Customer Reviews for Master Secure Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Master Secure Storage

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Kelly B.
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AWESOME service...by far the easiest uhaul pickup and drop off I've ever done. Also super friendly and professional. Will definitely use again!

Elizabeth G.
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Mark made it easy

Suzanne T.
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Absolutely not a thing!! Mark is phenomenal and always gracious and accommodating... we will continue with Mark for the future..... he is an asset to your company!! Thank you, Suzanne Thompson

Megan S.
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Customer did not leave a comment.

Mark D.
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Mark was Awesome!

Heather M.
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The representative did not wear a mask in a small confined office. I stayed outside of the office to speak to him. When I checked out the vehicle, I told him that the tire sensor light was on. He told me it was a faulty sensor. I pulled out of the parking lot and could FEEL the tire pressure was not right. I got out and could visably see the low tire pressure on the driver side front tire. I returned the truck and he gave me a much larger truck. He then tried to make it right. But I was not happy with this experience. Had I driven the truck away and not been conscientious, it could have ruined our move with a flat tire.

Theresa S.
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I was totally satisfied from pick up through billing.

Stephen F.
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Mark made it happen!

Anthony Z.
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Customer did not leave a comment.

Dana P.
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I do not like the app. It made everything super hard and frustrating. I tried calling customer service and was on hold for over 30 min then was put on hold again for another 30 min. I was given one price but charged another 2 weeks later . I am not happy with uhal at all.

Doug J.
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Customer did not leave a comment.

Eric A.
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Everything worked out perfectly!!! Very satisfied...

James C.
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Nothing else needed.

Martin W.
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Mark was very helpful and accommodated the changes that best suited me.

jorge V.
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Nothing. The person on charge is very professional and he went to ExtraMile all the time when I was in the premises.

Pamela B.
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With today's safety measures in place. A truck rental company should have guidelines like everyone else. And it's not just during the pandemic. Everytime I use a U-Haul truck it's always dirty. I picked up my truck at night. Did the walk around took my pictures of the outside truck damages, so I don't get blamed for scratches and dents already there . I opened the back door but it was up against a tree and it was late. I knew it wasn't ok, but not choice to take it. I needed it. In the morning we started loading only to see blood stains and other liquid stains all over the trucks walls and floor. The inside drivers cab was dirty also. I had to stop the paid help and disenfect the truck. And the drivers door was sprung. In order to close the door you had to super slam it. Didn't know this until I was on my way and with my elbow out the window the door started shaking. I opened and closed it and locked it. A little down the road and it's opened again. The window was hard to open but I didn't think anything of it, until the door didn't close right. It needs to be checked.

Leslie D.
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Very friendly and courteous employees. Best experience I have had overall with a moving truck rental company.

LLOYD B.
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Customer did not leave a comment.

Hasib H.
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Customer did not leave a comment.

ROBERT C.
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Customer did not leave a comment.

Jenniffer R.
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There should be more detailed instructions for first time isers or signage. I was uncertain on how to go about when i first arrived

Antoinette H.
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Customer did not leave a comment.

Doreen M.
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Customer did not leave a comment.

kenne B.
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Customer did not leave a comment.

Noury C.
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Customer did not leave a comment.

Kevin M.
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Customer did not leave a comment.

Sharon J.
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Great service clean trucks

Dylan A.
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Honestly was so easy and very affordable would recommend to friends and family. Very pleased with the over all experience

Irene D.
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Customer did not leave a comment.

Bernadette S.
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Customer did not leave a comment.

Gary G.
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Explain drop off procedure before rental is signed.

Susan O.
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The gentleman was great!!! Extremely polite and helpful. This was the easiest and best experience I've ever had renting any type of vehicle. Highly recommend this place!!!

GLADYNER A.
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Must clean all equipment that are being rented and fix damage before re renting it again!

Hayley G.
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Customer did not leave a comment.

Michael K.
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Customer did not leave a comment.

Joseph E.
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Customer did not leave a comment.

CAKIYYAH S.
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Customer did not leave a comment.

Jonnel T.
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Customer did not leave a comment.

Joe A.
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The service representative was exceedingly courteous and helpful. Could not ask for better treatment.

Anthony V.
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Not sure of the gentleman's name, I wish I remembered, but very professional, perfect grammar, excellent service. Highly recommend to anyone in need, thank you!

neil M.
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Customer did not leave a comment.

Daniel S.
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Friendly , was in the office for 5 mins then on my way

Beth S.
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The windshield of the truck was very dirty and there were chips behind the driver's seat. Not a big deal, I cleaned it up, but for the price I'd expect a spotless truck.

Jon C.
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The salesman was a nice guy

Paige C.
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This place was courteous, easy to work with, and seemed to care about the customer experience.

Yolanda W.
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The rental pickup location was closed for numerous days so I had to use the 24/7 pickup which was a hassle. It took up so much time and I had to call customer service just to finish the process to get approved for the rental.

Khalid A.
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I was suppose to have a dolly to move my equipment they didn't leave it i

James K.
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Thank you for making it easy and accessable

Rita H.
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Customer did not leave a comment.

Jacob S. | Reservation |
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The facility was clean and the service was good.

Catherine F.
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location was great. app was clunky. Needs work.

WILLIAM T.
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Everything was great.

Joe M.
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Great experience. When we arrived to pickup truck the manager Mark informed us he can save us about half the cost of the rental because he saw when we reserved the appointment on line we made an error on the way we booked it. He took the time to redo the reservation and saved us a bunch of $$. Great guy and great customer service thank you.

