Customer Reviews for Main Garage Ltd
(U-Haul Neighborhood Dealer)

46 reviews

1049 Merivale Rd   Ottawa, ON K1Z6A9

(343) 925-0169

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(343) 925-0169

1049 Merivale Rd
Ottawa, ON K1Z6A9

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat-Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The insurance or cover was added without my consent. This is terrible.

Mukendi N. 
Rating:
5.0

Customer did not leave a comment.

JAKERANDELL N. 
Rating:
5.0

Excellent, no fuss. Exactly what I needed. Thanks again

Stephen D. 
Rating:
4.0

Customer did not leave a comment.

LAURA E. 
Rating:
5.0

Customer did not leave a comment.

Rachel F. 
Rating:
3.0

Our order wasn't complete. I ordered furniture pads and they weren't in the truck, and the location wasn't open.

Kasia K. 
Rating:
5.0

Super chill and straight forward rental. Let me park my car there as well, so bonus cause not all of them do.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Allan C. 
Rating:
5.0

Customer did not leave a comment.

Morgan B. 
Rating:
1.0

Worst service imaginable

Ashish A. 
Rating:
3.0

Customer did not leave a comment.

amanda R. 
Rating:
4.0

There was squeaking sound from the breaks which i was worried a bit. The Customer service was awesome.

Mustafa A. 
Rating:
5.0

Very good customer service at this location

VENERANDAGEMMA B. 
Rating:
5.0

Customer did not leave a comment.

Adel A. 
Rating:
5.0

The service was excellent. I appreciated the friendliness, patience, and diligence in explaining the rules, process, and everything that had to do with renting Uhall. Thank you.

Lesia M. 
Rating:
5.0

Thanks so much -- the service was really excellent

Emily K. 
Rating:
5.0

The man behind the counter is kind, straightforward, easy to understand, and informative. I'd recommend him, as this was the most pleasant uHaul experience I've ever had.

Bryant M. 
Rating:
3.0

Customer did not leave a comment.

Julie C. 
Rating:
5.0

Customer did not leave a comment.

Mitul G. 
Rating:
3.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Ramnik S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Devin R. 
Rating:
5.0

Customer did not leave a comment.

Winifred D. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
3.0

Location was acceptable. U-Haul needs to fix their app though

ALEXANDRE D. 
Rating:
5.0

Great service!!!!

Caius P. 
Rating:
5.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

I had ordered a 10 foot truck and one was said to be available but then I was down graded to a 9 foot van which made my move take longer than I wanted it too. But all in all it was a good experience!

Kyle S. 
Rating:
1.0

We waited 2 and a half hours to get approved to drive the vehicle. Because it was a Saturday the location was closed so we couldn't get any nearby help. We called over the phone, it just rang for 40 minutes on hold. It was just a poor experience for a self serve system... really disappointed.

Samuel F. 
Rating:
1.0

Waited in pouring rain for 20 minutes while it was “awaiting approval” phone line was busy wouldn't answer number on side of truck got me nothing but people sending me to others who all said they could do nothing.

Kayden G. 
Rating:
5.0

Great friendly location. Truck was clean and well maintained. Overall a very pleasant experience on what was otherwise a stressful moving day.

Jill C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Jenniffer W. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Gilles V. 
Rating:
5.0

Customer did not leave a comment.

Jessica T. 
Rating:
5.0

Awesome customer service! Quick and efficient.

CLAIREANN GALLAR A. 
Rating:
5.0

The off hours pick up and drop off process is brutal. The requirement to use the GPS on a phone is cumbersome and exclusive. It would be much more accessible and logical to use a GPS on the vehicle, which I'm sure you have for tracking purposes anyway. The odometer tracking method was full of errors, and required us to send in photos, which we're lucky we took. Be up front in the rental confirmation email that photos of the odometer are required, and eliminate the error prone on board/ computer check. All that said, the customer service representatives on the phone were very friendly and helpful and solved all our problems, and the wait time to speak to them wasn't too long.

Mike S. 
Rating:
5.0

Ryan, the garage owner, was a great ambassador to your brand and service. He was polite, attentive, patient and hard-working. He communicated clearly and made me feel comfortable. I had nothing but a good experience renting a U-Haul vehicle, thanks to him. -Greg

GREGORYCHARLES Y. 
Rating:
2.0

Customer did not leave a comment.

Hamza A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

aldin M. 
Rating:
5.0

Customer did not leave a comment.

Emily K. 
Rating:
5.0

Have uhaul reps know that location is closed Saturday and Sunday so no reservation changes (in terms of additional supplies) can be made then.

Ian D. 
Rating:
5.0

Great experience with the self service. Instructions were easy to follow and location had clearly been prepared. Thank you

Brandon J. 
No reviews have been submitted for this location.

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