Customer Reviews for Mazo Hardware Rental
(U-Haul Neighborhood Dealer)

254 reviews

17 W Commercial St   Mazomanie, WI 53560

(608) 795-0018

Location Hours

  • Mon-Thur: 8 am - 7 pm
  • Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(608) 795-0018

17 W Commercial St
Mazomanie, WI 53560

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 7 pm
  • Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Lockable trailer hitches would be very helpful and a great feature. I appreciated the fact that the tires on this trailer were in like-new condition.

Leonard J. 
Rating:
5.0

Renee at the pick up site is extremely helpful, making sure I have a trailer available at her location for pick up.

Joseph Y. 
Rating:
5.0

Your Website is difficult to navigated

joanne S. 
Rating:
5.0

None... The staff at Mazo Hardware were knowledgeable and very helpful!

JOSEPH W. 
Rating:
4.0

The UHaul was not ready as a 24/7 as promised so we had to wait until they opened which put us 3 hours behind schedule. However, when they opened the gentleman that helped us was very good and made the experience less frustrating.

Rich M. 
Rating:
5.0

Customer did not leave a comment.

Bradford F. 
Rating:
5.0

Customer did not leave a comment.

Carolyn A. 
Rating:
4.0

Customer did not leave a comment.

Danielle C. 
Rating:
5.0

Customer did not leave a comment.

Bill G. 
Rating:
5.0

Everything was AWESOME!

Gloria W. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
2.0

Customer service. Took a half an hour to check in and complete process with me being the only U Haul customer, not including the time to get the rental. Also, maybe don't ask "OK, you're good?", then when I say yes, "Good, it's not my problem anymore. "

Aaron N. 
Rating:
5.0

Uhaul charges way to much for weekend mileage. I was very unimpressed. I was also unimpressed with the trucks that were available

Ethan W. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

The owner Renee was great in every way, best place to do business

james N. 
Rating:
5.0

The u-haul commputer needs to be updated.

pam S. 
Rating:
3.0

They had trouble with the system finding my tow vehicle, when that was figured out it was a quick pick up. About 30 minutes

Chris N. 
Rating:
5.0

You're already doing amazing at everything thank you!

Patrick L. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
1.0

Have the piece ready to be picked up and not buried behind other equipment.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

ellen L. 
Rating:
1.0

Hello: Thank you for the receipt as well as the follow-up email.  I do want to point out an issue we encountered in regards to payment on this transaction.   When picking up this U-Haul 20' Truck.  I inquired about our AAA discount applicable for U-Haul to the clerk that was checking me out.  She just looked at me and asked what is AAA so I showed her my AAA membership card and mentioned that I should receive a discount on my U-Haul reservation.  She bluntly told me that she didn't know what AAA was and didn't have any idea of what the discount might be or further more how to apply it.  Rather than argue with her or try to train her on her job I told her to "forget it."  Furthermore when she was reviewing the contract she circled a number and told me that if we should have any troubles to call this number but not to expect her to come help us. Okay????? When I got out to the truck, I unlocked the doors, checked the cargo area and proceeded to get into the cab and drive.   I found I had to drive with the windows down in 30 degree temperature as the cab reeked of cigarettes and although I did not see a "No Smoking" sign, it was offensive to me as a non-smoker.  The main concern I have is in regards to the AAA discount that I did not receive and the lack of service on the clerks part in trying to provide us with the discount.  We have been AAA members since 2006 and even showed the clerk my AAA membership card which she simply dismissed as not a valid option. If this place of business is going to continue to work with U-Haul, they should know the applicable discounts and be trained on how to apply them.  Below is the specific discounts offered to AAA members for U-Haul rentals.  I would appreciate the applicable discount to be applied to this receipt and that this information be shared with this business and its employees.   My AAA membership is: 4382708225069010. Does Uhaul offer AAA discount?The truck rental company is AAA's exclusive truck rental partner. Members can save up to 20 percent on truck rentals with free unlimited miles on one-way rentals. AAA members also receive 12 percent off the daily rate for both one-way and local truck rentals, as well as special discounts on moving supplies.Thank you for your time and consideration into this issue.  I look forward to your response. David Loomans daloomans16@gmail.com Leonita Loomans leonita127@gmail.com

David L. 
Rating:
3.0

Personally, I think a buck a mile is a tad on the high side, but you're not going to change that anyway, so....

