lock was not opening, so spend extra half an hour to get it working. During return the app was crashing, so took extra 1 hour to get it working. Very poor experience. Will look for alternate option next time. Also will not recommend to any one.Avatar S.
Customer Reviews for Mailbox & Shipping Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mobile experience pick up was seriously lacking/awful. If it's going to take 20 minutes to fill out the paperwork on my phone when I get to the truck, why not email it sooner. Truck steered funny as well, seemed like I had to constantly adjust left and right to stay straight.Matt S.
Had one of the worst experiences I've ever had and then the regional manager called me and had a stank attitude ! My truck was not there I didn't get it until almost 3 hours after the scheduled date ! And two locations later I would never recommend uhaul to anybody and will be using enterprise or another moving company next time ! Your company sucks !!!!! And your service does also! I am owed a refund for the horrible experience with customer service and with the rental experience also !Virginia D.
Customer did not leave a comment.Kim S.
They overcharged me and wont recommendSuresh D.
Make sure customers know that the location is closed on Sundays. I did not know this and spent 30 minutes setting up an account online in order to get the keys. Also I was charged for a dolly that was not in the van.Amy R.
The on-line check in and check out process was horrible, time consuming, buggy and inefficient. Will never do this again.john Z.
The sign up repeated a lot of what we did the night before. Extra time!David C.
Getting charged for services not delivered. Painful experience. Will not rent again.Simarpreet R.
Made the 24/7 mobile reservation for 8:00 and it wouldn't allow me to get my code to unlock the truck until the location opened at 10:00. Another customer there had the same exact issue. I called the help line and was hung up on 2 times. I had movers ready and waiting at 8:00. Had to go back at 10 and go into the U-Haul location. The worker said it was all done online and we were doing it wrong. Felt like a waste of money and time dealing with U-Haul. Would not recommend.Peter L.
Customer did not leave a comment.Carlos J.
Customer did not leave a comment.Tanner H.
Good serviceTanuj S.
Customer did not leave a comment.Jack B.
Customer did not leave a comment.Ying C.
The lock for the truck's cargo area felt old and rusted which made it very hard to lock/unlock and change the letters on the keypad.Joseph B.
The app needs a lot of work. Every time I tried to type, the mobile keyboard would cover the space where I'm typing, leaving me unable to see what I'm writing. Additionally, I had to resubmit almost every page at least 2-3 times before it would take.Jack F.
24/7 truck share online "Pickup Van" and "Return Van" both had problems. Reserved 1-2 weeks ahead of time. Got there an mobile app/agent asked for alternate references/copy of passport/copy of residential lease. Didn't know about these so didn't have any. On Return, mobile return process keeping hanging "Processing" when you're supposed to take pic of odometer / fuel guage. took >25min on hold to get hold of customer service. Equipment worked fine. clean, convenient location but took an hour to get the van, hour to return it.William A.
Customer did not leave a comment.Geoffrey A.
Customer did not leave a comment.Orlando A.
The local store owners were unhelpful. The lady I spoke to on the phone when I picked up the vehicle was very helpful.BRIAN C.
I came sat 2:50p, and my reservation was for 4p. I was there. The truck was there. But it was an endless wait to get customer service on the line. One gal hung up on me. Another guy was super funny, but wasn't well educated on how r to move up a reservation time. Ultimately, we waited the 1:10, which is forever when you're moving. Also, I originally reserved a 10' truck, but was called and asked itf a cargo would work I'm agreeing, they forgot/dropped the order for a dolly, and I had to drive 10 mi out of the way to pick it up. The shipping and mailing- app only location was not â€œYour Moving Centerâ€ that i'm Used to with UHaul. They did not have boxes, nor straps. A dolly, tape. :/ I can see once you've worked through the app pickup, where it might be convenient for some, but in my opinion...it lacks the flexibility that I need during a stressful time like moving.LISA H.
Customer did not leave a comment.Carolina F.
I was charged multiple times and my vehicle had a broken side view mirror on the driver side.Jacinta G.
I would carry my things on my back before I ever would use uhaul again. Worst experience of my life.PAMELA W.