Better customer service and needs to be better marked. Owner could of cared less that I was there to pick up truck.
Kevin B.
Customer Reviews for Main Street Laundry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've dealt with this location a few times now and would avoid if it weren't the option given for drop off location. Both times the owner has been rude and negative throughout. He isn't shy about letting the customer know he's displeased about them dropping off equipment instead of taking it away.
Bryan R.I reserved a trailer to pick up around 10:00 a.m. When I arrived at 10:15, no one was at the facility. There was a note on the door and I called the number. The attendant asked if I had a reservation (he didn't know) and what time. When I told him, he said that I was 20 minutes late and that he had left for the day and hung up on me. I tried 3 times to call, but he wouldn't answer. I called the Uhaul customer service. About 10 minutes later the attendant arrived, was very rude, told me that I had cost him gas money and time. When I told him that I did not appreciate his attitude, he asked if I wanted the trailer (threatening to keep me from it). He had a poor attitude and terrible personal skills. I will rent from a different company in the future. TERRIBLE EXPERIENCE!
Daniel J.I did not appreciate that my truck got downsized the day before I needed it. I could of got a 10 percent off coupon. Also I like in person pickup and not the phone option. I picked in person for a reason
Timothy G.AOK
DANIEL E.I got severely overcharged on the mileage.
RONALD M.Super easy turn in and great experience
Terry P.Nothing
Marilee S.Looked sketchy.
Kalee R.Great service and employee! Was super nice and friendly! Would recommend this location of Uhaul to everyone!
thelma S.The entire process was pleasant and customer-centric. I will indeed recommend to others!
MARILYN S.Nobody there during regular business hours… just dropped off truck and put keys in Dropbox.
James B.We were lucky to find a spot to park in. There was only 1 open spot and no room to turn around had we not been able to snag that spot. The parking lot was full of another company's vehicles (mid cumberland something or other). The person who drove with us to give us a ride back had to park across the street in the gas station and wait for us to complete our check out process. We arrived before 5 pm but never saw anyone on site so just did the online check in/return process.
LYNNE R.Owner was awesome to deal with and personable . truck was clean ran good and good on gas
BOBBY R.Very convenient.
kristine S.I paid $66 for a 29.99 rental +$14 insurance +.79×8.1(6.40)mi. Doesn't add up.
ERIC R.the man who runs this location also uses uhauls to provide a moving service himself. H and a man named Allan G. are conning many people.
george P.When we got in the vehicle - it was at 1/8th of a tank and the contract says it was at 1/4. Also there was a table in the back. And also they lied about the mileage. It was at 116131 and the contract said 116000 that's 131 miles worth of over charges he charged me. Plus, I had to bring the tank back at 1/4 tank when I got it at 1/8.
Stephen L.Our reservation was at 10am. When we got there, there was a note on the door saying to call a number. We called and was told they did not open until 12pm. Our reservation was 10am. This put us two hours behind. The person that answered at this location did not even care. Awful customer service. We have also called this place in the past and they hardly ever pick up the phone. They need to be open when they are supposed to be open. This caused us to have a stressful move.
Guy P.The employee was rude and I was not made aware there was a mileage limit.
DYLAN B.Great customer service!
Randall P.Very easy to work with. I will use them again.
rhonda H.Nothing
Randall P.Very friendly staff , I'm a owner operator for one of the biggest moving companies worldwide and I been on every state and every city of the US and we always use Uhaul for our shuttle trucks when is impossible to get our semi trucks to our customers home , this is the best location I ever been with a great staff
Bernardino M.The guy was awesome.
DEBRA H.Location showed that it was open so went to drop it off, there was a note on the door to call a #. Called and was told just to drop it off and they will check it in later. As I was undoing the trailer the guy walks up and says "Well it looks like yall need help, as it looks like yall are trying to figure out geometry." I got it undone and the trailer started to go backwards he said just let it go it will stop in the grass about 100 feet back. This was disturbing and not very friendly.
SAMUEL N.Nothing. On point
DAVID H.The owner was a total A-hole. My reservation was to pick up at this store, near my old house and drop off at a store an hour away at my new homes location. The owner come out and asked me if I would bring the truck back to him because, and I quote, "it doesn't make sense for my truck to get dropped off at another location." When I refused because of the inconvenience, he got very confrontational. I eventually told him he was going to have to figure it out because I wasn't bringing it back to him and i left. Extremely rude and disrespectful. The truck was great the customer service at Main Street Laundry was horrible.
Justin G.Very nice guys to work with and great experience
Dylan B.Nothing. My experience was great! It was easy and not too expensive either and the customer service was great!
holly P.Very helpful and friendly. Really enjoyed working with them.
Stephanie H.Great service!!!
randell M.Not a good experience, rep was very rude and unprofessional
Julie M.Wouldn't change anything
MICHAEL B.I forget the gentleman's name now but he was incredibly helpful through the whole process. He worked with us to evaluate possibly towed trailer options and provided excellent guidance on the best rental for our needs. Highly doubtful that I'll find myself in Ashland City, TN again but if I needed a Uhaul in that area, I'd certainly be a return customer!!
Victoria M.This was too easy, in and out with no problems, clerk was exceptional and very courteous! Great experience from beginning to end!!
peter A.I wasn't able to do the pick up online. It didn't recognize my password then it said I times out then it was something else. We finally just called the number on the door and he came and finished everything up
Misty C.Better signage, the office is difficult to locate. But, after that I received awesome customer service and a friendly staff—my best rental experience ever!
James B.We have rented at this location twice and both times had a great experience. The trucks are clean and in good working order and the owner is friendly.
Cara L.I rented a car dolly from uhaul in ashland city,tn. He was very nice, and hooked it up for me and explained exactly how to use it. And the price was real reasonable. I will recommend them and use them again.
terry L.I had issues using the after hours drop off site. Despite me checking several times that my location was turned on in my browser, the site would not recognize my location.
NATHANIEL B.The owner, Email , was very nice & hooked everything up for us.
jaunita M.We returned the truck back within the six hour period, we chose not to use the blankets or the dolly, and returned it back with half a tank. There was no damages. The next day the agent charges us another fee. There are several little stores in a row, the only signage is the drop box for the keys hanging on a wall.
Donald C.Nothing they are professional great experience
John C.Be friendly. Set up a way for those who only need their keys to get them or don't offer online checkin.
Beverly S.This location skipped over a equipment rental and didn't put the equipment on the truck. Called customer service and they advised that the store I rented from never had the equipment and should have been notified. Called the location of pickup and they had the equipment just didn't see it on the order and he would be more than happy to give it to me in a few hours when he got back to location. We were done moving by the time he got back to location. No call to confirm rental the night before like the email states.
Jason B.The contact person at this location is by far the best I have ever experienced at uhaul. Awesome guy very friendly and helpful
John C.More signage to help direct customers to correct office.
william D.Employee should be present and helpful. We didn't know where to park the trailer and he said just anywhere and was busy with some other job.
LISA K.