Customer did not leave a comment.Leonard F.
Customer Reviews for Mail Boxes & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Peter T.
Customer did not leave a comment.Scott W.
The roof leaked and almost all my boxes got wet in the truck. I had to literally take most everything out of every box as the boxes fell apart. All my cloths have to be rewashed and suits taken to the cleaners. My printer got soaked along with all my other computer equipment.BRIAN P.
Our experience was fantastic! Easy to book, super easy pick up and drop off...even with a delayed flight prior to pick up. We would highly recommend using this business for U-Haul needs.Robert N.
You need to give me a corrected invoice. I was charged for 6 gallons of gas when I brought the truck back with the same amount of gas as when I picked up the truck. I will dispute the credit card charge. I called the location and left a detailed message but no response. Very unhappy.Joseph L.
Customer did not leave a comment.Jill B.
Where to start. Booked the truck a week in advance for 5 days online. Got a confirmation at that time. Then I got a call the morning before (Brandon) saying my preferred location didn't have a truck so pick up was switched to a different location. Fine, no problem. Then got another call the afternoon (Evelyn) before pick up saying that my reservation was dropped because the new company policy is that you can only rent for 24hrs. What?!? A rental agreement is a contract, and your employee was trying to get me to allow your company to breach that contract. Finally, after threatening to contact a lawyer and the Bbb, her "TCM", who wouldn't get on the phone, approved a 4- day rental. Ridiculous! I will never recommend uhaul. So I had to essentially fight to get the truck, and then be scheduled for a 3rd pick up location because they gave my truck away! Arrived Saturday morning to pick up and sign on window said "closed for personal reasons". Online pick up was a pain. Terrible experience. I'll use Budget next time. And I will report this to the BBB.Raymond P.
Super happy with my rental. You made it very easy and in a hectic time, that was much appreciated!Dana S.
UHaul didn't inform me that the Appliance Dolly on my order wouldn't be available at this location (order was placed well enough ahead of time to get one there).Daniel B.
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.Kevin G.
Customer did not leave a comment.Terrell J.
Made a reservation on 9.4 for 7am on 9.10 upon arriving promptly at 7am could not gain access to the vehicle. At 8am a sales representative from Wanda's rentals in addison returned my to inform me that my reservation was sent to this location. After arriving at this location now running well over and hour and a half behind schedule I received a 26 foot truck and had an oil pressure sensor issue causing the indicator light on the dash and the gauge to plummet from low to high pressure. I did not enjoy my experience at all.John S.
Customer did not leave a comment.CAROLYN R.
GREAT FRIENDY SERVICE !!!STEVEN T.
Slight mixup with the truck and parking location. Very minor issue and was resolved quickly.Michael K.
Quick and easy. Gentleman that help out of this location was very nice and easy to deal with.aaron S.
Very nice people alsoANTHONY D.
Customer did not leave a comment.Barbara G.
Customer did not leave a comment.John D.
Customer did not leave a comment.Timothy K.
Customer did not leave a comment.PETER F.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.David P.
The 10 foot truck I was given had transmission/stabilization issues all the way down to Nashville. The truck issues added 4 hours to our trip. We are still waiting for a partial refund for our troubles.Steven C.
When needing a moving truck, I have always chosen U-Haul....easy to pickup/drop off, low decks, good selection of sizes.....THANK YOU!Jo T.
The owner is SO pleasant, I'll always use this location!Sandra G.
Customer did not leave a comment.JEFFREY R.
truck was so dirty, smelly And old.Hernando M.
Customer did not leave a comment.leif J.
Customer did not leave a comment.Donna G.
Great place to rent a truck or trailer. Staff is very friendly and helpful. Really convenient.bill N.
Help this partner find a location with a little bit more room.Marc-David M.
Customer did not leave a comment.ARMANDO P.
The gentleman at this site was very proficient in his equipment knowledge and helpful setting up my auto transport trailer. 5 stars.Al Z.
Easy rental and return process.RADOMIR D.
The tire air pressure light in the front panel was on. Also, the driver door was difficult to be closed completely. Other than these, everything was fine. The owner also was very friendly.Shahram O.
Customer did not leave a comment.Kevin G.
Customer did not leave a comment.CYNTHIA A.
Every thing went smooth, from pickup to drop off.Robert D.
Customer did not leave a comment.Daryl R.
We've used the Westmont location numerous times always friendly helpful and knowledgeableBrian K.
