Customer service representative was excellent and helpfulChristina E.
Customer Reviews for Marina U Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service.Catalina H.
Customer did not leave a comment.Anne A.
Marie was Fantastic that there is nothing that can be improved.Mark M.
Lady at the front was super nice and helpful. No hassle and got me set up nicely. (Sorry I forgot her name unfortunately)Pedro B.
Customer did not leave a comment.Diego W.
All good!Andrew L.
Marie is personable and very efficient. She is amazing at all she does in the business. It is clear she cares about customer service.Lynn B.
Marie was great. She gave me a courtesy call for pickup and stayed 30 min late on a Saturday so I could drop off the truck without paying for another day. She went above and beyond.Sarah R.
The staff was efficient and sweet.Susan H.
Front desk was very friendly and super easy to talk to!Cindy A.
Customer did not leave a comment.Florence C.
I think the only way to improve the customer experience is to have more trucks. I know it's a small location but one or two more trucks would be nice. The lady that help me at the front desk named Marie was very helpful.Kenneth M.
I don't know if you can do anything to improve your customer service. The lady that was working at the counter named Maria was very professional and on the ball. Thank you U-Haul for an excellent experience. And thanks to Maria for making it easy.Kenneth M.
Easy. Quick friendlyAna R.
Customer did not leave a comment.Joshua H.
Outstanding customer service from employee.CHARLES G.
Very friendly staffKATELYN K.
I could not keep uhaul as long as i wanted. They close at 4 pm and no night drop. I spent 123$ for a truck for four hours. I was disappointed in thisjohn S.
Customer did not leave a comment.Anthony C.
Nothing really. Marie was thorough and fantastic! If I ever need U-Haul again I will definitely go back to her. I will tell others about Marie's knowledge, professionalism and her ability to thoroughly communicate with her customers. She must be commended for a job very well done😊. I'm a happy customer.Loren D.
Customer did not leave a comment.Krystal S.
I've rented from this location before and received the exact same service, EXCELLENT! I have no complaints, only compliments for Ms. Marie. She's wonderful and really cares about her customers. Great personality and knows her stiffERIKA D.
Nothing at all. Please keep Ms. Marie there. She is THE BEST! Kindest and most helpful person you can ask for.Erika D.
No improvement needed. The representative at the desk was awesome. She was very kind, helpful and friendly. I hope she's there when I make a reservation again.Erika D.
Customer did not leave a comment.Michael R.
The woman at the desk at 2:00pm 10/30 made the whole process friendly yet expedient.Blake V.
I have utilized uhaul and this storage company before. Marie so great so professional and caring. It made it all so easy. 5 stars and I will recommend her and youJANA Y.
Great service! Very helpful.ANDREA F.
Nothing I can think of at this time. "Marie" and everyone else I had contact with went the extra mile to accommodate my needs, including making multiple changes for me. Highly recommended!Lenard H.
Marie at the store was incredible - I had to extend by a day, and they made pick up and return so easy. She is very professional, and super nice. I was lucky enough to get a virtually brand new van so I would say don't change a thing.SCOTT M.
Marie was great!AMBER E.
Customer did not leave a comment.MARK H.
Nice and friendly staff.ANDREW P.
Customer did not leave a comment.FREDERICK B.
Excellent customer service!Daniel F.
Customer did not leave a comment.Justin C.
The manager was exceptionally nice; great service.Roderick S.
Customer did not leave a comment.WILLIAM S.
Very friendly front desk representative. Great experience.Elesha L.
Customer did not leave a comment.Gurtej S.
Customer did not leave a comment.Finn H.
I really can't think of anything. Maria was very helpful, made sure that everything was clear and made the rental a pleasure.James G.
Customer did not leave a comment.Lori H.
Customer did not leave a comment.Angela L.
Have more trucks available and later closing timesErie C.
The fuel was not correctly recorded on paper . I noticed it late . I was charged 10$ extra.Navid S.
Maria was amazing! Give her a raise!Holly N.
Customer did not leave a comment.ROY W.
Customer did not leave a comment.Dung Van H.
Customer did not leave a comment.Adrian S.
The staff were excellent, helpful, courteous, professional.Steven D.
Customer did not leave a comment.Saulo C.
Maria was a pleasure to work withMichael K.
Customer did not leave a comment.Mary G.
The lady at the Marina U-Store gave us excellent customer service. She was pleasant, knowledgeable and very helpful. The only thing to improve would be the U-Haul website. Not user friendly.Sheila R.
