The staff was fantastic. It had been a rough day and they went the extra mile to make it better.Ryan G.
Customer Reviews for Mail Boxes & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mobile check in is horrible. There are 15 other steps needed to complete the pickup that could be done before. Instead you have to be physically at the location to do it all. Half the time it didn't work. Even though I paid in full months in advance, they changed me another $88 once there. I was told somehow my rate was changed . I paid for two sets of moving blankets. They gave me none. They said I cancelled it. I asked why I would cancel it less than 12 his before I wanted the truck. The tire was shredded in half. Literally shredded in half. I didn't notice to after I was trying to fill it with air. Why was this not checked upon return before? I drive for over 5 hours on a tire that was non existent. UHAUL BLOWS! GO SOMEWHERE ELSE! They will try to get things over on you, then act like they dont know what's happening.Jamie I.
Super helpful service. Great experience!JOSH A.
Customer did not leave a comment.Priyan M.
Customer did not leave a comment.Aamir R.
I did not receive my reserved moving blankets with my trailer rentalStephanie M.
Always a great experience with this location. Thank you AviveMarco T.
Customer did not leave a comment.Cynthia H.
I have used this location on multiple occasions. They are great to work with.mildred T.
Terrible experience. The cab smelled like smoke and it was dirty and grimy. There was standing water in the doors and the passages seat belt did not work. The truck ran rough and did not feel safe. I'm honestly shocked U-Haul would let a truck like this on the road. I'll be looking at a Penske truck rental next time.Kaleb B.
Customer did not leave a comment.Vincent M.
Owner was greatOmar L.
Great service at this location and I recommend this place to my friends.CHRISTOPHER G.
Customer did not leave a comment.John R.
Customer did not leave a comment.Mustafa A.
Customer did not leave a comment.susan S.
Great staff and prompt service. Easy in and out process.Denis M.
Your u haul app is not good.It doesn't allow to upload pictures .The browser login works good.Please try to improve the app experience so that people don't waste time trying to find out why it is not working.Surendar M.
Customer did not leave a comment.Amin T.
My review is not for this particular location. My review is for U-haul in general and the experience that I had this time around. I set a pickup for a particular sized truck a week in advance. I was quickly contacted saying that the size truck I needed would not be available at the desired location and that I had to drive to a different location for the desired size truck. Okay, not THAT big of a deal but it was a little annoying since I would have to put more miles on the truck then but whatever. Moving day comes and I arrive at the location that I was told to go to. The lady behind the desk was nice but unfortunately there was no pickup appointment for a truck for me at that location since I had booked online rather than calling the store. She told me that another customer had dropped off a truck the night before but forgot to leave the keys so that one was unavailable. The lady was very helpful trying to find another truck for us nearby when suddenly the lady who forgot to leave the keys walks in to drop them off. I asked if I could drop the truck off at the location that I had originally planned and I was informed that I could not. Again, very frustrating since that would be coming out of MY pocket for driving the truck further back to the location that they needed me to. 40 minutes later we were on our way to move. I wasn't on that tight of a timeline for the day but overall the experience was very upsetting due to the wasted time and money driving further than what was necessary.jeff W.
Store/office upkeep is lacking, cluttered and seemed disorganized. However the person at the counter was sharp and organized in the process at hand and was a clear communicator, so the appearance of the office didn't really matter.Gwen C.
Customer did not leave a comment.Leonard F.
Customer did not leave a comment.Peter T.
Customer did not leave a comment.Scott W.
The roof leaked and almost all my boxes got wet in the truck. I had to literally take most everything out of every box as the boxes fell apart. All my cloths have to be rewashed and suits taken to the cleaners. My printer got soaked along with all my other computer equipment.BRIAN P.
Our experience was fantastic! Easy to book, super easy pick up and drop off...even with a delayed flight prior to pick up. We would highly recommend using this business for U-Haul needs.Robert N.
You need to give me a corrected invoice. I was charged for 6 gallons of gas when I brought the truck back with the same amount of gas as when I picked up the truck. I will dispute the credit card charge. I called the location and left a detailed message but no response. Very unhappy.Joseph L.
Customer did not leave a comment.Jill B.
Where to start. Booked the truck a week in advance for 5 days online. Got a confirmation at that time. Then I got a call the morning before (Brandon) saying my preferred location didn't have a truck so pick up was switched to a different location. Fine, no problem. Then got another call the afternoon (Evelyn) before pick up saying that my reservation was dropped because the new company policy is that you can only rent for 24hrs. What?!? A rental agreement is a contract, and your employee was trying to get me to allow your company to breach that contract. Finally, after threatening to contact a lawyer and the Bbb, her "TCM", who wouldn't get on the phone, approved a 4- day rental. Ridiculous! I will never recommend uhaul. So I had to essentially fight to get the truck, and then be scheduled for a 3rd pick up location because they gave my truck away! Arrived Saturday morning to pick up and sign on window said "closed for personal reasons". Online pick up was a pain. Terrible experience. I'll use Budget next time. And I will report this to the BBB.Raymond P.
Super happy with my rental. You made it very easy and in a hectic time, that was much appreciated!Dana S.
UHaul didn't inform me that the Appliance Dolly on my order wouldn't be available at this location (order was placed well enough ahead of time to get one there).Daniel B.
