Customer Reviews for Manchester Feed & Supply
(U-Haul Neighborhood Dealer)

196 reviews

18875 W Austin Rd   Manchester, MI 48158

(734) 428-7357

Location Hours

  • Mon-Fri: 10 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/20/2021: 1:00 pm - 4:30 pm
  • 9/22/2021: 10:00 am - 3:30 pm

Services at this Location:

Contact Us

(734) 428-7357

18875 W Austin Rd
Manchester, MI 48158

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/20/2021: 1:00 pm - 4:30 pm
  • 9/22/2021: 10:00 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

GLORIA H. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
4.0

My truck reservation was for 8am. I received a phone call at 8am telling me my truck was not there. I was made to go to an alternate location which did not have the 2 dozen pads I reserved.

Woodrow W. 
Rating:
3.0

Trailer had four bad tires on it, should had bee

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Jane R. 
Rating:
5.0

Your online reservation system is very “hit and miss” cumbersome. Also, waited on the phone for over 30 minutes and finally gave up. Rental site with a real human was 100% wonderful

Joseph B. 
Rating:
3.0

I ordered moving blankets and they where not there at the te of pick-up.

Nolin L. 
Rating:
5.0

To drop off the truck it was a nightmare we put the gas back where it was but by the time we found a pickup drop off site our gas was gone again it was very hard and confusing we went to three different places and none of them would accept the truck finally a man that works there at one of the sites gave us a proper drop off point

Frederick G. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

The return key lock box needs a wider groove for new truck keys.

gail H. 
Rating:
4.0

Customer did not leave a comment.

robert S. 
Rating:
4.0

Customer did not leave a comment.

GLORIA H. 
Rating:
1.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

I have no complaints with either location. The issue I have is with U-Haul's website trying to communicate that I had in fact dropped off the trailer on time. I was unable to navigate because the prompts did not apply to my situation. U-Haul needs to update the way self-check-in is conducted. I called U-Haul customer service but was left on hold for a very long time never did get through. U-Haul needs to rethink their website for self-check in.

John G. 
Rating:
4.0

Customer did not leave a comment.

Bruce J. 
Rating:
3.0

Customer did not leave a comment.

Kate V. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
3.0

Customer did not leave a comment.

Dan G. 
Rating:
3.0

Look for the kittens! :-)

Andy H. 
Rating:
5.0

Great service as always!

Michael M. 
Rating:
3.0

I didn't think it was too polite of the employee to blame my truck for having a faulty turn signal, when it worked just fine before we hooked up to the trailer. After I checked it out the trailer had a faulty harness and when asked if it was possible to switch trailers the lady wasnt too thrilled and was aggravated that I asked and said the trailer worked fine before. She replaced the harness on the trailer and worked fine after that.

DENNIS G. 
Rating:
3.0

Cab of truck was full of long white dog hair. When the windows were down while driving It blew all over the cab. They worry about the Back being swept out, the front should be clean as well!

Kate V. 
Rating:
5.0

Customer did not leave a comment.

SERGEY S. 
Rating:
5.0

The key drop off was convienient

Jeannie W. 
Rating:
3.0

We received Uhaul late because previous client didn't return it on time(not fault of location). Center seat was not clean. Previous renter smoked in the cab. Was charged after hours fee because cell phone didn't get signal there to do on line return. was not a good experience.

Warren A. 
Rating:
3.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
2.0

Just didn't like how everything happened

Tyler B. 
Rating:
5.0

have trailer light adapters available at rental locations

LESLYE B. 
Rating:
4.0

The trailer was excellent.

Eldean W. 
Rating:
5.0

Customer did not leave a comment.

Roberta L. 
Rating:
3.0

The lady who ran the pick up location was very helpful but she wasn't familiar with the car dolly and how the tire straps were loosened before tightening over the car tires. I wasn't familiar with the ratchet operation, so between us we really struggled to get the car onto the dolly. I feel strongly that if your going to provide the equipment to the public you must be knowledgeable about using it and showing the customer how to use it. I was on a tight schedule and this fiasco made for a very stressful evening.

Kent H. 
Rating:
5.0

Customer did not leave a comment.

Tim T. 
Rating:
5.0

Allow your agents to use their computer.

George T. 
Rating:
4.0

This has nothing to do with the location. It's solely based on what I feel was an issue with the online booking. I reserved online a 10 foot truck that was located 4 miles from my house. 2 hours later I was told this wasn't available but there was a 20 foot truck that was available at a different location. This location is 15 miles from my house. So, since this was the next closest location I took it. That said, just due to the fact of mileage difference, at .99/mile I'm already out $18. I feel if a vehicle isn't available then don't say that it is when booking online. That simple. I'm irritated and likely will not use U-Haul again when needing to rent a truck. Which will happen. I will look at other companies if this doesn't get settled with me to my satisfaction. Again, it's not this location's fault. It's the online booking mess.

Gary C. 
Rating:
5.0

Great service, will return again and again...

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Veronica H. 
Rating:
5.0

The lady at the store was very professional

jerry E. 
Rating:
5.0

Customer did not leave a comment.

