The door on they trailer needs to be lubricated and serviced. There is a great problem with lifting the trailer tongue onto a vehicle. It takes two adults with great strength to lift the tongue. Need to provide something to assist in lifting to attach to the vehicle.JOHN A.
Maurers Trading Post
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had snow and ice on it. Took over 30 mins to warm it up to get snow off.Eugene M.
Customer did not leave a comment.Lynn L.
Customer did not leave a comment.Richard M.
Loved that you're open on Sunday. Wish we would have checked to see that the dolly was in the back which we requested (it wasn't), but it was promptly taken off of the bill.anthony H.
Customer did not leave a comment.TAMMY D.
Customer did not leave a comment.karen P.
Waiting for someone to get back to me about these overcharges I'm pretty upset about it hopefully they get back to me soon because I don't want to pay all these over charges that's the only thing that frustrated me about the whole situationRobert S.
Customer did not leave a comment.JOSEPH D.
Customer did not leave a comment.nic B.
Customer did not leave a comment.Victoria W.
Customer did not leave a comment.MARGARET S.
We were charged for 2 days and we returned equipment within 9 hrs of rental. Agent said to drop contract and key in drop box. Said nothing about after hours checkin on phone. Now on hold for 45 minutes with 1800 # to dispute. She said it has to be reviewed. I'm not happy with u-haul at all, should be u-sukKent T.
The people were friendly and helpful. I would go there again.Vickie G.
Customer did not leave a comment.Victoria W.
Trailer tongue super heavy. Could not have hooked up if I had not brought someone with me. There should be a jack on this trailer!!!Ed N.
Wasn't told my original pickup location did not have the trailer I reserved and had to drive another 45 minutes for it. Finally got checked in, Was told the trailers outside and that I could just hook it up myself. did not get any paperwork for the trailer due to their printer being out of ink which resulted in me not being able to drop off the trailer after hours.Joseph P.
Well for 1,I'm being told by uhaul that I'm being charged for gas when I had stopped and put gas in the truck before bringing it back,I took a picture of the dash board along with my friend and his step daughter and the gas gadge reads a little more then a quarter tank in it and it was at a quarter tank even when I picked it up so there was actually more gas in there then when I drove off in it and Ice 3 dated pictures that are time stamped along with a call I made to uhaul when I got home to tell them I dropped it off which will put me at home about 30 minutes after I took the pictures of the gas level.So something fishy is going on there with the gas in the truck after I dropped it off,so either the person is lying about putting gas in to get an extra 42 dollars on top of what I should of had comen back from returning it before midnight,someone is lying??either Maures or their employee???But I have pictures for proof..Robert W.
Needed air in tire upon pick up. Had to stop to fill with air before loading it.Jody H.
Customer did not leave a comment.JULIA M.
Customer did not leave a comment.Kurt S.
Have a sign that points to key drop off. We spent about 20 to 30 minutes looking for itJacob S.
The person who I returned truck to was rude and I felt he didn't want to deal with me.Laqueta R.
I WAS TOLD THE MOST I WOULD BE CHARGED, IF I DROVE LESS THAN THE 80 MILES WOULD BE $132AND I WAS CHARGED $156 FOR SOME REASON. YOUR USE OF AMBIGUOUS RECEIPTS LETS YOU CHARGE MORE THAN THE PROMISED AMOUNTgary C.
Train personal betterjohn S.
Customer did not leave a comment.Keri G.
Trailor hitch was on the ground so we had trouble picking up the trailor itself. Minimal help was given. Finally after an hour plus we did receive assistance and got hooked up. Trailor was dirty inside and not had been swept out. Returned the same day and notified staff when I brought it back. Uhaul calls them the next day to verify of it being returned and they said it hadn't been! It was dropped off in the exact same spot it was picked up. Very unorganized operation going on there. Won't rent from them again.Benjamin K.
Customer did not leave a comment.Gary D.
the staff was very good and easy to work withRICHARD M.
Customer did not leave a comment.Glenn B.
The first truck had a scrape down the side and smelled like cigarettes and had a low tire. I was told to fill out a claim form and wait for roadside assistance when I called the 800 number. REALLY!! I didn't even move the truck. It took me 45 minutes to rent a u-haul. Not overly impressed. Probably won't rent one againjanie W.
Customer did not leave a comment.Judy R.
Knowing that many people use the uhauls an the uhauls go through some very ruff people and hauls the drive was ruff. It seemed like an older truck but didn't have many miles on it but you would think it was built in the 1970s. I can't complain about the service I had trouble with my packing crew being able to help me and had the truck a few days longer than I expected.Brenda M.
The people at mauers were good and the equipment was good and fairly priced. My only complaint is the interface used to gather information and actually rent the item. I could tell that it was terribly cumbersome for the employee to use and it took a really long time to work through. If there was some way to simplify the check out process it would be much better. This is the third time in recent times that I have encountered the same issue (all different locations) and the employees had a really hard time using the required interface.james C.
Customer did not leave a comment.RICHARD M.
Customer did not leave a comment.Thomas T.