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.Kevin G.
Customer did not leave a comment.Terrell J.
Made a reservation on 9.4 for 7am on 9.10 upon arriving promptly at 7am could not gain access to the vehicle. At 8am a sales representative from Wanda's rentals in addison returned my to inform me that my reservation was sent to this location. After arriving at this location now running well over and hour and a half behind schedule I received a 26 foot truck and had an oil pressure sensor issue causing the indicator light on the dash and the gauge to plummet from low to high pressure. I did not enjoy my experience at all.John S.
Customer did not leave a comment.CAROLYN R.
GREAT FRIENDY SERVICE !!!STEVEN T.
Slight mixup with the truck and parking location. Very minor issue and was resolved quickly.Michael K.
Quick and easy. Gentleman that help out of this location was very nice and easy to deal with.aaron S.
Very nice people alsoANTHONY D.
Customer did not leave a comment.Barbara G.
Customer did not leave a comment.John D.
Customer did not leave a comment.Timothy K.
Customer did not leave a comment.PETER F.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.David P.
The 10 foot truck I was given had transmission/stabilization issues all the way down to Nashville. The truck issues added 4 hours to our trip. We are still waiting for a partial refund for our troubles.Steven C.
When needing a moving truck, I have always chosen U-Haul....easy to pickup/drop off, low decks, good selection of sizes.....THANK YOU!Jo T.
The owner is SO pleasant, I'll always use this location!Sandra G.
Customer did not leave a comment.JEFFREY R.
truck was so dirty, smelly And old.Hernando M.
Customer did not leave a comment.leif J.
Customer did not leave a comment.Donna G.
Great place to rent a truck or trailer. Staff is very friendly and helpful. Really convenient.bill N.
Help this partner find a location with a little bit more room.Marc-David M.
Customer did not leave a comment.ARMANDO P.
The gentleman at this site was very proficient in his equipment knowledge and helpful setting up my auto transport trailer. 5 stars.Al Z.
Easy rental and return process.RADOMIR D.
The tire air pressure light in the front panel was on. Also, the driver door was difficult to be closed completely. Other than these, everything was fine. The owner also was very friendly.Shahram O.
Customer did not leave a comment.Kevin G.
Customer did not leave a comment.CYNTHIA A.
Every thing went smooth, from pickup to drop off.Robert D.
Customer did not leave a comment.Daryl R.
We've used the Westmont location numerous times always friendly helpful and knowledgeableBrian K.
Customer did not leave a comment.russell D.
Customer did not leave a comment.Ryan H.
There was no dolly for me to use or straps located on the truck. I put the gas back where it was when I received it but still was charged a $14 gas fee.Jaquan H.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.susan K.
Customer did not leave a comment.LINDA M.
Customer did not leave a comment.Jaymeson M.
Customer did not leave a comment.Phil G.
Customer did not leave a comment.Advait B.
Excellent customer service alwaysMaryAnn O.
Customer did not leave a comment.Steve L.
Customer did not leave a comment.James B.
Everything about our moving process went amazingly well because we had scheduled the truck for 6 hours and we ended up going a bit over that so I tried to extend and at first I was told it wouldve been an additional charge at almost double the original price if I wanted it longer but the online agent I believe her name was Kimberly was able to assist us with the matter. Customer service like this is what I strive to look for so I can recommend this kind of service to my loved ones. Thank you so much UhaulSergio T.
I needed to sweep out the floor because we were moving furniture and hook it upJoseph G.
They were very helpful!!!William S.
Customer did not leave a comment.Gary G.
The owner is an awesome manSteve P.
Nothing! The owner was so wonderful and helpful, personable and accommodating. I would return to his Uhaul shop every time!David M.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.James B.
The owner had an attitude problem when I picked up the van. However, the van was in good condition and his associate who helped me with my return was nice.Faraaz F.
Keep it the good work .mohamed A.
Customer did not leave a comment.Ayman M.
Best guy to rent from -period!chris A.
I rented a 21 foot truck. It was dirty inside and it leaked over night when it rained. When I called to tell them they acted surprised and that I was the first one to comment on it. No offers to give me a discount on my wet belongings inside.Wendy V.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Glenn C.
Customer did not leave a comment.Lauren R.
I got charged 10 dollars for an ipass toll citation for renting a UHAUL. Whoever had the UHAUL before me had forgot their ipass in there making us assume that the ipass was included with the rental. They had never communicated the UHAUL's ipass policy and never even asked us if we were going to be going through tolls. You should really make sure your car rentals are clean and have no ipass transponders in there which can mislead people. & when I called to complain, the woman who works there said to contact UHAUL by phone & I spoke to the manager who said that she can't wave the 4 dollar administration fee & they forced me to pay that citation. I will NEVER recommend anyone to use your services. UHAUL will steal your money if you don't read all the fine print charges in their stupid contracts.Brandon A.
Customer did not leave a comment.laura L.
Customer did not leave a comment.Jeffrey T.
Very nice owner!Jeffrey K.
We were lucky that one space remained to receive our return, perhaps more spaces?Scott P.
This location charged me twice for the rental. the truck was not clean when i went to pick it up. He cleaned it out after i inspected it. They put a subtle/hard sell on taking the insurance, which I did not need. I would NOT recommend this location to a friend or foe.John K.