MIKE S. 
Rating:
1.0

I had signed up for truck share 24/7 to be able to pick up early in the morning, and was assigned to pick up at this location. As I was about to leave to pick up my truck though, the pick up instructions suddenly said that this location only can be picked up at normal hours, and I would have to wait until they opened at 8am. This made me late to move out of my apartment and overstay my lease, and I may get fined by my landlord. This is unacceptable to allow for a location to be used for truck share 24/7 when it is NOT open 24/7 for pick up.

Joshua D. 
Rating:
2.0

Get your computer system to work or properly train the people using the system.

Valerie R. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Sarah G. 
Rating:
3.0

The trailer was not properly hooked up to my truck. The trailer was not down on the ball of my hitch. When I got to Harley Davidson of Madison and they went to drive on my motorcycle the trailer popped up in the air off of the hitch and the guy's there at Harley Davidson had to redhook the trailer correctly.

melissa P. 
Rating:
3.0

Have the equipment at the location that it was reserved at. I had to go to a location 20 minutes further away and was not informed of this until an hour before my pickup time. This put me behind for the rest of the day.

John S. 
Rating:
5.0

Customer did not leave a comment.

Maxim A. 
Rating:
2.0

Poor unmarked parking without lighting or adequate signage

Richard P. 
Rating:
5.0

Customer did not leave a comment.

AARON H. 
Rating:
3.0

Had to drive 45mins out of our way to pick up truck. We tried to call to change location, sat on hold for over 30mins and we finally hung up. The truck was dirty and had trash laying in the back. The cab smelled like smoke. Not happy with this Rental at all.

Dale P. 
Rating:
5.0

Get better customer service at u-haul corporate. I won't be making another rental with u-haul ever.

Darlene D. 
Rating:
4.0

hook up was a bit hard for only one person, was parked in a grassy area so had to be spot on for hook up. Would be nice if trailers had a jack stand so a person could back under the hitch.

Mark S. 
Rating:
5.0

Trailer was old. Reflector literally fell off the back. Door was very difficult to raise and lower.

Paul W. 
Rating:
3.0

I wish I had an answer, but this whole transaction was so complicated and frustrating, at this point I guess I'd say, put right on the advertising on the sides of the vehicles that all types are not available in MOST locations. Sorry, but this whole episode still has me wishing there was more competition for you. Pretty unbelievable !

Sienna F. 
Rating:
1.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

KIM P. 
Rating:
5.0

Customer did not leave a comment.

Ronan S. 
Rating:
5.0

Customer did not leave a comment.

Kari C. 
Rating:
5.0

VERY NICE & HELPFUL??

Norman L. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Personnel were courteous, thoughtful and competent. Terrific experience!

GARY D. 
Rating:
5.0

Customer did not leave a comment.

Tammy K. 
Rating:
4.0

Customer did not leave a comment.

Grace H. 
Rating:
4.0

Did not receive any confirmation notice after original rental process. Would have liked a text 24 hours in advance acknowledging the contract and the the trailer is in stock from the rental contract. Otherwise it was a good transaction.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

I tried to do it online but your site wouldn't allow me to book it.

dennis S. 
Rating:
2.0

Only one employee really understands how to process a rental. Nobody offered to help hook up the trailer, or even show me which one it was, so i had to match the number on the paperwork to the correct trailer in the lot, back up to it unassisted, then hook it up myself, check all the connections, lights, etc...

Zach V. 
Rating:
4.0

Customer did not leave a comment.

theo D. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

Personnel was very helpful and friendly.

Joanna D. 
Rating:
5.0

These folks have been the most helpful of all the U-Haul dealerships I've dealt with and I deal with a lot of them outstanding thank you

david K. 
Rating:
5.0

The cab floor was dirty, and the cargo area was not swept.

Kevin G. 
Rating:
4.0

Customer did not leave a comment.