Bolts were working loose on the front panel of the trailer. I made a video of it. Someone had used packing tape inside to keep water out. By the time I got to my daughters place to load the trailer the panel had slid out of place much more. I took more photos. I called the office in Lake Placid because I dropped the trailer off when they were closed. He said he had noticed the problem already but thanked me for calling. He also said he would not rent the trailer out in that condition.David W.
Customer did not leave a comment.Tanner K.
I should have went to the local State Police station and had them DOT the truck... I'm pretty sure it would have been put OUT OF SERVICE. Broken mirror... the frontend was so loose, it was difficult to keep the truck on the road... doing what I do for a living, have a real good grip on the laws regarding the safe operation and maintenance of said truck.SHAWN S.
The truck was the worst one i have ever driven. Everything rattled and seems like it shpuld be retired.Joshua L.
Customer did not leave a comment.John A.
Maurer's was awesome to deal with on this rental! Would recommend to anyone.Erik J.
Was not the cleanest, but not too terrible. Bad part was Mauers Trading post stated that their system was down, so everything was done with e cell phone by them, so I photographed the mileage in and out for the rental. Once I returned, they stated the incorrect mileage and overcharged for 78.5 miles of travel. I have been trying to get reimbursed for 2 weeks now, and getingt the runaround. Someone at Mauers Trading Post did not do their job of correctly checking and recording mileage, and now I spend my time trying to correct for their issue. Uhaul online chat is also very slow, and vague answers. I provided all evidence showing the correct mileage, and was denied, so I have to spend more time trying to resubmit because Uhaul didn't fully review the information. RENTER'S BEWARE of Mauers Trading Post Uhaul service, you may be getting way more than you asked for.Chad S.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Haley J.
Customer did not leave a comment.Shanon M.
Decent to deal with, friendlyArnold T.
In the past when I've rented a vehicle it was to be returned with a full tank of gas. I drove this truck eight miles and had to put $15.00 worth of gas in the tank to get it back to full. The last person had not returned it full. When I took the truck back to the rental center and made comment about this I was told that I only had to return it at the same level as when I signed it out. This was not told to me at sign out. When I asked if they could do anything about the extra money spent of gas I was told they were not able to do anything about it. When I was given the final total fee it was much more that I had expected. The truck rental was $29.95 plus eight miles at 99 cents per mile. A total of less than $40.00 I had expected. The total fee was just shy of $45.00. When I questioned the amount I was told there was an environmental fee and sales tax. Again information I was not given at the time of sign out. Apparently I was expected to know all of this prior to the time of rental.albert J.
Pickup Location changed less than 1 day before pickup to site 45 minutes away. So instead of me being able to pickup rental on my lunch hour I had to take 3 hours off work for pickup. New site had staff not trained to handle rentals. Forms asked to sign were in French and I was told that's all they had - so I had no idea what I was signing. On a positive note, staff was very apologetic of experience.chris A.
Although the staff was very friendly it seems every time I use this facility the registration process is lengthy and it's usually someone learning the process.Brian F.
Customer did not leave a comment.Rick S.
Customer did not leave a comment.Bernard G.
Customer did not leave a comment.Amanda L.
The truck had a hazed windshield, mud on the side of the seat, dirt on the side of the seat, and the box of the truck had dirt throughout. The attendant was less than helpful, led us to the trucks, didn't point out our truck, didn't inspect it for debris, and didn't check it for extra carts, or anything. Brought us our dolly we rented and moved moved on. Because she didn't check over the truck we ended up with 2 dolly's. Very disappointed in the overall service that was provided at this location.Mackensie M.
The trailer was absolutely filthy when we opened it at my house. There were greasy blankets in the back and blankets that were full of dirt. They were all on the floor and a mess. Also there were metal and grinding wheels still in the back. Then I ordered a truck that was 15 minutes from my house and they moved it to 45 minutes away because they didnt have one where I asked for it and charged me for going over 13.5 miles. Not a very happy camper with Uhaul right now.Jody V.
Customer did not leave a comment.James B.
Customer did not leave a comment.Daniel G.
All the paper work and payment was supposed to be arranged by another party. When I went to pick up trailer nothing could be found and I had to fill out all the paper work plus put rental on my credit card. I was just using the trailer for a car dealer not myself. I was not very happy with this experience.a a C.
Got charged a fill up fee for not having gas tank at 1/4 filled when it was below 1/4 filled when I pick it up. Only went about 5-10 miles total and returned truck 3 hr later. Was never told I was responsible for the 1/4 gas tank fill when I pricked up truck only after the fact and the fee of $30 placed on bill. Attendant attempted to take $20 off. Still after total pick it was $15 above the $55 it was suppose to be.Scott W.
Location Mauers was excellent. However location Jackson Center and U-Haul home office would be very poorly rated. Overall I will not recommend and will state why .Cathy G.
Can someone at uhaul explain to me why on top of the truck rental I paid which was roughly $173, why I was billed an additional $66.14? This is ridiculous! I will never rent another uhaul from Maurers Trading Post or rent another uhaul period.Aaron S.
