The third party movers did not show up and I was billed $185.95. The website has not been helpful. I'd like my card credited $185.95 from movinghelp.comEdward W.
Customer Reviews for Maxx Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Philip F.
The young lady at the counter was excellent and a pleasure.Heather R.
Customer did not leave a comment.Chris D.
Nothing, The staff and service is outstanding! Thank you!Mark B.
Putting a dollie in the truck, as well as a large bag of shipping pads was a nuisance for me because they got in my way and blocked the end of the truck from loading n unloading. During the application process I was specifically asked if I wanted those items and I said NO. So I was forced to deal with them being in the way, forced to pay the extra fuel costs for carrying dead weight, and forced to pay for a size of teickTim B.
Customer did not leave a comment.curtis A.
Customer did not leave a comment.John F.
Excellent Customer Service for 15 years!! Always clean nice riding vehicles. Managers go out of their way to make sure your rental is A+ !! Thank You Joe & Holly!!Jason P.
Customer did not leave a comment.Laura H.
My only problem was the costPatricia B.
N/A - everything was great.John B.
Customer did not leave a comment.DANIEL JOHN D.
Customer did not leave a comment.Karen S.
It's always been my number one place, everything always runs smoothly and no stress so easy!Tracie D.
Always great service at this locationMichael C.
The lady behind the counter was very kind and caring. And even though there was a mishap and some technical error she was awesome.Shannon C.
Customer did not leave a comment.Shauny M.
As always kind and friendly, always makes sure you feel safe and comfortable driving anything you decide to rent! 5 starts all the wayTracie D.
The girl at the counter was super friendly, and very helpful. I will be sure to use this location again! Thanks for the great service.Justin D.
Nothing all goodDon H.
Customer did not leave a comment.Gene V.
Great friendly service.JEFFREY EDWARD L.
Customer did not leave a comment.Jeffrey H.
The young lady working was excellent, she was very polite and friendly. She was very knowledgeable and made the transaction comforting and pleasant.Gordon B.
Customer did not leave a comment.Deborah O.
I give Joe & staff an above & beyond FIVE STAR with customer satisfaction. Thank you for making our move seem effortlessly! Jill Mitchell & Richard GiancolaJill M.
Customer did not leave a comment.Jeasus S.
Customer did not leave a comment.DOUGLAS MICHAEL J.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.PAMELA BLANCHE S.
Very handy and economical.Stephen H.
Customer did not leave a comment.Cecelia G.
Customer did not leave a comment.George H.
This location was awesome... unfortunately, they were not the location where the equipment was supposed to be picked up. That location has people who decided to close up at 1pm on a Wednesday afternoon. They couldn't be bothered to call and let me know that they closed up and wondered off into the sunset. If a company closes at some crazy time like that, when the rest of the world is working, they should call the customers who have reservations for that day, and let them know.Leslie C.
Faulty tire, got a flat in a poor part of town. Had to change myself. Rusted lug nuts. Van not the cleanest. Person at Max's was very nice and very helpful. Returned when they were not open. Not Happy!THOMAS THEODORE L.
I was super glad you were here for me!Patricia G.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.ANDREA LYNN A.
Customer did not leave a comment.Robert A N.
Customer did not leave a comment.Kurt H.
Customer did not leave a comment.Brandon B.
Always friendly and very helpful.Susan C.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.William M.
The mirrors and windshield were very dirty.Theodore C.
Holly was fantastic. Very professional, very clear about contract.Mark N.
Customer did not leave a comment.TIM M.
Customer did not leave a comment.Jeriann K.
Customer did not leave a comment.CANDI H.
Customer did not leave a comment.Candi H.
The van I rented was absolutely filthy and smelled like horse manure. I was not able to move my belongings and it was a complete waste of time and money. It was after hours so I couldn't even bring it back to swap. The manager was supposed to call me back and never didBrandon T.
Customer did not leave a comment.Robert M.
I showed up at 9am with the truck. Sign said â€œwe will be back at 9:30.â€ I showed up at 10:20 and still nobody there. Lights off. You guys had me drive 37 miles out of the way from my house. We passed 2 other Uhauls and I had to return to that place nobody was at? I'm calling my Credit Card company to fight for money back. Online it said I can return my truck back to Rochester and get $175 back...TREVOR M.
Customer did not leave a comment.JOE K.
It was a great experience. Truck ran well. Location was perfect for our needs. I have no suggestions for improvements.William R.
Customer did not leave a comment.Michael S.
Great purchase deal in the end. I was unaware of it, but thank you.Leonard M.
This site was the third location I was sent to, even though I had made reservations weeks ago at another location. The first location had a trailer in an accident and I was directed to another location where at the last minute I was called and told my trailer was not available.Steve M.
