Customer Reviews for Malones Garage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Malones Garage

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Robert G.
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Customer did not leave a comment.

DONNA K.
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Great experience would highly recommend

Michael B.
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Called to request an extension on my time for a few hours and wasn't aware that I would be charged an extra full day out of it. Also wasn't told up front how much you charge to fill the gas tank otherwise I would've stopped earlier in my day to fill. Due to COVID gas stations near me were closed by the time I was ready to return the truck.

Ryan K.
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Customer did not leave a comment.

JOHNH O.
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There were issues with the on-line order system at pickup. I ordered online, through my U-haul account, and completed the early check-in / registration, so as to save time. The dealer couldn't pull up my order, and had to start a new order all over. This has happened at multiple U-hail location I have used.

JEROME P.
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MICHAELRICHARD D.
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Lynn E.
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Lisa C.
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Kylee T.
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Cheryl F.
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Kathryn P.
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Devin C.
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Kenneth C.
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Lois O.
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All staff was courteous and helpful

Christopher S.
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BENJAMIN C.
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Friendly people, good customer service, well maintained facility, would recomend to anyone who ask.

john C.
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The guy there was really friendly they let me switch trailers last second and they hooked it up for me

Todd D.
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Customer did not leave a comment.

Guy P.
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You can make sure all uhual locations have their current hours on your site. I had a terrible incident all kicked of by a locations hours not being correct on the uhaul website. It was corrected at malones but not without incident. The entire thing could have been a non issue if that dealers hours were correct. The dealer in question was fulton NY Coolwaters Pool And Spa.

Robert P.
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Jeff L.
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Robin W.
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I had a great experience. NOT a thing to complain about. WAS shown where my storage shed was and truck I would be getting. Thank You. Robin Wise

Clayton L.
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No improvement needed. They are a pleasure to work with.

CINDY W.
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Customer did not leave a comment.

Ron D.
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Larry always goes above and beyond to take care of our company rentals 5 stars A+++

Justin S.
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Aleksandra B.
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Keep up the good work

Gine V.
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Everything was great and nice people

GORDEN P.
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Clay F.
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Elizabeth H.
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Malones Garage doesn't understand what a contract is. More importantly they fail to understand that when they rent a vehicle (a contract) they can't, upon a whim, demand it back to rent it to someone else....and then get ugly about it Monday May 13, 2019 I rented a pickup truck from Malones Garage, 7730 SR 104, Oswego, NY 13126. Originally I thought I'd need it for just a few days, but as soon as I realized I needed it for a longer time, I called to extend the contract to a full week (7 days), which they did and charged my credit card for the remaining days. I asked if he would send me a confirming email to which he said (not an exact quote but almost): “No we don't do that, but I ran it through your card. It's due back Monday at 11:00am.” I thanked him and we hung up. Monday May 20, 2019 8:13am Larry from Malones left a message that they need the truck back as soon as possible because they have other people with reservations for it. The way he was speaking felt like I'd kept the truck without permission. Monday May 20, 2019 8:43am I return the truck and am not happy about the phone message. I forget the exact order of the conversation, but these are the things Larry said to me and our brief interaction: I walk up to Larry, he recognizes me, and I explain to him that it wasn't due back until 11:00 am. He becomes hostile and informs me that he tried to call me over the weekend but only left the one message. That other people were calling wanting to rent the truck. I told him that his scheduling problems weren't my problems. He gets angrier and informed me that he “did me a favor renting it to me”. (!) I told him if renting it wasn't possible then he should have said something and I would of made other arrangements. He said that it was his graduation weekend. Aah.... I said this is a business. He agreed. He said some other things including (in a pouting voice) that I can just take it and not return it until 11:00. Again I told him to just finish it up, and finally he stopped his arguing, making up excuses and did. As I left there was an older man sitting at a desk on the other side of the room. I nodded to him. He glared at me.

Andrew E.
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Larry was accommodating and friendly.

