Customer Reviews for Mckim Mowing And Tree Removal
(U-Haul Neighborhood Dealer)

Rating:

1.0

The pad code wasn’t clear at this self-serve, so I tried calling the location number and the U-Haul support line. The location number went straight to voicemail on a weekday, so I had to talk to a U-Haul representative. The key for my assigned vehicle was not in the designated lock box. Customer support had to give me the pad codes for four of the five lock boxes on site to get the correct keys. The representative even asked me to move the keys around between the lock boxes so they would match what appeared in the U-haul database. Also, this location at McKim Mowing And Tree Removal charged me double ($110+) what Beemer's Muffler Center LLC charged for a vehicle of similar size ($30-$50).

Rating:

3.0

My truck wasn’t available. I was able to get a hold of the owner and we were able to get it worked out with a different truck, but it was a half hour after I wanted to get started with my truck.

Rating:

2.0

Had to empty tralier of bags of leaves before I could pick it up Wiring didn’t work had to drive 300 miles no lights renter said I didn’t need them during the day No paper work and added 25 dollars without asking me if I wanted it Have reported this said a manager would get ahold of me but no reply

Rating:

5.0

Design the app so that you don't have to be at the exact location to return the vehicle if you have a second driver. Allow people to return the vehicle through other means if necessary if they are out of state but the other person is there dropping the vehicle off. And if the vehicle is dropped off prior to the end of the contract don't charge the full amount charge the correct amount.

Rating:

2.0

Absolutely no human interaction. Just a drop-off site, prefer interaction with rep.

Rating:

3.0

This was the second location. The first location I reserved a van but when I arrived they stated they couldn’t retrieve the keys from the drop box. Three phone calls later we found the van to rent. Put the exact amount of fuel in the van to match the pickup level and still got charged for 2 gallons.

Rating:

3.0

I did not interact with anyone since it was an after hours drop off

Rating:

3.0

The system was down causing concern and confusion, we called the local business number, was able to get a reply via txting, we called 1 800 uhaul number talked with friendly, helpful people, meanwhile a person arrived at the rental location, long story short the keys were in uhaul drop box not in the combination box, recomend someone to respond to customer needs if a rental is scheduled

Rating:

4.0

I had a hard time getting in contact with the local representative and figuring out what the code was the access the keys

Rating:

4.0

Trailer was dropped off after hours. Had to call since I was at a different location when Grandson dropped it off. So couldn't complete on line drop off. But called next day and was taking care of.

Rating:

3.0

Truck has poor brakes. Headlights and high beams do not emit the proper light and we were also given truck with no braking tail lights. We drove over 3 hours in dark before being made aware which was a safety issue. Our location was not correct and this was 3rd pick up site. We had to call this office and they then had to come do the rental. Please do better

Rating:

5.0

Great experience… I will rent again!

Rating:

5.0

Fix the trucks so I can’t see daylight through the roof and it ruins people’s things.

Rating:

2.0

Nobody was at the location. You have to call someone to come meet you there or just do the online return.

Rating:

5.0

It was great to be able to bring the van within four or five miles of where we were going to be living