I have rented three U-Hauls in the last 3 years the last that I rented I had requested a furniture dolly and an appliance dolly and both times when I went to pick up the truck neither of them was there. During our recent rental we ended up not being able to move quite a few pieces of our furniture when we intended to move everything because of this. My significant other and myself both have shoulder issues so those pieces of equipment would have helped a great deal. Now turn around and rent another truck in a few days and hopefully this time we will get the equipment that we asked for so that we are finally able to have all of our belongings in our new home. I figured since this is the second time that this has happened to me I should probably say something so that you guys are aware that it seems to be a regular thing. Thank you for your time and have a great day. Please give me a call if you have any further questions... Brianne Huffman/Derek Weddle 248-895-1221Brianne H.
It went so smooth :) I did the paper work online so it was nice for me and for the guy that was at the counter. we was out of there so fast ;) The guy was so nice too. I would not go anywhere else now.Scharie W.
The uhaul online experience was terrible. Had problems logging in at pickup and was unable to get a verification code to login at drop off. Employee at storage center was very helpful.Joseph H.
A nice experienceAnn J.
I set auburn hills as my pick up location and was sent further away for a p.u Won't use online again and your call center can't handle calls efficiently Start being focused on customer service instead of social justice.Chad S.
Very prompt and friendly service !Ken K.
Customer did not leave a comment.Jill M.
Loved the contact less pick-up. It worked very well.Jessica E.
Joe, the employee who was at the desk, was very friendly, efficient and helpful!Paul S.
Great customer service thank you Maxx Storage!!Timothy A.
Great team you have there!Kevin M.
Customer did not leave a comment.John D.
Customer did not leave a comment.James K.
I can't think of a single thing to recommend. My experience with Joe andU Haul was flawless. It made my move that much more enjoyable, thank you.Scott L.
Customer did not leave a comment.BRENDA T.
Excellent serviceDavid P.
Customer did not leave a comment.Kelly W.
Best experience picking up and dropping off I have ever had and I have done this many times.scott B.
I was charged one mile extra; I took a picture of the odometer reading upon drop-off. Also, the truck stalled in the middle of the move, requiring a boost. So, while the pick-up location was clean and the rep was helpful, I'm not likely to recommend this location going forward.Helenann W.
Customer did not leave a comment.Kevin P.
Customer did not leave a comment.DEBRA JEAN S.
Overall, the uhaul app and equipment is very good. This is the second time though, that I have ordered a half dozen furniture pads and not received them. This first time was with another location. Both times I was refunded the charge but I would rather have had the pads! Again, uhaul has done a great job at a fair price, but something must be lacking in the notification system to ensure i receive the pads. ThanksKevin D.
Customer did not leave a comment.Brian G.
Have a local person whom can answer the phone.John C.
Customer did not leave a comment.KELLY JAMES B.
It would be nice to maybe send a little video on pulling a trailer before picking it up. Otherwise this location was super fantastic and I can't give them high enough scores.Leslie C.
I was charged a cleaning fee for $25.00 why? This is ridiculous, I only had it for 3 hours.....did not eat in it...it was spotless when I returned it!! Honestly, I believe this was wrong!! Please feel free to call me 248-303-3613.Michael L.
My only disappointment was that I was told the vehicle was full Upon pick-up (gas tank) however it was nearly 1/8 less than full. I was told the vehicle had to be returned full which I did upon return. I mentioned it when I checked in the vehicle (I have picture proof of the gas gage). When I brought it to the attention of the employee when I returned the vehicle and they said nothing they can do call u-haul direct. Wrong way to handle this matter - he should have validated my co cern and resolved it in the spot with a credit! I feel I should be compensated for the lack of gas in this vehicle.LESLIE ANN F.
Customer did not leave a comment.Kris D.
Not a thing...John provided me excellent serviceDONALD FRANCIS J.
Excellent service!Joseph T.
I had payed for a dolly but it wasn't in the truck and was still charged for it, I tried to send a message through the uhaul website but I received an error, not the locations fault just frustrating.Joshua T.
Everything went so well and so smooth I am hard pressed to come up with any improvement suggestions.Robert B.
Customer did not leave a comment.Theresa C.
Customer did not leave a comment.Susan C.
Customer did not leave a comment.Donald J.
Would have preferred the option of a 10 foot truck. Only a 15 foot truck was available from this location. The truck was fine, but very fuel thirsty (10 mpg) for the amount of furniture we had to carry. Otherwise a great experience. Thank you.GOY U.
Customer did not leave a comment.Ronda H.
Joe was courteous, professional and wonderful to deal with. I recommend this facility to anyone in the area.James A.
Customer did not leave a comment.Ann T.