Kevin P.
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Customer did not leave a comment.

Donald P.
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Ron I.
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daniel G.
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Staff at Malone very helpful and courteous.

Romain D.
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Had to jump the truck once I reach home. Need to make sure battery is charged.

David H.
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Customer service was very unfriendly

Penny G.
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robert D.
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Dana C.
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The app to pick up the truck 24/7 does not work well.

Randall S.
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Lucinda M.
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Brad L.
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donna C.
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Recommend advanced reservation so the desired rental is available.

Rob P.
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Casey D.
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The information on the website would lead one to believe that the 24/7 service app would enable you to get into your rental vehicle at any point during which you set your rental window. I set everything up ahead of time to easily get into my vehicle, but I went to pick up my vehicle more than 30 minutes after the beginning of my rental window, and was unable to get in. It then took me almost two hours on hold and on the phone with multiple people in order to get into the vehicle. Luckily, they were able to change my rental time to 2:00AM. I returned the vehicle around 1:30 AM, when I expected to originally have the vehicle returned by 11:00PM. I was extremely unhappy with the service and the initial person I spoke with. I will not use u-haul or recommend them ever again. I have no complaints about Malones Garage. This was strictly an issue with U-Haul.

ALLYSON M.
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Customer did not leave a comment.

Robert P.
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First time I rented a U-Haul from Malones. I had a very good experience and will rent again. The vehicle served our purpose and the people at Malones were easy to work with.

don R.
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School them on how to adjust side mirrors and put cruise control in truck.

Charles M.
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List the breakdown of the fees that are associated with truck rental at time of reservation (for example the insurance, environmental fees) and make sure that the equipment ordered is supplied.....I had ordered a dolly charged for it but it was not supplied.

Jackie P.
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This location was very accommodating.

Joe C.
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Customer did not leave a comment.

Hiedi C.
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Online check in and return was fast easy. The employees working were friendly and courteous. ????

John K.
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Nothing to improve. The people at Malone's are the best and they are experienced.

David R.
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truck safety maintenance! Drivers side wiper was not properly attached.Passenger side wiper was old & needs to be replaced. Customer was not told of damage to corner cap of truck which leaked water onto customers" cargo"/ property.Customer was not informed of existing damage to truck.

kimberly T.
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Customer did not leave a comment.

Keith A.
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Inside windshield dirty Wiper blades worn out Had to drive 120 miles round trip to get truck!!! Uhaul won't do a thing for me. Other than an extra day for same price.

Luke M.
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Customer service was great, it would have been nice if the truck was equipped with a hand truck or at least I was informed that it was not.It made things much more difficult

Susan J.
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Luke M.
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Patrick C.
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Lucy M.
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Mackenzie H.
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Not lie about how much fuel is in the vehicle and have you sign a paper then refuse to fix the paperwork to the true fuel amout and not get an attitude when I ask to fix the paperwork accordingly

Alan M.
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Customer did not leave a comment.

Thomas V.
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I picked up vehicle around 3 pm, but my receipt says in needed to return by 2 pm the next day.

Greg D.
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carmen R.
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Edward M.
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easy to deal with and great customer service

Matthew T.
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JOE B.
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Lisa B.
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This place was nice my problem is with U-Haul online . I got there ( far away from my home ) and he didn't have the U-Haul I was supposed to have . I was told not to use the online because this happens. So he did make it right buy lowing the mileage due to the fact I will be have to drive more now that I didn't have the right size U-Haul.

Dorine G.
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Well maintained yes; clean no! Please Check that the equipment is returned clean. There was broken glass which scratched furniture & can easy cut someone as the bend to pick something up. Liability of it being taken not clean is on uhaul.

Mike Y.
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Mark I.
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Courteous, quick no BS

gretchen W.
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DIAMOND S.
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Robert C.
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Mike Y.
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no complaints, but when I dropped off after hours the acknowledgement did not come back electronically.

No reviews have been submitted for this location.

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