Marie is INCREDIBLE! she is fast efficient and professionalShaina Lee S.
No improvement is necessary ! Marie is absolutely the best, most personable and proficient person to work with! It's always a pleasure thank you so much !Antoinette T.
just a perfect location for pick up and drop off for us moving our son into his condo at cal state Monterey.William B.
Customer did not leave a comment.Tom D.
Customer did not leave a comment.Jim H.
Website said that the location had an dolly. When we went to pick up the truck and the dolly the location said they did not have one. Not the location fault. Wish uhaul website actually had what locations have and what they don't have to prevent issues like this.angelia T.
Customer did not leave a comment.Maria Clariza V.
The prior renter left food in the cab section. It would be nice if it had been removed.Erica B.
Customer did not leave a comment.RYAN P.
Customer did not leave a comment.richard S.
Customer did not leave a comment.Oleg K.
Clare is an amazing employee, she made my experience fenominal! Excellent service!!!Matthew H.
The lady in the office was very rude and had an attitude when we picked and dropped off when she asked for the key to the truck to check the gas i gave her the key and causally told her the truck was unlocked she then shoved the key in my face and said i need to check the gas very rude and disrespectful.alexander P.
Customer did not leave a comment.daniel W.
Customer did not leave a comment.Betty R.
Customer did not leave a comment.judith S.
Customer did not leave a comment.Cynthia F.
Excellent service, especially from Carla. The only downside is that they don't have any supplies on hand, and that wasn't listed on the website, but other than that it was a great experience.Talitha L.
Karla is awesome!! The service here is great and hassle free!!!Laura K.
the counter person, carla was exceptionally friendly and accommodating.shaun B.
Customer did not leave a comment.Aaron D.
The Front desk staff was easy going and understanding.William B.
Customer did not leave a comment.carl J.
Customer did not leave a comment.Kelley C.
This location had business hours posted from 10:00am to 5:00pm. The employee was not available at 10:15am and until the time posted that was posted on the door to return at 10:30am. We made an agreement to return at 3:00pm the same day but got there at 2:15, no one was in the office. We returned at 3:00pm and there was still no one in the office. I feel that if you have business hours posted, you should be open during those business times. It just isn't good customer service to be inconsistent with your business operation hours, in my opinion.ALLEN T.
Manager did a great job! Looking forward to next time!Yon M.
Van was very dirty but ran wellJames S.
Make sure it is staffed. Nobody showed up for work morning of drop-off. Waited 30 minutes, along with other customers. Finally went back home. Someone showed up 2 hours later, but when asked that they credit some mileage since had to return home and come back, person said they couldn't help me because they didn't know how. Not acceptable. Very poor customer service.JANINE W.
Great job! Thanks!Michael M.
I had originally reserved a 10 foot truck. When I called yesterday morning to see if it was ready to go the gal informed me that they didn't have any of the 10 foot trucks at their location. I called another location nearby and no one answered the phone during business hours. I was able to obtain a 9 foot van and got the job done. However with the truck that I had originally ordered I probably could've save one trip.TIFFANY S.
The lady at the front was really great. The only issue that came up was that this facility doesn't carry dollies or moving blankets that were offered on the Uhaul website but that wasn't her fault. She was able to take those off the bill without issue. Great customer service.Caren M.
Customer did not leave a comment.James B.
This is my second time renting from here and it was the second time I was helped by the wonderful staff. No problems with the rental. Friendly and super speedy.Andre B.
Thanks Kurt??KURT N.
Customer did not leave a comment.Stacie A.
Customer did not leave a comment.evelyn T.
1st U-Haul rental in 29 years since poor experience at Fremont, CA facility (grade F). Everything went well this time and equipment worked as expected. Thanks...Alan M.
Both people I worked with were very friendly , helpful & professionalkhristine B.
Customer did not leave a comment.Nicholas S.
Good service, friendly attendant. Free coffee would have been great. There may have been but I did not get told it was available. I will be back if needed. Thanks.al P.
The rental was ready and the young lady at the desk was great!Laura K.
When we reserved this U haul, we were told that the price would be about $540. Instead, my credit card was charged over $800. Clearly there is a lack of integrity here. We will never use U Haul again, and will certainly write a Yelp! review sharing our negative experience with others in our community to keep them from experiencing the same.KATHERIN J.
You changed my reservation from 3pm to 5 pm and I needed it at 3pm. I was lucky the facility had a truck available for me.THE FRIENDS OF T L.