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John L
Customer Reviews for Master Performance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick in-and-out. Easy as pie.
Andrew KAt time of check out I was told he was sending me a receipt and do what it says to do. On it it said, “Take a picture of the license plate and send it to this link.” When I went to that link, it said it was a fraudulent site likely trying to get my payment information.
Thomas CNone
William BThere was confusion on my rental. no record of it or even of me in the system. but I have definitely rented before. the folks at ACE hardware on Monticello rd were very helpful in locating a rental from master performance so I was able to execute my move.
joseph HThe vehicle pickup process was a complete debacle. UHaul moved my original pickup location to a facility an hour from where I was - meaning a 2 hour round trip just to pick up the truck. Fortunately, the UHaul team I called on the 1-800 number was able to find a different truck locally and switch the reservation, but this never should have happened in the first place. The team at the facility I was originally picking up from were unhelpful to say the least, simply handing me a 1-800 number to call and wishing me luck. If UHaul has to make a change to pick up location like the one I originally experienced, there should be a phone call to the customer to determine if it is an acceptable change and if not, and immediate effort to find a truck closer. Expecting me to drive an hour out of my way was ridiculous and would have added miles to my rental. The location I ultimately got a truck from, as listed in my reservation, was fine. It had limited resources and the pickup process for a pre-booked reservation took over 30 minutes. The owner complained the UHaul website was slow.
Ashley ZRenting was quick and efficient. The truck drove great and was very comfortable. Rental return was just as easy! 👍🏻👍🏻
Charles DNothing, this was easy
Matthew RThe person at my pick up location appeared to be angry and didn’t say 3 words. After checking over the trailer he just walked back inside almost like I was an inconvenience. Then I took my pictures of the trailer and found a large screw in one of the tires. I repaired the tire myself because I felt he wouldn’t help anyway.
MICHAEL CThis location was 16 miles from my location additional I was charged for the additional miles and gas to drop off truck when a location is 2 miles from my home.
ALTON JVery convenient and very easy service. Happy to see uhaul back in our area
EDWARD HRenting a U-Haul was straightforward, as it was located five minutes from my residence. It was also convenient to return the vehicle after hours, and the cost was reasonable.
calvin rGood equipment and good service
James M