The wait to get verified for my reservation took over 30 minutes. The verification process should happen before pickup, not at pickup. Having a friend wait 30 minutes for a phone call to verify me at 7:30am when the reservation was already booked is ridiculous
SHAWN O
Customer Reviews for Madison Motors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make box trailers taller so I don’t hit my head so much.
Steven PUhaul after hours return worked on webpage but not through app. Made return process difficult. Location was helpful about outlining after hours return options.
Damaris ZNothing easy in, easy out
Michael SNothing everything was great
James SSuper nice to work with. Will definitely use them again👍😊
Joseph KThe gentleman who helped me was very kind, helpful and quite possibly the most handsome man I've ever seen.
Patrick PStaff was very helpful. Great experience.
Stephen HWeekend Check/in & Pick up takes to long..
Ralph FHard to get into and out of with a 26' truck and tow dolly
John RLock box combination would not open. Had to call customer service. Drop off location was in a dead zone for my phone. Endless buffering left me with no confirmation that drop off was successful. Next day- back on phone to only be told that drop off person was not in the office and still could not get a drop off confirmation. Left me worried until days later when I finally received my receipt.
Jeffrey PTruck was okay. Seemed like it had more miles than indicated and ran pretty poorly. Glad we had only a short distance to move. The code for the key didn't populate at checkin so I had to call to get it. Okay experience but could have been better.
Blake FEverything was so easy. UHaul is the best. Who knew you could rent a 26 foot truck overnight on a whim!
Gunnar SHave the truck cleaned out with the reserved additional equipment. Using the truck share interface on a phone was infuriating and I will never use it again. Yes, I could download the app, but I don't feel I should have to clutter my phone and maintain an account for a service I may use once every few months. The truck itself felt like the transmission was going to fall out.
Matthew SThe entire process, from making a reservation, to pick up, to dropping off was a nightmare of misinformation, delays, lack of paperwork, confusion between different parts of the uhaul network, etc.
Robert HExcellent place to do business with. The guys were expecting me and took care of processing me out for the car transport trailer. Hooked up the trailer to my car and double checked everything was secure and in perfect operating order.
MICHAEL MHelpful employees. Large lot for easy trailer parking.
Steven HThe rental experience was flawless and very convenient. I will continue to rent vehicles from U-Haul because it meets all of my expectations.
Stephen N