Customer did not leave a comment.Samuel P.
Maxwell Needham Collision Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rhiannon B.
Customer did not leave a comment.Karen F.
Customer did not leave a comment.RICHARD S.
Beat U-Haul experience I ever had !Pavel T.
Customer did not leave a comment.Michael L.
The staff was knowledgeable, friendly & helpful with my questions. I was a bit concerned when first seeing the truck -- the hood was covered with unsightly droppings from a tree and the inside had a strong cigarette smell-- but the important part is that it drove VERY well! 991 miles and no problems. I am very pleased with the rental.eleena M.
Customer did not leave a comment.Dolores B.
He was very knowledgeable and made every effort to secure the trailer we needed when other dealers we uninterested in helping us. Highly recommend!kurt B.
Clean the inside(cab) of the truck between renters. Had concerns that the transmission would go out. Dud not shift smoothly. Mark @ Maxwell's was very nice & helpful.Vicki E.
Customer did not leave a comment.KERRON B.
Customer did not leave a comment.NIJAZ S.
The mirrors were out of alignment and I couldn't move them. The aux outlet would buzz when I plugged it in and the sound wasn't very good. When I picked up the truck, the lock was very hard to open and the mileage was incorrect and I couldn't move on in the app. An employee had to come over (he was very nice) and help me.Peggy M.
This was my first U-haul rental experience and it exceeded my expectations. Mark was very helpful and the process was super smooth.TONI S.
Mark was outstanding and helpful, made it quick and easy and covered everything I needed to know efficiently, will definitely recommend this location and his serviceJulio G.
Customer did not leave a comment.Wade M.
Customer did not leave a comment.Gerd'Anice N.
Customer did not leave a comment.Eddie A.
Customer did not leave a comment.ALISHA K.
Very very friendly service. Very understanding withy issues for pickup in Beatrice,NE and even spoke to U haul on my behalf with my concerns will definitely be back for business with the gentlemanJason B.
ThÃ© hitch was not correctly connected to the tow dolly, therefore I had traveled from Des Moines Iowa to Cedar Falls Iowa with only the backup chain holding the tow dolly to the truck. The tow dolly parking lights extension was not connected as well and had traveled from Cedar Falls Iowa to Sterling Colorado until that was discovered. This could of been a very dangerous trip.kathleen L.
Customer did not leave a comment.Cheyenne B.
Customer did not leave a comment.daniel D.
Customer did not leave a comment.Danielle G.
I will rent from this location every time I need a trailer. This is a very veteran friendly place. This gentleman is kind, courteous and complimentary. What more could anyone ask for. U-haul, give this man a bonus immediately. Thanks again for a wonderful experience.Randy D.
The customer service was great and very helpful.John P.
Customer did not leave a comment.Scott R.
Customer did not leave a comment.Norah W.
Customer did not leave a comment.Eric W.
Customer did not leave a comment.Sam F.
This was fine enough. Good location, fast check out.Breann G.
Customer did not leave a comment.preston C.
There is room for improvement when it comes to the return process. I was under the impression all I needed to do was drop the keys in the box. Instead I find myself getting millage & standing out in the pouring rain taking pictures of the mileage & fuel level, the side of the truck, the back of the truck, where the truck was parked.... I was so frustrated & soaking wet by the time I finally got it checked in, I hope I never have to rent a Uhaul again only because the return was such a pain.Shawnna C.
The owner stayed late while we were getting a hitch installed, so we could get the trailer we needed. He was our hero!Tom N.
Customer did not leave a comment.DONALD M.
Customer did not leave a comment.Adam S.
Customer did not leave a comment.DONALD M.
Customer did not leave a comment.mark P.
The entire pickup process went so smoothly. Would absolutely recommend them. Donna WilsonDonna W.
Customer did not leave a comment.Brigitta Z.
My experience was very good and I appreciated the pickup location being close to my home.Janet C.
Customer did not leave a comment.Anjelica H.
My only complaint is I tried calling 7 times the day before to clarify some things and got a busy signal every time. After I dropped the trailer off I tried calling because he wasn't there when I dropped it off and, again, got a busy signal. Never could get thru to talk to anyoneDawn K.
Get my 2009 Chevy 3500 HD 4WD in your stupid system so I can use it to pick up trailer.LARRY J.
You're guys are improving in everyway thanks againFelecia G.
