Customer Reviews for M&K Rentals
(U-Haul Neighborhood Dealer)

201 reviews

2075 N Main St   Sheridan, WY 82801

(307) 763-5480

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021 - 11/28/2021: Closed

Services at this Location:

Contact Us

(307) 763-5480

2075 N Main St
Sheridan, WY 82801

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021 - 11/28/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

RODNEY M. 
Rating:
5.0

Service is amazing every time.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

TORREY EUGENE C. 
Rating:
5.0

Very accommodating. Fast service with a smile. Will definitely do business with them again.

Andrew E. 
Rating:
5.0

Nothing

JOSHUA V. 
Rating:
5.0

I could not have had a better experience with U-Haul in Sheridan. My unit was reserved as requested, on time, and when I returned it early and under mileage I received a refund. The personnel were friendly and accommodating. Highly recommend the Sheridan branch of U-Haul to anyone that needs this service!!!

cole E. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM GRANT H. 
Rating:
5.0

Just an awesome experience all around.

Sam I. 
Rating:
3.0

Customer did not leave a comment.

Darla H. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW KENNETH H. 
Rating:
5.0

Superb customer service, fast and friendly!!

Dawn B. 
Rating:
5.0

Let customer know where pickup will be further in advance

VERNON D. 
Rating:
5.0

We will definitely use M & K Rentals whenever we need to rent a trailer! Katie goes above and beyond helping us! Absolutely no complaints.

HERMAN D. 
Rating:
5.0

Customer did not leave a comment.

JAMES KELLEY S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN DOUGLAS R. 
Rating:
5.0

They were outstanding, made the return process painless. Very prompt and courteous. Highly recommend them.

Brian R. 
Rating:
5.0

Wonderful experience with the people at this location. VERY congenial and professional people!

Richard Llewelle H. 
Rating:
3.0

Customer did not leave a comment.

SEAN ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

TONI P. 
Rating:
5.0

Friendly and helpful

CHARLES RICHARD W. 
Rating:
5.0

Katy, I believe was the name of the wonderfully nice, friendly, warm person who checked me in and got me going with the truck in Sheridan! Thank you so much you helped make my day good!

Lara S. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
3.0

Possibly a designated marked drop off spot for after hours. The location provider has done a great job making it easy for customers, but for online drop off there isn't much direction on uhaul's end

Christopher Jord S. 
Rating:
5.0

Customer did not leave a comment.

MARVIN B. 
Rating:
5.0

The customer service representative was very knowledgeable, helpful, and friendly and I am sorry that I did not remember her name but she did a great job.

JOSEPH B. 
Rating:
5.0

Katie was amazing to work with. She was very friendly and helpful.

BRUCE A. 
Rating:
5.0

Customer did not leave a comment.

PETER F. 
Rating:
5.0

The U-Haul reservation system completely messed up my request and had my trailer waiting 150 miles from my requested pickup city. M & K personnel quickly resolved the issue and were very gracious in getting me a trailer right away. Their efforts are greatly appreciated!

RICHARD S. 
Rating:
5.0

This guy was fab..the girl in Casper shouldnt be in it..He bent over backwards to save our faith in uhaul.Casper Wy reservation was canceled on us while we were both on our way to get the trailer, I was 300 miles toward our meeting spot he was leaving to pick it up near a hundred miles away...was a huge mess because of incompadent people. I should get this whole rental free! I use u haul every now and then. Would like to purchase one of your trailers 6x12 pull great.

Betty V. 
Rating:
5.0

Katie was outstanding, in, out and hooked up and ready to be on the road in 20 minutes. Polite, knowledgeable and friendly. Excellent, and believe me when a I say all of my uhaul experiences haven't been as smooth, Great

WILLIAM B. 
Rating:
5.0

Your staff was friendly and professional. They made moving a relief rather than a nightmare

RHONDA LEE B. 
Rating:
5.0

rented motorcycle during the busy season. very pleased with entire transaction. met 3 staff all were knowledgeable and helpful.

Thomas C. 
Rating:
5.0

They where the best !!

GROVER S. 
Rating:
5.0

Friendly customer service and great easy location for picking up and dropping off!

Annastasia W. 
Rating:
4.0

Even though they were closed, they saw me pull in and came out to assist me. Very friendly and professional.

CASEY Q. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

When the trailer was being connected to my van, the attendant hit my rear bumper in multiple locations scratching the paint.

Sean P. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Can't think of anything! They are great!

DEBORAH R. 
Rating:
2.0

I was provided a UHAUL truck that had a cracked tire rim. It could have resulted in serious injury. We discovered the flat time in a hotel parking lot and was provided excellent service by Whalen tire in Missoula Montana. If it were not for them, I am not sure what would have happened. When I called UHAUL for help, I had to stay on the line for way toot long at a very difficult time. Moving is hard enough without this?

jackie C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

The location was great, but the Uhaul app was not. It is not clearly stated that you are supposed to be there 15 minutes early and if you are not within an hour of your pickup time that you can't still check in without calling to adjust your time, even if the time is still well within our checkout window. We waited a long time for service from Uhaul on the 800 phone number, and no one ever answered on chat support. Also upon checkout, the app kept closing out every time we tried to take pictures.

