The yard was locked on the Sunday return date Aug 30. No information was provided to me on how to open the yard key lock. Myself and the uhaul representative called 4 phone numbers trying to reach the operators, no answer and the phone mailbox was full. I had to return the truck the following monday morning, causing me to be late for my own work. Although the yard was opened at 8 am on the monday, no Uhaul representative was present yet, I had to leave at 8:30 am. It's now tuesday Sept 1, and I have not yet received an emailed receipt with actual mileage charges, and to make sure I have not been charged for an extra days rental. Regards, Will
WILLIAM B
Customer Reviews for Matthews Auto Parts And Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the dolly and moving blankets are not an option if it's not at the location. Found out a few days before picking up the truck.
BONNIE PEasy and great service
SUSAN G