Victoria A. 
Rating:
3.0

Customer did not leave a comment.

Paula D. 
Rating:
2.0

Happy with the rental location. Not pleased with on line rental or customer service representative Tammy.

Timothy O. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

allen K. 
Rating:
4.0

Customer did not leave a comment.

Gal H. 
Rating:
5.0

Customer did not leave a comment.

Joni S. 
Rating:
5.0

Not charge me for mileage I did not accrue in my rental. The clerk sent a message to the appropriate individual to change the mileage to the appropriate figure when I picked up the truck. Apparently this was never taken care of. I received a bill for mileage that was not my responsibility. I am VERY UPSET. If this is not resolved and a credit given back to me, I will never use U-Haul again.

JEFF B. 
Rating:
5.0

Customer did not leave a comment.

david N. 
Rating:
5.0

Customer did not leave a comment.

Dale K. 
Rating:
5.0

They were super helpful when my original moving plans fell apart. Also, they allowed us to pick up early in the morning and keep as long as we needed for the move, along with getting the proper size truck. I appreciate the staff greatly for helping make it a smooth move!

AMANDA K. 
Rating:
5.0

Customer did not leave a comment.

Tod R. 
Rating:
4.0

Customer did not leave a comment.

Nicole W. 
Rating:
4.0

No one was at drop off location .

Richard L. 
Rating:
5.0

My reservation was not in their system! Luckily there was a 6X12 trailer there, took 30 minutes longer than it should have! Would have been very angry if my rental wasn't there!

jerry R. 
Rating:
1.0

The folks at mazo hardware don't know what they're doing. Someone needs to train them!

Kiran R. 
Rating:
5.0

Customer did not leave a comment.

Duane K. 
Rating:
5.0

Customer did not leave a comment.

ed W. 
Rating:
5.0

Our check-out guy/clerk at Mazo Hardware Hank was really nice and checked us in efficiently and got us on our way very quickly.

David J. 
Rating:
4.0

Great folks to work with and convenient to my home. Difficult to find a place to drop off the trailer two times I rented the past month.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Raymond O. 
Rating:
3.0

train employees

Rocky N. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Casey S. 
Rating:
5.0

Location staff were extremely friendly and helpful.

Sarah M. 
Rating:
4.0

Customer did not leave a comment.

Craig G. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

super nice staff, knowledgable and flat out, good people & great truck

Ross P. 
Rating:
5.0

Very helpful personal at Mazo Hardware. Will use this location again, & definitely recommend to my neighbors

SHERRY L. 
Rating:
4.0

Mazo hardware (in mazomanie Wisconsin) was courteous helping me and my husband rent the proper size truck, pricing information etc for our gradual move to Baraboo, Wi. We will renting another truck later this week ( most likely), and maybe at the end of the month too, from the same haul location.

SHERRY L. 
Rating:
5.0

They were closed at drop off but we have been there and used them before with uhaul. It is a great place.

John K. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Lori K. 
Rating:
5.0

This is not the fault of either location, but it's very frustrating to receive a text message from UHaul with a location in Mazo when I reserved a drop off location in Prarie du Sac. I had to back track and go out of my way to drop it off here; instead of being able to drop it off in town. Once again, no fault of the location but very frustrating and something UHaul should try to improve on

Cody J. 
Rating:
4.0

Customer did not leave a comment.

Dave D. 
Rating:
3.0

None of the running lights worked on the trailer. I think the brakes were dragging. I used twice as much fuel as I normally do. This is the first time I've rented from uhaul that I had to hook up and unhook the trailer.

Robert S. 
Rating:
5.0

It worked out

mike L. 
Rating:
3.0

Truck was not swept prior to my rental. No employee did the damage walkthrough with me so I did it by myself. I also felt like the insurance was forced on me.

josh T. 
Rating:
5.0

Our service was wonderful! Very helpful to make sure we had a safe trip.

roxy J. 
Rating:
5.0

Great service. Super convenient location in a small town!

Jillian B. 
Rating:
4.0

Customer did not leave a comment.

Sarah R. 
No reviews have been submitted for this location.

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