Rachelle B. 
Rating:
5.0

Have multiple size choices. 26' was only option.

Kathryn M. 
Rating:
5.0

Hands down this was the best U-Haul experience we have ever had! Katie went above and beyond to make sure our rental experience was excellent, after much disappointment elsewhere in the past. She deserves an award in customer service! Thanks again :)

Chelsea J. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK WILLIA B. 
Rating:
5.0

The only things that went wrong where that the previous customer had left a 2 wheel dolly in the back I didn't discover until I started to load at the storage locker. The other was the right tail light gave us fits. I checked my 4 pin flat `and my end was good so it had to be the trailer. Otherwise M&K was fast, efficient and friendly.

Mark P. 
Rating:
5.0

M&K is the place to rent equipment. I have rented numerous items for work needs and personal moving needs from them. Katie is the best ever!

Charles C. 
Rating:
5.0

Customer did not leave a comment.

clayton C. 
Rating:
5.0

Customer did not leave a comment.

JAMES ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH R. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Excellent and friendly customer service. Very helpful on hooking up the trailer and excellent communication!

Paul S. 
Rating:
5.0

We will use this location next to we

Richard R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT A. 
Rating:
5.0

Customer did not leave a comment.

CONNIE MARIE H. 
Rating:
5.0

When I arrived I was directed to where the trailer was. Katie hooked up the trailer for me even though I offered to help. I have rented from this business before and they are the best, fantastic, service oriented, incredible and truly local heroes.

Wendy K. 
Rating:
5.0

This is my third truck with M&K. Every time has been very nice.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Sandy D. 
Rating:
5.0

Katie at M&K is by far the best Uhaul rep I have ever worked with and a great ambassador for your brand. Helpful with questions, great communication and service. Could not be happier with her help!

Bryan M. 
Rating:
5.0

Everything went great! The employee was friendly, helpful and kind.

Barbara L. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Katy is friendly, knowledgeable and very helpful. I won't use any other uhaul in Sheridan. They know what it means to put the customer first and go out of their way to make sure you're satisfied.

LYNN H. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

I rented a trailer by the month, I brought it back one week early to try and save some money as I am becoming homeless, and corporate simply said “ we don't do that”. What is it that you don't do?, honest business? You have basically stolen over $100 from me, thanks

Anthony M. 
Rating:
5.0

All went well!

James B. 
Rating:
5.0

Customer did not leave a comment.

SARAH F. 
Rating:
5.0

Very nice service. Will definitely use this place again.

CHAD S. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Robb T. 
Rating:
5.0

I was real happy with my U Haul rental, especially since I had to cancel a week earlier due to a snow storm!

James B. 
Rating:
5.0

The staff was courteous, respectful, kind, and was willing to help get the equipment I needed!

DAMIEN P. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN ROY B. 
Rating:
5.0

Very nice people to work with, and they care about the customer.

Chad B. 
Rating:
5.0

These people were fantastic!!!

Lori B. 
Rating:
5.0

Wet helpful and professional. Will recommend in the future. Thanks

Joseph S. 
Rating:
5.0

We use them for all our moving needs. Very helpful and has everything ready when we pick up our trailer.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

WAYNE LOUIS H. 
Rating:
5.0

Friendliest and most helpful folks I have worked with in a long, long time. Awesome service, Wyocarb rocked! 10 out of 10. Thank you.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Deborah Jane M. 
Rating:
5.0

Owners were incredibly friendly, welcoming, and helpful. Highly recommend. Very happy.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

They called and checked on the drop off and key and say all was alright.

Cherish T. 
Rating:
5.0

We had some questions about drop off and mileage. The lady was so kind and helpful.....I'm sorry that I don't remember her name, but she was wonderful.

KWIN ALLEN W. 
Rating:
5.0

Have used this location twice and they are friendly, efficient and helpful.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Katie was awesome, explained everything well, gave me a discount. But forgot the dollie and blankets, but answered the phone and made sure to have them available when I called, even though it was late on a Saturday! I could not recommend this location more!

Dawn S. 
Rating:
5.0

Katie is awesome as always!!!

Mandy M. 
Rating:
4.0

Katie was warm, friendly and very pleasant to work with. I will be going back the next time I need a rental.

Tim L. 
Rating:
5.0

Katie is always so wonderful to work with!!! Great customer service!!!!

TOMMY M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Levi L. 
Rating:
4.0

Customer did not leave a comment.

Jacob G. 
Rating:
5.0

Customer did not leave a comment.

Casey C. 
Rating:
3.0

No spare tire on vans. Delay of 4.5 hours on a busy FedEx Ground delivery route. $150.00 unrecoverable expence due to flat tire.

DILLON I. 
Rating:
5.0

Love working with Katie.....she makes everything run smoothly, is very knowledgeable. I will be a return customer for many years to come.

MAUREEN K. 
Rating:
5.0

Customer service was 5 stars. Katie is a rock star!

Al S. 
No reviews have been submitted for this location.

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