Customer Reviews for Main Gate Self storage
(U-Haul Neighborhood Dealer)

113 reviews

404 Fraser Cir   Hinesville, GA 31313

(912) 368-3451

Location Hours

  • Monday:
    Closed
  • Tuesday - Friday:
    9 am - 2 pm / 3 pm - 6 pm
  • Saturday:
    9 am - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(912) 368-3451

404 Fraser Cir
Hinesville, GA 31313

Services at this Location:

Location Hours

  • Monday:
    Closed
  • Tuesday - Friday:
    9 am - 2 pm / 3 pm - 6 pm
  • Saturday:
    9 am - 5 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

FLOYD N. 
Rating:
3.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE C. 
Rating:
5.0

Customer did not leave a comment.

FAIANE H. 
Rating:
5.0

Customer did not leave a comment.

TISHA L. 
Rating:
5.0

Customer did not leave a comment.

Julian B. 
Rating:
5.0

Customer did not leave a comment.

Breana T. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL K. 
Rating:
5.0

Customer did not leave a comment.

WONEASHA B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer service was great

LEON W. 
Rating:
5.0

Customer did not leave a comment.

LAKEISHA C. 
Rating:
5.0

include an air freshener

Sariah G. 
Rating:
5.0

Incredibly helpful.

JOHN B. 
Rating:
3.0

Customer did not leave a comment.

Kianna S. 
Rating:
1.0

my total cost was not offset by the decreased time used and added fuel. I was even charged more money. Do not use. unfair practices.

DORIS D. 
Rating:
4.0

Customer did not leave a comment.

JOHNNY R. 
Rating:
5.0

Customer did not leave a comment.

Melanie B. 
Rating:
5.0

Customer did not leave a comment.

LORENZO M. 
Rating:
3.0

The previous renter left a face mask on the floor beside the driver's seat.

CORDETTE S. 
Rating:
4.0

Provided good customer service. It was greatly appreciated after a long drive.

DENINE B. 
Rating:
5.0

Excellent service

Kenneth B. 
Rating:
1.0

On the day of pickup trailer and dolly had to be picked up in two different locations.

Michael W. 
Rating:
5.0

Continue doing a good job !!!

DARRELL G. 
Rating:
5.0

Customer did not leave a comment.

LESTER P. 
Rating:
5.0

The pick up point was easy to fine , clean, and delightful to deal with.

MICHAEL B. 
Rating:
5.0

.

CHRISTY Y. 
Rating:
5.0

Customer did not leave a comment.

DESTINY C. 
Rating:
5.0

she was super nice and friendly

SUMMER I. 
Rating:
5.0

Excellent service. Very friendly and helpful.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

WILLIE D. 
Rating:
5.0

Everything was great

ORVELL F. 
Rating:
5.0

Customer did not leave a comment.

ALAN W. 
Rating:
5.0

Helpful customer service

Grant H. 
Rating:
4.0

Very good customer service....thank you

LATOYA P. 
Rating:
3.0

Truck was sticky and dirty.

Alejandro R. 
Rating:
5.0

Customer did not leave a comment.

Rolaughn G. 
Rating:
2.0

I intially set up my appointment for 730 but the truck want ready until 9am. The communication meefs to improve

Eric H. 
Rating:
2.0

First of all the U-Haul location opened up 10 minutes late. The truck had a very dirty windshield and the air conditioning barely worked and it only came out in the windshield defroster vent. Then I could not adjust the mirrors so I could see out them. THIS IS A SAFETY HAZZARD! I could not see out the passenger side mirror at all! Needless to say I don't think I will use U-Haul again. And I do not want a cane statement from U-Haul telling me how sorry you feel and that my comments will help improve your service to other customers either. I spent 37 years in the Air Force and have a college degree I don't want to read something that is meaningless. If you want to reimburse me some of the money I spent with renting this truck, that would be a step in the right direction but somehow I doubt that will happen. U-Haul needs to step up it's game severely.

George G W. 
Rating:
5.0

Customer did not leave a comment.

Demia R. 
Rating:
5.0

Customer did not leave a comment.

Stacy L. 
Rating:
5.0

Staff were very nice and helpful

Cindy P. 
Rating:
5.0

Customer did not leave a comment.

RASHON B. 
Rating:
3.0

Customer did not leave a comment.

Lynn H. 
Rating:
5.0

N/A

dr ken B. 
Rating:
4.0

Customer did not leave a comment.

Kahlil S. 
Rating:
5.0

Everything was great

Coraly B. 
Rating:
5.0

Customer did not leave a comment.

Edwin M. 
Rating:
5.0

The customer representative Ms Caldwell provided excellent customer service. Her assistance was invaluable. She helped in locating her office. She was friendly, helpful and really made the check in process easy and uncomplicated. I enjoyed working with her. Checking out was difficult would not allow the pictures to upload.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Angelette H. 
Rating:
5.0

Great job, quick in and out.

Roger O. 
Rating:
4.0

Place of pick up was good. The first two locations I was directed to was not good.

Brianna M. 
Rating:
3.0

Uhaul has the worst computer tracking system I have ever seen. They scheduled me an appliance dolly at a location that wasn't open, I called and they sent me somewhere else, but they didn't have any appliance dollies. I ended up renting a utility dolly there. If I have other choices in moving, I will definitely use.

Gregory H. 
Rating:
5.0

With all that's going on in the country with this pandemic, face to face interaction has become minimal. Your customer service rep was patient and extremely helpful walking me through the changes that UHAUL has implemented. I would encourage you to use her (Taneisha) as a model for your reps, because we all know that moving can be stressful, but her professionalism and apparent knowledge of your systems, definitely minimized the stress. Great customer service!