Keegen M. 
Rating:
5.0

the lady had to get a fork lift to get the tongue out the frozen ground she was a great help

eddie H. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

NOEL S. 
Rating:
5.0

As always, Manchester Feed & Supply in Manchester, Michigan is one of the best for customer service and reliable equipment. Always my first choice for U-Haul rentals. Highly recommended. John W. Norvell, MI

John W. 
Rating:
5.0

Nothing great experience.

MARC B. 
Rating:
5.0

Just keep doing what they do in Manchester :) We had a great experience!

Jeffrey W. 
Rating:
1.0

Customer did not leave a comment.

eric P. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
3.0

Fill gas tank completely

patrick C. 
Rating:
5.0

Its hard to improve when you're top notch. Just cant think of anything right now.

dan C. 
Rating:
2.0

I felt like the owner of this business REAlLY didn't want to rent me a truck, or like she was mad at me for some unknown reason. "When you drop that key into the after hours key return, if you damage that box I'm gonna charge you $200. If you're willing to break into that box you might be willing to break into my business - THIS IS HOW I FEED MY FAMILY YOU KNOW," The whole rental process felt really hostile. Thanks, I'll go somewhere else next time.

john K. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

dan C. 
Rating:
5.0

Can't go wrong using Manchester Feed and Supply as YOUR Neighborhood U-Haul dealer - They're GREAT!

John W. 
Rating:
5.0

As ALWAYS - a GREAT place to do business with - such wonderful customer service! A+ all the way!! John W., Norvell, MI

John W. 
Rating:
5.0

none at this time.

dan C. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
3.0

This was in Michigan and though we have not had any snow for about a week, there was over 3 inches of snow and ice on the windshield that I had to scrape off. Somehow moisture got inside the deck of the truck and when the sun came out, I had to clean the condensation off of the ceiling of the deck because it was dripping onto my furniture.

Timothy P. 
Rating:
5.0

This U-Haul Neighborhood Dealer, located at Manchester Feed & Supply in Manchester, Michigan; continues to be one of the best for customer service - always going above and beyond to meet the needs of my company. Highly Recommended! Sincerely, John W. Norvell, MI

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Melissa T. 
Rating:
4.0

Customer did not leave a comment.

Diane L. 
Rating:
4.0

Excellent, friendly and knowledgeable staff.

Ralph Y. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Convenient location outside the city hustle, worth a few extra miles to use this great U-Haul Neighborhood Dealer located at Manchester Feed & Supply 18875 W Austin Rd, Manchester, MI 48158 (734) 428-7357

John W. 
Rating:
5.0

Professional and courteous - great rental equipment - what more can you ask for. Highly Recommended. John W - Norvell, MI

John W. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Jean R. 
Rating:
3.0

Customer did not leave a comment.

Hayley G. 
Rating:
5.0

Customer did not leave a comment.

steve P. 
Rating:
5.0

This location was great! I just got things changed on me last second and had to drive to this one, which was 30 minutes further than my original destination. I was hoping this would come with some sort of discount since I had to drive further and was only notified 2 days beforehand.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Lawrence O. 
Rating:
5.0

Great service always

TROY C. 
Rating:
4.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE L. 
Rating:
5.0

I wouldn't change anything. Very smooth process from beginning to turning it back in the next day. It was the second time I have rented in a month. I will use them again next time, too.

DANNY B. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
4.0

Good experience!

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
1.0

Customer did not leave a comment.

Li C. 
Rating:
5.0

The ladies at this facility are amazing and extremely friendly and helpful. I will keep coming back.

andrew S. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
4.0

Great place. Very helpful

andrew S. 
Rating:
3.0

My vehicle was checked in by a woman at a totally different location so I was charged for gas when I had actually over filled it to thank the folks in Des Plaines. The woman had a difficult time taking responsibility for her actions and the customer was incredibly poor. I was disappointed.

Beth S. 
Rating:
3.0

The owner was extremely helpful!

mary S. 
Rating:
4.0

Very helpful and made sure I didn't get charged more then I should have. Went above and beyond to help with the mess up from the first location.

Brett R. 
Rating:
5.0

Customer did not leave a comment.

Tonya J. 
Rating:
3.0

The person who helped us was very nice and helpful with everything. Thank you for everything uhaul.

Honey R. 
Rating:
5.0

Customer did not leave a comment.

Delvin G. 
Rating:
5.0

Customer did not leave a comment.

JEFF Z. 
Rating:
5.0

Very friendly and helpful. Would definitely recommend this location!

TOM C. 
Rating:
1.0

This woman who runs this place is extremely rude. She literally said "so I am taking it that you don't have enough money on your card." That was her response to me asking the estimated price. She also pretty much was threatening to charge me for another day. She went on to tell me that checking the uhaul in is not her priority and went on to talk bad about your company. I have used uhaul three times. I have never had such an awful experience and I will for sure never go to that location again.

SAMATHA M. 
Rating:
5.0

Thank you to Veronica at Manchester Feed & Supply for being at the store on time on a holiday and pleasantly explaining the rental process to me.There are two small items to check on the truck, the dashboard light was burnt out and the brakes squealed a little. Other than that, the truck was clean and drove well. I would use this U-Haul location again.

KARL S. 
Rating:
5.0

Very nice personnel, friendly.

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

William M. 
No reviews have been submitted for this location.

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