The customer service was amazing.Brian K.
Customer Reviews for Mario & Sams Auto Service & Sales Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We asked for pick up in Hamilton however was told to go 25 mins away in Brantford.Christine B.
Customer did not leave a comment.Glenda M.
Customer did not leave a comment.John I.
We were running late to pick up the U-Haul trailer and in risk of missing their 4pm closing time. We phoned ahead that we might be late, perhaps by 10 minutes. Their response was not assuring. Though we arrived with 5 minutes to spare and in all other respects Mario and Sams Auto Service were proficient and friendly, the uncertainty we felt during the high speed ride through heavy traffic was unsettling. Customer service entails all aspects of the interaction. I would rate this facility average.jerry H.
Customer did not leave a comment.fred J.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Liliana S.
Customer did not leave a comment.charles B.
first time user. would recommend this location.andrew m R.
Customer did not leave a comment.Dick K.
There was a water bottle and cardboard stuffed in behind the seat. The floor needed to be vacuumed. The pad lock chain was repositioned and would not lock when attached to the latch because the chain was too short.The online check in is terrible and having to provide 2 contacts to verify it's you is redundant since you already have my picture and copy of my license. Plus I did it ahead of time but then had to reduce it once there. It's ridiculous.Benjamin T.
I had to use the self pick up and it extremely difficult to use. Not only did the app/website not want to load or take my information once in the online the info in it was not correct. I had to call and get things corrected. When I was returning the truck the app again was not friendly to use the place I was returning it to did not have a U-Haul key drop box they are mechanic shop and just used there key drop off.NICKOLAS V.
The rep was very accommodating and professional. He went out of his way to make it a great experience.Sandra B.
Customer did not leave a comment.Lori J.
Customer did not leave a comment.Tomas M.
The pick up truck was filthy inside and out including the cargo bed. it has been smoked in so heavily that I had to wear a mask and keep the window down even though it was cold and raining to be able to get enough fresh smelling air in order to drive the truck. It was a pickup from an mechanics shop. I always use Uhaul but will only book from now on from an full uhaul site.Darren R.
Nothing. This location was extremely helpful and knowledgeable. They have certainly secured my business for the future. I really enjoyed my experience. Thank you Mario and Sam.David P.
Customer did not leave a comment.Tim M.
The U-Haul app didn't work for me. Constantly stuck trying to upload driver pics to proceed with getting the truck. Luckily the people at Mario and Sams helped me with excellent service and I was quickly able to get the truck without any problems. I highly recommend not using the U-Haul app mobile pickup option to retrieve your truck, as it just does not work for most people.David B.
Time of processingOlakunle K.
Picking up your vehicle using the app does not work. It took me an extra 30 minutes with customer service, to figure out that I had to use my browser on my phone. If you have an app, make sure it actually works, otherwise it might confuse people that are less tech savyFlavien G.
John was very friendly and professional.christine M.
More instructions on how to use lockbox The website would not work properly every time I would put information in it would kick it back saying server wasn't working or it was just slow all together wouldn't take my information or location upon arrival or when I was returning the rental that's why I stopped trying to do the return online the website is good as per booking vehicle but I think I will not in the future use the website to check in or return a rental as it took almost an hour to pick the truck up and I just gave up after 20 minutes when trying to return itWilliam M.
Customer did not leave a comment.April S.
Customer did not leave a comment.EMANUEL L.
The app did not work. It did until it asked for my photo and license pics. Then nothing would happen when i tried uploading them. Luckily there was a guy inside working and he let me in, and did it for me on his computerDAELYNANIELLA G.
Drop off wasn't open but there was a clearly marked key drop. When they opened the next day they promptly finalized my rental receipt.Sean C.
Very good service, fast, friendly.PEROSTEPHEN S.
Customer did not leave a comment.JASON D.
Customer did not leave a comment.Delroy C.
Nothing! you should get the people at this location in Brantford to train staff of uhaul how to deal with people. Well Done!BRIANW S.
Could not find key drop box and location was closed. So we dropped keys in muffler/exhaust slot of garage attached to building.JOHNRA B.
Charge only for the items supplied. Got charges for an appliance dolly that wasn't available at pick up and therefore not used at all.Jason W.