Shadrick P. 
Rating:
5.0

Customer did not leave a comment.

Donte P. 
Rating:
1.0

Actually maintenance your vehicles. Seriously. We were told that this truck and dolly were, but after both broke down, separate times, the repairmen said that it was clear that no maintenance had been done in quite a while. The worst part, is that it was known that we were traveling about 1103 miles to our destination. And if there was maintenance done, then they were blind and deaf or had no vehicle knowledge. I had expensive cargo with me, time sensitive and temperature sensitive, that ended up getting destroyed due to having to stop for additional nights because of the maintenance issues. We were not reimbursed for the extra nights in the hotels, nor will I get my money back for the cargo I have to replace. I have used uhaul for many years, and the oversight on maintenance costed me more than the rental in total. Due to this, I honestly may not use uhaul again.

Victoria C. 
Rating:
5.0

Customer did not leave a comment.

Willie S. 
Rating:
5.0

Customer did not leave a comment.

Margaret P. 
Rating:
5.0

Customer did not leave a comment.

JASMINE A. 
Rating:
5.0

Customer did not leave a comment.

RANDALL M. 
Rating:
1.0

When I rented the truck, it was dirty, and I was told not to worry about it, as long as all of the big items were out and there was no trash, I was ok to return it. I cleaned it before using it to move my stuff, and in the process, there was a small amount of dirty remaining after use. I returned the truck cleaner than I received it and was still charged a $25 cleaning fee.

James B. 
Rating:
3.0

I would only recommend if you are going during business hours. Convenient to Soldiers station at Ft Stewart

Alex P. 
Rating:
1.0

I ordered the van and when I checked in it gave me the biggest vehicle they had and charged me extra will never go back to that U-Haul

William A. 
Rating:
1.0

The employee showed me the improper way to hook up the tow dolly to the towing vehicle. He showed me the wrong way to tie down the vehicle. I had to correct everything and watch YouTube videos to fix it the right way.

Doug H. 
Rating:
5.0

Jamekka Caldwell was awesome to work with! She did a fantastic job for us. Kudos to her!

Sean R. 
Rating:
5.0

the truck I rented contained some paper trash in the cargo area. Although, I cleaned it before turning the truck in; I believe that this area should have been checked by the rental center staff before I got it. I was not frustrated by it, but considering the online question about cleaning the vehicle before turning it in; it should have clean. The steering on the 15 foot truck was somewhat sloppy/loose.

RHETT D. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo B. 
Rating:
2.0

Customer did not leave a comment.

Eddie A. 
Rating:
4.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

The vehicle met all our needs and special thanks to the very kind and courteous staff the help us through out the entire process.

John B. 
Rating:
5.0

My experience was great!

Anita M. 
Rating:
5.0

Customer service phenomenal

henry K. 
Rating:
5.0

Customer did not leave a comment.

Jessics A. 
Rating:
2.0

I was not able to get into the lock box to get the key for the vehicle. So I had to call U haul and was sent to a different location.

ONEEKA B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Very fast and professional service

Michael W. 
Rating:
3.0

Faster service

Donna O. 
Rating:
1.0

Stop over charging people. This uhaul place makes me hate uhaul and I always use uhaul. Incorrect numbers ??????? Staff needs to be educated on how to properly check in a return. Worst experience I ever had, will be writing another review on Google thats for sure.

williesha J. 
Rating:
5.0

Extremely helpful. Recently moved to this small. Do not know anyone. But with your rental was able to move furniture on my own. Thank you.

Juanita O. 
Rating:
4.0

Well, I had a reservation before this one for a car hauler and when I went to pick it up .....The tire had bald spots .

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

The lady who checked me in was amazing she offered coffee and snacks along with very cold water she had a very professional and courteous attitude very easy to deal with.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

darian W. 
Rating:
5.0

Customer did not leave a comment.

Allen B. 
Rating:
5.0

No improvement necessary. Very friendly and helpful staff.

Anne H. 
Rating:
5.0

Excellent service and staff.

Ivan C. 
Rating:
5.0

Customer did not leave a comment.

ChristIan J. 
Rating:
4.0

hard to find

Michael R. 
Rating:
3.0

I got charged for gas even though I returned the gas where I got it from

Natalia C. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Great job, quick in and out. Thanks.

Roger O. 
Rating:
5.0

The person at the pick up location was extremely cordial, and helpful. The representative even assisted with attaching the tow dolly to the truck in the rain. If you need a U Haul truck or trailer please visit this location.

James F. 
Rating:
5.0

Turned Uhaul in after location was closed.

Phyllis J. 
Rating:
5.0

The location was closed when we turned in the Uhaul.

Phyllis J. 
Rating:
5.0

Great customer service!!!

Malissa A. 
Rating:
5.0

Really not great customer service great help good advice!!!

norman D. 
Rating:
4.0

Customer did not leave a comment.

Stacy S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Make sure there is a storage unit partnered with U-Haul in the town the customer is going too. If no storage unit partnership in that town then notify customer.

Breon M. 
Rating:
3.0

I did not receive any assistance in finding equipment on lot, did not receive any assistance hooking up auto transport or any instructions on how to hook it up. The running lights on auto transport did not work and there were no rubber tips on chains had to stop at another dealer (Sheppards Mini Storage) and he supplied all the assistance and rubber tips . I will never go back to this place and will make sure none of my family or friends never use this place!

Thomas H. 
No reviews have been submitted for this location.

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