Customer Reviews for MC Cabs
(U-Haul Neighborhood Dealer)

Rating:

1.0

On arrival at 8:00am it was a location that was owned by KC Cab Company. The doors showed closed. An extremely rude man opened the door, said no one was there and shut the door in our face. Then he came back out and had to call the owner Jeff. I talked to Jeff who advised the employee called into work but the man could hook it up. The man said he was just a cab driver but could hook it up. The cab driver refused to assist even putting in the hitch. I had to put in the hitch, secure the pin . He then attached the trailer and secured the chains and the cable to test the lights. The cab driver was very rude and extremely unhelpful in all areas, lacking customer service or any empathy for the situation. I was concerned about the hookup so then called the Pekin, Illinois location where I was originally supposed to pick up the trailer. I had to drive an additional 30 minutes to get to this location so I could have an actual U-haul employee check for a secure and safe hookup. The Pekin worker was very kind and helpful. The worker noticed the chains were too loose and also the pin had not been pushed in properly. I didn't know how to push the pin correctly and the cab driver at the East Peoria location was clearly not qualified to check the chains or pin for a proper install. Another concern was the fact that I was hauling a u-haul for the first time and going 900+ miles from Illinois to Oklahoma for an entire household move which was already a stressful situation. I will never recommend the East Peoria location to anyone. As far as improving for the next customer I would highly recommend training the cab employees who could potentially be hooking up trailers in customer service and immediately offering the option to call the owner of MC Cabs versus waiting until the customer refused to leave. I would also recommend the employees be advised to express knowledge and concern for the situation. Based on the above information, treatment and mental anguish of an already stressful situation, I am respectfully requesting a full refund .

Rating:

3.0

I’ve rented from here several times. I always got nothing but good service.

Rating:

3.0

Agent very unprofessional.

Rating:

5.0

Great customer service

Rating:

3.0

Kinda creepy office. (Empty Restaurant)

Rating:

4.0

Only complaint I have, Seat has 1 setting. I was not able to move seat up to reach foot petal. so i had to move my butt up to reach petal other than this issue I was happy

Rating:

3.0

Offer a military discount

Rating:

5.0

Easy process overall. I would just consider a no smoking preference in vehicles. Would rent from this location again though!

Rating:

2.0

truck was filthy, I had to go right get windshield washed before I could drive it anywhere. i ordered an appliance dolly that they told me I had to go pick up from a different location. the truck also leaked water on stuff during move as it rained during my move.

Rating:

1.0

Very disorganized; we had to correct several errors during the transaction, we were unable to add another driver to our policy (who came in person with a driver’s license) because they didn’t know how to do it, overall very poor customer service experience.

Rating:

2.0

"parking lot" was cramped and washed out. Building seemed abandoned and dirty.

Rating:

4.0

All good except the guy didn’t understand that I wanted a receipt or email before I left the premises So he gave me the email

Rating:

5.0

Very friendly polite

Rating:

3.0

I entered the wrong mileage in the app and couldn't cancel my reservation once I'd checked on on the app. I was charged a mile even though I never touched the truck because I was charged too much money I was afraid to use it. I wasn't my rental fee and 1mile milage charge back.

Rating:

5.0

Curt was extremely helpful.

Rating:

2.0

Trailer was very old. Interior was reasonably clean. Exterior was very dirty with bird poop on the roof, fenders, and rear loading lip. There was dried cement one one side of the exterior. I chose to wash the exterior with a garden hose before use. There was also loose hardware inside the trailer - a lifting handle, door roller, and bolt. Shamefully poor equipment for the very high rental price

Rating:

5.0

You did a great job

Rating:

5.0

Thanks

Rating:

1.0

The guy I picked the uhaul up from was terrible the location was filthy and reeked of cigarettes

Rating:

3.0

The truck had no fuel when I picked it up. The check engine light came on 20 minutes after I left. Roadside service said its OK just drive it. It got around 7 mpg and no power the whole trip.

Rating:

2.0

Facility is dirty. Employees were not friendly and service is slow.

Rating:

2.0

Building area very dirty and unorganized. Contact individual was wearing dirty clothes and unshaven. He was also a little scared and made me feel uncomfortable.

Rating:

3.0

Staff was not very friendly. Did their job fine, but they didn't seem like they wanted to be there serving customers.

Rating:

1.0

Pickup place in East Peoria was super sketchy. Customer service guy was sleeping in a recliner behind a shady looking computer setup on top of a dirty folding table. Location was dark and dirty

Rating:

3.0

I booked at a location with a guaranteed reservation and then I showed up and there was no one there. The door was locked and I sat in the parking lot changed my reservation even though my first reservation was guaranteed. Then the second location told me I was good to go with my dolly and I go to take the requested pics from U-Haul and the tire straps were not secured and laying on the ground so I had to secure them to the trailer before I left before I was the responsible person for damaging them. Luckily I have enough knowledge of how straps work to catch that. The whole process with the U-Haul company was unfortunate considering I had to go to multiple locations when the first was closed and then the second location tried to set me up for damage to the trailer after I was told I was good to go. I would like my $50 back for the “guaranteed reservation or we will give tou $50 back”

Rating:

3.0

Price was good, trailer was good, staff were nice. The overall building was poorly maintained and looked like it was about to be torn down.

Rating:

3.0

Make sure cargo area has been swept. We had to sweep it out ourselves before loading our items.

Rating:

5.0

I had a great experience.

Rating:

1.0

Every time I use UHaul, there is some kind of drama.This time the truck I needed was not available in the town where I live so I had to drive out of my way to pick up the truck I needed. I was ok with that. Then I was called by the Regional Manager and asked to return the truck back to the same location, even though I had scheduled an out-of-town move. This meant that after an entire day of moving over an hour away, I had to find a way to get the truck back to the pickup location. I was able to get that accomplished and was hoping for some kind of compensation from U-Haul for doing this "favor," but instead, I was charged $40 for fuel and charged full price for everything. I will hire a pack of camels before I ever rent from U-Haul again.

Rating:

1.0

Terrible service. Supposed to be open at 8am on Monday but nobody there. Finally about 8:20 a person shows up who was a cab driver for MC Cabs but he said he has nothing to do with Uhaul. Contacted Uhaul district manager. Finally owner of Curtis Transportation shows up and he's totally worthless. He doesn't know who was supposed to be working or why they weren't there.

Rating:

2.0

The help to address losing the car into the Dollie was incredibly laxed and I had to seek help outside of the U-Haul employee. The cab was filthy and needed to be cleaned at time of pick up, the motor was extremely loud and I received a call from the drop off location stating that the Cadillac converter was missing when they asked me if there was a loudness the entirety of my use of the vehicle. I reported yes.

Rating:

1.0

My reservation was made over the phone with a U-Haul representative because I was unable to make a booking on the U-Haul website. I tried multiple times several days in a row to book online. Eventually called and made my booking. I booked a 4:30 pm pick up for a date in the future. Was emailed a confirmation of my 4:30 pm reservation time. Arrived to pick up the moving truck later than expected and the doors were locked, phone number to call went to voicemail. Received a text message from U-Haul at 5:48 pm confirming my 6 pm rental time. Had to use a lock box to get the keys but that was not communicated ahead of time in email, text or phone call. Was very frustrating as other people were waiting for us to arrive with the moving truck.

Rating:

4.0

Very Friendly!