Customer did not leave a comment.russell D.
Customer did not leave a comment.Ryan H.
There was no dolly for me to use or straps located on the truck. I put the gas back where it was when I received it but still was charged a $14 gas fee.Jaquan H.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.susan K.
Customer did not leave a comment.LINDA M.
Customer did not leave a comment.Jaymeson M.
Customer did not leave a comment.Phil G.
Customer did not leave a comment.Advait B.
Excellent customer service alwaysMaryAnn O.
Customer did not leave a comment.Steve L.
Customer did not leave a comment.James B.
Everything about our moving process went amazingly well because we had scheduled the truck for 6 hours and we ended up going a bit over that so I tried to extend and at first I was told it wouldve been an additional charge at almost double the original price if I wanted it longer but the online agent I believe her name was Kimberly was able to assist us with the matter. Customer service like this is what I strive to look for so I can recommend this kind of service to my loved ones. Thank you so much UhaulSergio T.
I needed to sweep out the floor because we were moving furniture and hook it upJoseph G.
They were very helpful!!!William S.
Customer did not leave a comment.Gary G.
The owner is an awesome manSteve P.
Nothing! The owner was so wonderful and helpful, personable and accommodating. I would return to his Uhaul shop every time!David M.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.James B.
The owner had an attitude problem when I picked up the van. However, the van was in good condition and his associate who helped me with my return was nice.Faraaz F.
Keep it the good work .mohamed A.
Customer did not leave a comment.Ayman M.
Best guy to rent from -period!chris A.
I rented a 21 foot truck. It was dirty inside and it leaked over night when it rained. When I called to tell them they acted surprised and that I was the first one to comment on it. No offers to give me a discount on my wet belongings inside.Wendy V.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Glenn C.
Customer did not leave a comment.Lauren R.
I got charged 10 dollars for an ipass toll citation for renting a UHAUL. Whoever had the UHAUL before me had forgot their ipass in there making us assume that the ipass was included with the rental. They had never communicated the UHAUL's ipass policy and never even asked us if we were going to be going through tolls. You should really make sure your car rentals are clean and have no ipass transponders in there which can mislead people. & when I called to complain, the woman who works there said to contact UHAUL by phone & I spoke to the manager who said that she can't wave the 4 dollar administration fee & they forced me to pay that citation. I will NEVER recommend anyone to use your services. UHAUL will steal your money if you don't read all the fine print charges in their stupid contracts.Brandon A.
Customer did not leave a comment.laura L.
Customer did not leave a comment.Jeffrey T.
Very nice owner!Jeffrey K.
We were lucky that one space remained to receive our return, perhaps more spaces?Scott P.
This location charged me twice for the rental. the truck was not clean when i went to pick it up. He cleaned it out after i inspected it. They put a subtle/hard sell on taking the insurance, which I did not need. I would NOT recommend this location to a friend or foe.John K.
Customer did not leave a comment.Jan C.
Very personable and easy to work withKathy B.
He warned me that trailers were hard to get but when I arrived on the pick up day the trailer I wanted was waiting for me.Brian O.
Auto sign in process is horrible. Too many steps. No online help a available. No one answers the phone.Greg C.
Customer did not leave a comment.DAINIUS P.
The staff at the pickup location were great. Using the mobile pick up service was NOT. Worst system ever. I'll never use it again.Connie P.
Customer did not leave a comment.Bill G.
Customer did not leave a comment.Steven L.
Great Service.Michael I.
Customer did not leave a comment.MARCIN S.
The office is filthy! The owner is pleasant but there's junk everywhere. Not a great image but I've rented trailers from him and they have always been clean and in good working condition.James M.
Customer did not leave a comment.Terence Z.
Customer did not leave a comment.Carl W.
Customer did not leave a comment.SCOTT B.
The owner is very friendly and extremely helpful. This was my second rental in a row from Mail Boxes & More and I'll be renting from here from this point forward. Great place!Mark A.
Quick and easy. This place has great service. Would be nice if tanks were at least 1/2 full so don't have to get gas during the trip but only at the end. Thanks and great job.MATTHEW R.
Found someone's spare change and lip gloss on the passenger side floor, so I feel the cab wasn't cleaned thoroughly. Otherwise the truck worked quite well.Timothy L.
Everything was good.Clarence S.
Very nice experience at this Uhaul shop!David G.
Customer did not leave a comment.Louis W.
Customer did not leave a comment.Tom B.