Customer Reviews for Mail Express Service LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

The service provider at the above location informed us that he couldn’t change anything like add my husband as a driver. I ask could he print out the location for drop off he couldn’t do that either, wasn’t very helpful. I call U-Haul customer service on the 443 number and the rep she was excellent and answered and resolved my concerns. If you going to use random locations the service providers need to be more flexible

Rating:

1.0

U-HAUL Internet was not working and the field manager had to assist with picking up the 10” truck. After 1.5 hours of trying to pickup the truck, when I finally got the key to the truck , the truck battery was dead and again the field manager had to be notified and I was told that it would be another .5 hour before some could give me a jump therefore I asked a stranger in the parking lot if he could give me a jump. Finally I got the truck started, then it gets worst! Once I get on the road from DE to Virginia, I stopped to use the rest room and the truck wouldn’t start again. Once I got it started by my son who was following behind me, I stopped to purchase some jumping cables and it’s a good thing that I did because the battery died again. It was my first time renting from U-Haul and it was the worst experience of my life. Moving in its self is stressful and to have this issue with the truck added more stress. I’m am waiting to hear back from the field manager, Sharif, so I can get reimbursed for this stressful experience.

Rating:

3.0

Friendly and helpful staff.

Rating:

5.0

Agent behind the desk is very difficult to understand verbally. Was not helpful in explaining unexpected charges.

Rating:

1.0

It was a 2 hour delay because the app was not working properly , then after making several phone calls , the lock was jammed for the key causing more delayed phone calls. Then the steering on the truck was so loose and unsafe that I could not even maintain the posted speed.. It was a horrible unsafe experience and will never use this company again.

Rating:

5.0

Bigger on the shopping strip to indicate that location would be helpful

Rating:

3.0

It was hard to find the lockbox and the instructions could have been better. The back of the truck was not swept out. The location was convenient.

Rating:

5.0

Yeah it runs very excellent. Comfortable ride! I have rented several times in the past! And Uhaul staffs are very friendly!

Rating:

3.0

When I was checking out the rental, the person added the insurance coverage that I had not chosen in the reservation process. Because I was in a rush, I did not notice that he had added that charge. I understand he showed me the subtotal for my approval but why do I even get to go through the reservation process and decline it if then he will override my choice? This feels like a sneaky practice.

Rating:

1.0

Counter employee seemed uninterested in being there and did Jo complete return till after I called 800 number and started to complain. Overall my experience with U-Haul was so subpar that it makes me question ever using the company again. I dealt with or spoke to multiple people and only truly received any assistance from 1 person. Everyone else treated me like I was bothering them.

Rating:

3.0

If someone has a question or questions that the U-Haul representatives have working phone lines to answer questions directly on the phone.

Rating:

3.0

Keep the check in process personal. I was unable to complete the online check in due to poor internet connection - photos would not load and it would not allow me to continue without uploading at least one photo - that part of the experience sucked - everything else was good.

Rating:

3.0

Take Apple Pay

Rating:

1.0

. I paid 2 different prices To go to the same place.

Rating:

1.0

The employee did not check the mileage or the fuel level when I dropped off the tuck. I was not given a receipt either. The employee merely took my keys and told me everything was fine and that U-Haul would take care of everything. I received a phone call from U-Haul 2 days later asking me when I planned to turn in the truck; the drop-off location never ended my rental!

Rating:

3.0

I scheduled the truck for 9 am. Later the time changed itself to 10 am. I had 5 people lined up to help with the moving; An hour was wasted waiting for the store to open at 10 am. I realized later that I mistakenly scheduled with the wrong location which just just a 100 yds up the street

Rating:

5.0

Very good experience!

Rating:

3.0

I had no problems here.

Rating:

5.0

NA

Rating:

5.0

The gentleman at Mail Express Service LLC was very nice. He took his time explaining everything and helped me find a drop off location close to where we were moving. I would definately recommend this location for pickup and dropoff of the U-Haul trucks.

Rating:

5.0

The place wasn’t the problem. I reserved my truck at one price got there to pick up and it was doubled. Think I may just buy a pickup truck

Rating:

5.0

I didn’t like the gas tank initially being under what was shown on my phone upon check in, I filled in gas twice at two different gas stations to get the gas tank line back to the original amount to avoid penalty, and the gas level would recess back after leaving the gas station which was frustrating. I was upset about that scenario. Otherwise, I enjoyed the staff I encountered during the pick up process of the uhaul rental.

Rating:

4.0

Maybe put a bigger uhaul sign outside to spot easier

Rating:

1.0

Was redirected to multiple locations and at the last minute sent to this location completely out of the way. Truck cab leaked the entire trip from DE to CT. Water dripped on my head and back the entire time. I arrived soaked. It was torture.

Rating:

3.0

Some more or different signage about where to drop off the truck. Or something that would help the customer know exactly where to go. Fortunately I had the suite number from my reservation but absent that, I would have driven in circles.

Rating:

1.0

At the drop off location the number to that location the person that answere said I had the wrong number so I called back again and he than said that was the location and he had a nasty attitude and said I was calling his personal number

Rating:

2.0

rental agent ask for references after being given valid drivers license and professional ID. That was not necessary, was harassing. I have been a good customer for years.

Rating:

1.0

Just received a charge for an additional $67. We utilized the truck for 90 miles but some how was charged for almost double the miles without being notified!

Rating:

5.0

Pickup with cell phone was glitchy had to go into business to complete transaction

Rating:

5.0

Have a customer appreciation day and give lower rates to repeat customers

Rating:

2.0

Kind of hard to find the location. A Uhaul sign out front would be nice. Thanks

Rating:

5.0

$1.00 per mile seems to be VERY expensive for the use of a small box van,especially since I only needed it for 3 hours!

Rating:

5.0

Service was great. Thank you for helping to make my relocation a success.