On three occasions I have rented from a location only have to drive to another location for pick up. Two of the three occasions were at my time and expense. I will access my next rental requirements and will likely not be U haul. Unfortunate as the Plains Road location staff are excellent.RODNEY Y.
The only small issue I had was that it was a little difficult finding the key drop box as there is not one labelled U-Haul. The truck was clean and actually smelled nice which was a very pleasant surprise!! I am VERY happy with the overall process and with the truck and definitely I'll recommend and use Mario and Sam's Auto Service & Sales again!!! Thank you!!Natasha F.
Customer did not leave a comment.ALEX I.
Customer did not leave a comment.DAVIDE S.
I found my experience with U Haul excellent very helpful and friendly. Thank you for everythingTINAMARIE C.
Had a tire that was flat after loading a few things into the trailerTHOMASCHRIS T.
Customer did not leave a comment.Brad D.
Customer did not leave a comment.ANDY H.
Customer did not leave a comment.David N.
A cleaner truck would be better . I swept out cab , cleaned windows and cargo spot . I feel the truck operation sould have been explained better . Example overdrive , gearing down , wide turns .GARYC D.
we started to checkout just before 9:00am with the auto checkout and did not Finally checkout till just before 11:00amJeff S.
I had issues with the website timing out and errors but then finding out that that I had booked three different trucks. So i cancelled the the ones I didn't need. I showed up to Tottle mini storage and the truck wasn't available but the guys were trying to find me another one. They were on the Phone with an Uhaul representative and they suggested going to Ancaster which was definitely too far for me to pick up. Tottle then booked me the Van at Mario and Sams. The check in Process was long and kept asking me to enter the same information I had inputted several times but I finally got the band and hour and half later.Sean K.
Tony went above and beyond to assist us. Best customer service EVER. Thank You. Tony and Mario were very pleasant and friendly. Can't say enough positive things about them.MICHAEL ERIC N.
John was great!!! ThanksPATRICKD P.
The local dealers seem willing to bend over backwards to help their customers but it is head office that limits what they can do. U Haul advertises one way trips but so often they (head office ) say no or want to charge extra. If you want a multi day rental it's also difficult to get. With so many locations I don't understand that line of thinking? My thanks to the local dealers!!!WENDYD L.
Customer did not leave a comment.giovanni M.
Customer did not leave a comment.MICHAEL E.
Customer did not leave a comment.brian C.
Over charged in the system for an extra day and yet the my wouldn't take any responsibility. I'm owed for 1 day rental and they say â€œit's Uhaul's issueâ€â€¦.TREVORSCOTT N.
There was no big issues with the location itself. The vehicle wasn't quite as clean as one would hope, especially during covid. There was hair and fur all over the front seat and leaves in the back - but it was fine. The biggest inconvenience was the mobile check-in. It took us over an hour to check-out. We were unable to look up our order by confirmation number, then we're having troubles logging in. We started with the app, which didn't work well to begin with, then it stopped working completely when trying to confirm driver photo. We are young tech-savvy individuals, who work on computers every day, the issue was the usability of the app and website. We contacted support through chat, confirmed settings were all accurately set and still no luck. We then were told to switch to chrome and it STILL didn't work. We gave the support member our confirmation number and asked them to look into it. We finally pulled out almost 1 and a half hours after arriving.Randall B.
Customer did not leave a comment.KIMBERLYANNDOROT M.
The app for pickup when location is closed is beyond awful. I was signed in but the app didn't recognize we even had a reservation so we spent 75 minutes on the phone trying to get it sorted out while people were waiting at our house to help us load up. Most stressful and awful truck rental experience of my life and I've moved 15 times. 10/10 would not recommend to anyoneWILL C.
Customer did not leave a comment.CHRISTINE W.
Customer did not leave a comment.CHRISTINE W.
Customer did not leave a comment.ROBERTB L.
Customer did not leave a comment.DAVID B.
I put way more gas in then when I started and was told I wouldn't be reimbursed. But if I brought it back with less then I would've been charged for it. I guess my opinion would be to make sure gas tanks are full so it's easier to judge how much gas you needScott H.
Customer did not leave a comment.WAYNER H.