Customer did not leave a comment.Terry F.
The proprietor was great - interesting, thorough, knowledgeable, a singular personality! Checkout was smooth and easy.MIrla A.
We were late picking up. Got a call from the rental place as we drove in. Turns out the truck we rented was late and we had to take a bigger truck than we wanted.Leigh B.
Customer did not leave a comment.david C.
Customer did not leave a comment.Kimberly P.
The inside was a little dirty, could be used a wipedown.Josh W.
Customer did not leave a comment.Nancy E.
Customer did not leave a comment.Peggy T.
Nothing. Great service. Very friendlymax L.
Customer did not leave a comment.Brad G.
The drop-off location was closed on Sunday. So we really can't rate it, however the location was convenient.jack D.
Customer did not leave a comment.lawrence K.
Effficient, pleasantZoe B.
Customer did not leave a comment.marvinia T.
Customer did not leave a comment.Allen R.
Customer did not leave a comment.Linda R.
Customer did not leave a comment.KEVIN K.
Mark wasn't very helpful and didn't read the notes that were put in. He made a stressful situation even more stressful. The back of truck wasn't cleaned out (dirty).Stanley P.
You guys are doing an amazing job already just keep up with the good work. Thank you very much.anani G.
Customer did not leave a comment.Susan K.
Customer did not leave a comment.Chelsea B.
Customer did not leave a comment.Joshua R.
I was overcharged. I scheduled a pick up moving truck but was contacted by Uhaul that there wasnt one available at that location so they were upgrading me FOR FREE to a 10' moving truck and my mileage woyld be charged at the pick up truck rate. Instead I was charged for the 10' truck. I have sent three emails that were ignored by Uhaul and spoken to Customer Service. Customer Service assured me that this would be corrected. Today I received another receipt via email overcharging me again. This is ridiculous and unprofessional especially for a simple hour rental.Beth W.
All Goodrodney S.
Customer did not leave a comment.JIM J.
Easy location to pick up from. Mark, the Owner, is a fantastic guy!Christopher K.
Customer did not leave a comment.BARRY C.
Customer did not leave a comment.TIMOTHY D.
Customer did not leave a comment.TIMOTHY D.
I returned the truck and trailer after hours. My return was processed with no issues.Seth H.
Had me resweep the back out because there were 2 pennies and a saftey pin my son missed. Reminded me he could just charge me the extra fees over and over.It was a long day for my disability.Ronique W.
Customer did not leave a comment.Heitor C.
Customer did not leave a comment.Monte R.
Customer did not leave a comment.cathy B.
Customer did not leave a comment.Kris W.
Customer did not leave a comment.Amy G.
Great Guy to work with.JAMES S.
Customer did not leave a comment.Marilyn L.
The man there was rude and very slow.robert F.
Customer did not leave a comment.Greta M.
Mark was incredibly friendly, polite, and very helpful. He made picking up my U-Haul truck early in the morning an enjoyable experience.nathan G.
Customer did not leave a comment.JENNIFER C.
Ashtray was dirty. also, we wanted the location close to Valley Junction, but you didn't list it.Nancy S.
Parking was questionable and the office was closed so it's hard to respond to these.Shannon S.
Customer did not leave a comment.Gary I.
The cargo area was completely soaked when I picked it up and the odometer and the trip odometer were not even close to correct. Odometer read I went 39.6 miles which I didn't and trip odemeter read I went 20.1 miles which is accurate. I wasn't asked my estimated miles at the counter which has always been done. My google mapping of the trip estimated just over 17 miles.Michael M.
Customer did not leave a comment.CAROL S.
Customer did not leave a comment.PHOUTHALY O.
Nothing, everything was great and Mark Maxwell was very helpful and kind. I would definately rent my uhaul from this location or refer family and friends to do the same. Very professional.Roy S.
Customer did not leave a comment.MELINDA C.
I dropped off the truck and tow dolly at the location U-Haul had specified. Being a holiday it was closed, so I didn't have a chance to interact with anyone.Melinda C.
I did not use the truck and could not leave a message with the agent upon taking the keys back the following day after initial rental to cancel.KURT S.
Company took money out of my bank account without authorization. I'm still waiting for the money to be returned!Robert S.
Customer did not leave a comment.Brian R.
Excellent reception and service provided.Berilla C.