STEVEN M.
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Customer did not leave a comment.

RAY S.
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mark ,mgr, was extremely helpful and knowledgeable for this rental

Josh W.
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After a nightmare two days with U-Haul (see my account notes) I went to return order 24278047. With the site not processing my card for no reason, I chose pay with another method to see the options and the reservation was closed without payment or telling me what to do with the key. So I called to figure out what to do with the key, and they said they cannot take payment info over phone like every other company in the 21st century, but to come in next day and pay directly at drop off place. I went by the next day at 1 (during their hours) AND THEY WERE CLOSED. Then I sat on the phone with you and no one picked up for 15 minutes. So I sent you an email saying I'm tired of your bullshit. If you want to be paid, contact me with a way to pay via debit instantly over phone or web like every other modern company. I'm not sitting on the phone holding forever. And I'm not returning to a shitty storage place that is unlikely to be open. Finally got an email back saying the location would contact me. They never did. Just charged the card on file (what I wanted to avoid) a week later. I am positively amazed at the horrendous experience U-Haul has provided and will be sure to post everywhere. How you function as a national company amazes me and I'm now hearing similar stories. Guess it's my fault for not researching more.

Lawrence T.
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Great customer service, clean equipment, great pickup and delivery times!

Michael A.
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U-Haul is charging way too much mileage charges on a Friday for a couple of hours. The truck charge was reasonable but I feel like I was taken advantage of for the mileage charge. Because of that, U-Haul is no longer my first choice for my truck rentals. It became my back up. I rent trucks about 40 times or more throughout the year & you may not care but you lost my business. My review has NO reflect on the location and their service. They were 5 stars! U-Haul deserves 2 stars!

Jon L.
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Customer did not leave a comment.

Donna S.
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Customer did not leave a comment.

Manuel A. | Reservation |
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Norman N.
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Customer did not leave a comment.

Andrise S.
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Customer did not leave a comment.

Ronald L. | Reservation |
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Great staff to work with. Clean area and easy access. Very happy so far. Will recomend it.

Jonas A.
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Great assistance when we arrived on site, easy to pick up the truck; absolutely no stress - very quick. The man who helped us was extremely courteous and pleasant to deal with.

randi A.
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Mark was extremely patient and helpful!

Kristy D.
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Customer did not leave a comment.

Sean M.
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Customer did not leave a comment.

Robert H.
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Customer did not leave a comment.

Thomas P.
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Customer did not leave a comment.

Michael B.
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Simple, quick process! Mark was extremely helpful and made the whole thing run smoothly. I went here because of the great reviews and I have to say, they are all correct! What a pleasure working with Mark and renting the truck.

JAVIER M.
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Fast , great customer service..i will recommend to all my friends..keep up the good work in ocean twp. Thanks

John S.
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Customer did not leave a comment.

brian L.
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Customer did not leave a comment.

KEVIN S.
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overall a great experience

Rachel R.
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Customer did not leave a comment.

JEFFREY C.
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Customer did not leave a comment.

kerri M.
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The gentleman that helped me, I believe his name is Mark, was absolutely amazing!

Michael C.
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Customer did not leave a comment.

Lisa M.
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Mark at Master Secure is wonderful! He is always so pleasant and very helpful. He makes my job so much easier!

tim H.
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Everything with this location is good

Richard C.
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Easy rental process and outstanding service. In both pick up and drop off I encountered very friendly and helpful staff. Will use again!

Robert V.
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Excellent service! Will recommend for sure!

Brian B.
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Grear service. Very friendly. Great customer service. I will be renting from here in the future and will let my friends know. Thank you for a great experience Brian

ANDREW L.
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Customer did not leave a comment.

SUE S.
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Customer did not leave a comment.

Nicholas P.
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Easy pick-up. Quick process to check out a vehicle.

NICK D. | Overall Experience |
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Thank you

Patricia D.
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The staff was very helpful from reservation to return.

Justin S.
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Amazing customer service, would go out of my way to go to this location again

James C. | Overall Experience |
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Excellent customer service by Mark

Alonzo A.
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Customer did not leave a comment.

Lisa H.
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Customer did not leave a comment.

Lisa H.
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Customer did not leave a comment.

robert I.
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Customer did not leave a comment.

cynthia L.
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Nothing. Renting and returning he truck were very easy. Hank you!

Steven H.
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Customer did not leave a comment.

Thiago D.
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The uhaul app would not allow me to take a selfie. The agent instructed me to use the uhaul website and it worked out.

Gregory R.
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Customer did not leave a comment.

dave R.
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Customer did not leave a comment.

Mary R.
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Customer did not leave a comment.

Eric S.
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Brian K.
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Customer did not leave a comment.

yaniv N.
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kevin M.
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Customer did not leave a comment.

DAN R. | Overall Experience |
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The front desk man was great. He made the process smooth aimed to satisfy the customer. Main entrance roll down metal door was hard to move up and down. Place was hot humid and caused mildew

LAWRENCE R. | First Impressions |
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I ended up not needing the rental at this particular location due to the off or non-regular hours due to Good Friday and the Easter holiday weekend.

ASHLEY V. | First Impressions |
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The manager had WONDERFUL customer service, answered all questions, and even provided an office hours closing in 30 mins courtesy phone call - which was VERY helpful.

No reviews have been submitted for this location.

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