Customer did not leave a comment.Victor L.
Customer did not leave a comment.EDNAR S.
the trolly and dolly were not with the truck when we picked it up. I was not happyMatthew L.
Customer did not leave a comment.NORMANJEANJ G.
Excellent serviceGrazyna F.
Excellent service, friendly stuff.GRAZYNA F.
Customer did not leave a comment.Kamila A.
Training for staff, better quality trucks, better customer serviceTamara K.
They went above and beyond to help me get a truck on the day of my move. There was a mix up with the pick up location. They're absolutely the BEST!!TERRENEG M.
Customer did not leave a comment.Rick G.
Great people with great people skills. Will do business with them again and no hesitation in referring it recommending to others. Tony at the counter is very pleasant , knowledgeable, informative. Mike is awesome and handy too. Mario did the booking on the phone great customer service everyone there. It was very easy and pleasant to deal with bunch of good folks.GAUTAML B.
The cell phone pick-up was more complicated and annoying than expected so the pick up took half hour longer. When trying to drop off the vehicle my login information was no longer recognized so I had to call in.Ania T.
Mario and his crew were AWESOME. Their showroom was clean and well organized, the rental equipment and products he has were clean, well maintained and easy to use. I picked up a trailer and he changed my hitch around, hooked up the trailer and gave me instructions on how to operate u-hauls kingpin. I would recommend pickling up your next rental from this location, even if it is further out for you. Great experience. Thanks guys!MATTHEWTIMOTHY R.
Customer did not leave a comment.George S.
Not too much. The person who looked after me for pick up and drop off made it easy and understandable.Randall M.
Was closed bit they send reciept that they recieved truck.NICOLE A.
Customer did not leave a comment.scott L.
Not a comment of improvement more of a compliment. I brought the truck back early during business hours and couldn't find the drop box. The gentlemen in the store came out and showed me what to do, joked with me and asked me if I was satisfied with my experience. I opted for mobile so that I could do it myself but afterwords I almost wished I went in from the get to because he was super attentive and explained everything so well. Renting and driving my first uhaul was intimidating but the online check in made it easy and the customer service I received after made me wish I had another reason to visit that store. The cost was also super affordable. I wish I knew about this in previous moves I wouldn't have even called friends for a truck given how easy and affordable renting a uhaul can be. In town anyways, long drives or distance shipping (uhaul boxes) are definitely pricier than other options. Overall I was super pleased with my rental it made my move 100 times less stressful.KIRSTEN D.
Customer did not leave a comment.JIM D.
nice people , thanksLucy H.
Mario was the boss. Great service. He connected the trailer for me and checked the connection thoroughly a few times before I left. Straight forward, couldn't ask for more.John B.
Customer did not leave a comment.HEMANG C.
Everything was awesome friendly and veryProfessional. The only problem I had was the door going up and down springs were messed up and it was very hard to open and close. Sam and Mario's was an amazing place to rent a U-Haul.Mary G.
Customer did not leave a comment.Dan M.
The staff member was kind and professional.Jae-Seung L.
Rented the truck, appliance dolly and and moving blankets. Nobody was there at pick up and I never received the appliance dolly or the moving pads but I was still charged for them. I spent an hour of my rental time trying to reach someone to get the the appliance cart and blankets as they were necessary, and I never received either. Service was a joke. I would not recommend uhaul after this.Garth T.
Customer did not leave a comment.George N.
Customer did not leave a comment.Dale B.
Customer did not leave a comment.Jordan T.
Lots of truck sizes available. Great customer serviceJohanna R.
Customer did not leave a comment.frank P.
Customer did not leave a comment.Carlo A.
Customer did not leave a comment.Gary D.
Truck was not very clean on the inside, I understand it's a rental truck but when your papers state " vehicle is clean " it usually means, vacuumed wiped down etc. This vehicle was dirty inside. Everything else was fine. Very nice guys at Mario & Sam's. They do provide good service and are very courteous, friendly and professional.jeff T.
Don't over charge me for fuel! I filled it back to the line I received and still get charged additional fuel charges.Steve G.
Vehicle was ready and available for the date and time that I requested. Did all the booking on line and it was very easy. I would use U-Haul again and would recommend them.justine M.