via email, to pick up at 9:00a. His store didn't open until 12:00 (I think is what he said). He did answer the phone and , in short, I just hooked up the trailer and went on my way.

J.G. M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

The person was very helpful and respectful. I would recommend this Uhaul location to anyone.

MARK B. 
Rating:
3.0

Customer did not leave a comment.

patrick S. 
Rating:
4.0

Dolly in truck rentals. Otherwise, great service.

erica M. 
Rating:
5.0

Moe is so helpful, personable, and kind. I couldn't recommend this location more. Very easy to both pick up and return a rental.

Amy J. 
Rating:
5.0

Very nice people. Clean equipment and location!

Jennifer W. 
Rating:
5.0

Turning in the truck went quickly and smoothly

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
4.0

evrything was fine

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

Patrick R. 
Rating:
4.0

Customer did not leave a comment.

Ty P. 
Rating:
5.0

Very helpful, quick, and kind!

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

Bernard R. 
Rating:
3.0

Customer did not leave a comment.

Kathleen M. 
Rating:
3.0

Customer did not leave a comment.

Kevin A. 
Rating:
1.0

Dirty uhaul and very disorganized. Nice worker but took about an hour to get the Uhaul from the location and wouldn't recommend.

Anne G. 
Rating:
5.0

I would suggest all uhaul trucks have a dolley. In which i requested but it was not inputed in Madison Marts rental order for me

Mary L. 
Rating:
3.0

I reserved moving pads. They were not there. Moreover, I was charged for the pads and also a dolly. This should be corrected.

Robert C. 
No reviews have been submitted for this location.

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