I would like to thank Van at Van's Hardware and Mark the Regional Manager for going Above and Beyond for getting the equipment to this location I needed for the moving job I did. thanks Randy
JAMES BUGG
Customer Reviews for Van's Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure spills and dog hair are cleaned out of truck so customer doesn’t have to clean it like I did.
Keith ZacharyAll was good to me
Craig MartinWasted hours over two days with hassels. They ended up giving me a discount. But, when a person is moving, it only compounds the problems! Tried to act like they was going to give me discount on miles. But, the gas a person would have to spend to drive extra, for a smaller haul. It is no discount! This guy tried to raise my price from the discount I was giving. Shady people. Made copies of my keys and screwed up my keys. Needed a locksmith to get in my house. 150$ charge. Horrible people!
Michael LirotDon’t change a thing!
STEVEN BURTONAbove and beyond excellent service. Thanks Van team!
Anthony GriffinThe people at Van's Hardware were wonderful! However, we are still processing thru the final receipt, and activity surrounding this rental. We had several phone calls to UHaul, and also needed to contact the location several times to get things "straightened out". Again, we liked the people at Van's Hardware, but all together, it was a hard rental.
Steven JohnsonMr. Van always provides excellent, personalized service.
Michael McDonaldThe 5x8 trailer was missing a door latch that made it difficult to load since it was windy when we loaded trailer. Then found the trailer had a leak and our mattress and furniture got wet on a 10 hour drive.
Mark BlackPerfect rental. No problems at all.
Rita VannVery nice staff who was well prepared for me.
Hunter DykesUhaul site wouldn't work on my phone no matter what i did. Personnel was helpful though.
Timothy FearnExcellent staff took care of all my needs at a great price
James MartinThis experience was great... the staff at this location were polite and professional. Very awesome!
Timothy KoewlerGreat customer service!
Wesley IrvinVan’s Hardware is the ONLY Location I would recommend for this region. Especially for Drop- Offs! Mr.Van himself, the owner, is very experienced in the U-Haul structure and is the one works this operation. He did a Great Job!!! This location has lot of hand truck moving inventory. Easy to get in and out of. Less than 1 1/2 Miles off of I-24.
Aaron CorderThis was my second rental at this location, Mr Van was very helpful and professional. I would recommend this location for any of your UHaul needs.
Dan WisemanThis may have been the BEST UHaul location I have been to, and as a life long military person and family member, I've moved A LOT! Van's Hardware was efficient, friendly and knowledgable! Definitely recommend them to anyone needing anything UHaul or Hardware related!
Monika FarmerVans Hardware was great and the overall experience was fantastic.
Larry WillisGreat people.
Robert ClendenningGreat service!
Martha ORourkeEasy collection & easy drop off, a pleasure to Deal with
Jason HollandThanks
stephen RayVann is great to work with
Linda duggerThey were very nice and helpful. They answered my questions and explained things.
Dan ReesOutstanding place to rent uhaul equipment.
Robert ClendenningThe equipment was not safe to travel in and when I brought it back, they didn’t offer me another one yet they still charge me for in town
William VinetVan’s Hardware is great and we love that there is a local option for us for renting UHauls. We had a great experience, Van was helpful, quick and accommodating. We will definitely rent there again. Thanks
JULIANNA CARELLANice people. Clean equipment. Very good experience. 👍
John FordGood friendly folks at Van's Hardware.
CHARLES GRIMES SREvery time I rent from this location the equipment is always clean, I hope that Uhaul is aware that if he no longer rents your equipment. you are going to loose a lot of business. thanks I would love to hear back from a uhaul representative. thanks Randy
JAMES BUGGMr. Van was awesome, friendly, and very helpful. He explained everything well, and is very professional.
Steve WrightThese are just, how we say in the south, good folks. Accommodating, friendly, and very helpful. I couldn't be anymore pleased with my experience. Thanks so much.
Paul LambGreat overall experience. Will use again!!
Stephen WeinbergLocation was fine after I had to go to two places because the first place that it reserved at didn’t have it so I had to back track to another. Uhaul needs to make sure if you say it will be there and it’s reserved for you there it needs to be there
Jeremy HendersonNothing! Van and Jonathan were very helpful. Checkout was fast and smooth!
kenny WallaceNothing, everyone was nice and friendly
joe pattersonImprove app function
Dylan GerthVan was very helpful and I will use them again.
JEFFREY BUTLERCharged for miles that was not explained.
Mikie murphyVan went above and beyond on customer service ! Thanks Van
Troy PenningtonWe returned after hours so there was no one there to tell us where to park. We had a 26' truck and the location has a very small parking lot. We parked as best we could to not block anything, but they might consider not accepting the larger vehicles if parking will be an issue.
Rebecca GonzalezVan was superb!! Thanks again
Alex HenningEasy return, good parking. Did online return, followed with a phone call to verify, staff were very friendly, will use again when the need arises.
DEAN MCKASKLEAmazing people!!!
Alexandria ShangreauxI wish U-Haul would contact the location before switching pick up to a different location.
Bradley LloydVery smooth and friendly process.
shelby nelsonGreat customer service
Blake WisdomExcellent customer service. Easy reservation for vehicle even though it was short notice. Will definitely make this location our go-to for any rentals from now on. No improvements needed.
sherri MAINEGRAVans was friendly and fast. The dropoff and inspection process was well run, and it’s an easy in-out to get around to the back lot with a trailer. The car hauler trailer is very well designed and tows easily. Will definitely use Uhaul again for car transport.
Jonathan Turner