Good Job HAPPY HOLIDAYSLennoard R.
Customer did not leave a comment.Jules C.
Customer did not leave a comment.RICHARD M.
I ended up having to wait an hour for the company to find someone that was trained and could check me out. The 2 gentleman at the store did not know how to work the system.Adam R.
My reservation was at 10. When I arrived I had to wait over an hour before I could get my vehicle because no one at the store could work the program and other staff members wasn't answering the phone. I ended up losing an hour of my moving day because of this issue. Also I put fuel in the vehicle to the same spot that I returned it and got charged anyway. I am high disappointed with my service at that location.Kristen E.
Customer did not leave a comment.James B.
The staff had no idea what they were doing. Very slow. Not overly friendly.John P.
Make the price for mileage a little less. $.99 a mile is ridiculous. Good thing i didn't have far to go!SUSAN M.
Customer did not leave a comment.Mary H.
This reflexs the disposition of the employee of the person at the drop off. Seemed like we interrupted her day. She was not pleasant, she was not rude or unkind but seemed put out by us dropping off thereJames or Pamela K.
Customer did not leave a comment.GREG P.
I was charged for two days for being 29 minutes early to pick it up. Honestly you charge me for a whole day because of the time I picked it up in the estimated time to return is 29 minutes into the second dayRICHARD M.
Customer did not leave a comment.joseph I.
Customer did not leave a comment.Vickie G.
Customer did not leave a comment.Priscilla E.
why was my bill more then it said on my original receipt, when i returned 1 day early. please contact meBobbie F.
Customer did not leave a comment.Ted A.
This was the worst experience I've ever had. Nothing was ready. The staff was extremely rude. And I had to wait almost 2 hours for my truckMichael C.
Customer did not leave a comment.quay R.
I tried to do a mobile pick up. I set up the reservation using a gmail email address. However, when I got to the pick up location and started the mobile pick up, it prompted me to set up a Uhaul account. I clicked on the link, but that sent a verification code to an old work email address that I no longer have access to, but must have been associated with my cell phone number. Had Maurer's not been open for business at this time, I would not have been able to pick up the vehicle. I called the Uhaul customer service line, was on hold for nearly a half hour, and when I finally got ahold of someone, they sent a verification code to my gmail that didn't work. You need to fix your system so that it doesn't go directly to an old email with no other way to verify a user.Janelle F.
Staff was very helpful and pleasant.Samantha S.
When I tried calling the first time to reserve a u haul the employee was really rude and didn't want to help me, she kept telling me of different places that had u hauls and asked if I had internet that I could reserve it that way. I was so upset that she didn't want to help! She also made it aware to me that she was working over her scheduled time and her cash drawer still needed counted. Highly disappointed in the service that I didn't receive!!!Aneica J.
Amiable, accommodating, excellent service. A fine U-haul representative with an amazing store called the Trading Post.bonnie L.
Customer did not leave a comment.Tim F.
Stock the bigger box trailers, had to settle for a 4x8Mark H.
Their expertise, customer service and knowledge of UHaul was somewhat lacking. The truck was very clean outside but muddy floorboards inside.Michael P.
When I called to verify the pickup ~ as I was instructed to do via text ~ the girl that answered was very rude & seemed annoyed. She first told me that I was scheduled for a small van & a tow vehicle ~ when I corrected her, her first reaction was to argue with me. She then saw her error after looking at her screen again , gave me a blunt answer a cold â€œthanksâ€ then hung up. When I went to the establishment and said I was there to pay to pick up my U-Haul rental the next day, the 2 girls behind the counter rolled their eyes and argued as to who would help me. It took at least a half hour to get checked out even though I did everything online ~ which was supposed to make it quicker. Then I get the truck to my house ~ which was a half hour away because the truck was not dropped off at the location that I requested ~ there was no dolly in the truck ~ which I had requested and paid for. I called the establishment and was told that she was really sorry that she's not the one that usually does the U-Haul checkouts. I was told If I wanted to I could stop and get the dolly on my way to my destination but I had a whole house to pack it was a little difficult to do without A dolly so I had to borrow one from a neighbor. In my opinion the service was very UnsatisfactorySTACY L L.
Very poor and unfriendly customer serviceNicholas B.
Customer did not leave a comment.Kathleen G.
Pick up location was fine. My only problem was when I reserved the trailer the website gave me the option for a closer location. I was then told an hour later after making plans that it wasn't available there and I had to drive an hour to get to this location. No fault of Maurers just the U-Haul site needs more work.David M.
Everything went great all employees were very helpful and pleasantbrenda P.
Customer did not leave a comment.Vicki T.
I used the trailer for one day, called and informed the pickup/drop-off location that I was on my way to return the auto transport trailer and I was charged for 3 days of use for a whopping 230.00 dollars. I will never use a uhaul service again thanks to this. Way to go guys.Zachary S.
No good customer service location will lie about the gas u leave in truck and charge u outrageouslyTobias H.
Customer did not leave a comment.Michelle L.
lower the priceBRIAN B.
Customer did not leave a comment.Gary D.