Inside wasn't clean but otherwise Jason was very friendly.
Una M
Customer Reviews for McNamara Towing & Transport
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Made it all very easy
Carla BThe staff were hostile and unapproachable to other customers and the tow truck drivers. Apparently it’s a real burden to speak to someone when I tried to return the truck the woman completely ignored me and shut the gate then they called and asked where the keys were after I messaged them and told them where they were. Finally they charged me more for whatever BS fees then the actual rental I cleaned it out completely even took trash over there that was there before I got it put it perfectly in its spot with the keys attempted to speak to them and ignore me and when I called them about it they hung up on me. MacNamara U-Haul
Tim BI love this location they are amazing and literally the best to work with.
Brittnie HI had to make time changes and they worked with me to get a truck that would work.
Marjorie RLocation provided the wrong key in the beginning, resulting in losing an hour of time for myself and my friends/family helping. The dispatcher was excellent and put extra effort into getting the key with the available resources on a Saturday morning. The person in the office did not seem to care my time was wasted due to their mistake.
hannah sWas set to pick up my uhaul at 9am on a Saturday but was never told to check in early so I could get it before they opened at 10am from the lockbox. Left and came back at 10am, but the person manning the uhaul business didn’t arrive until 10:15am, by this time there were already 5 other people in line. This person seemed frantic and I believe didn’t know they were supposed to show up that day for work, so I don’t know details of what’s going on for them personally but I do know it was irritating for myself and others. Once they came and we’re able to assist, things seemed to run smoothly but the lack of communication was frustrating.
Abigail WThe recommendation is for a drop off location only. They appear to have no supplies and zero inventory of equipment to rent.
T JEverything with the rental was very easy and convenient. Great customer service
Tony HNothing. The person in charge was cordial, efficient and kind.
Giuseppe AAnother location that is very busy.
Bruce RI cannot think of anything they can improve. We had only 5 min long interaction with the vendor (Jason).
Ghana PFriendly, fast and courteous. No hassles at all. Thank you!
Joseph KVery efficient drop off.
Erin MGreat customer service and truck ran great and was very clean
Steven ZSite was fine - easy to find and well lit. Did an unattended drop-off after hours on July 4.
Ben Znothing
Matthew HService rep half hour late. Little fuel in van. Pet hair everywhere. Damage not marked. On return clerk didn't give a xxxx
Tom JProfessional and Courteous. Equipment excellent condition.
DAVE WNothing, very easy hand off and drop off.
Ryan TI've rented here twice and the requested equipment (dollies) are not loaded or unavailable.
TALLIS LThe location opened 15 minutes late on both my pick up and drop off date. On pick up date, after being 15 minutes late to open for business, the customer service rep completed my transaction and stated he would meet me at the vehicle. After 10 minutes waiting I went back inside where he had decided to attend to the next customer before finalizing my rental so I could depart. Business was late to open on consecutive days, unhelpful customer service and seemed to careless about my time. Will not rent from uhaul or this establishment again or recommend their service.
Jacob VThe McNamara team always deliver.
Andrew TThe staff did there job. My move date changed after getting the truck. So I was out of $70. I rent all of the time and this has never happen. No fault to staff. But I'm not happy
Fred MLet them know ahead of time that they need to complete online check in after hours.
Kimberly STrailer door malfunctioned. Had to finish trip with the door open.
Douglas HEasy process, very friendly and competent staff.
Ruth WWe had to go to two different locations because one wasn't scheduled properly (mistake made on your end) and the other location gave our van away a few minutes before we got there even though we got there early. Returning the equipment was very difficult as well. Very unprofessional and frustrating experience. We will not be using you again
Nick LI was told when I called in that someone would be out to help me unhook and no one ever came out. I handled it. The expectation was set by UHaul and was not met by drop off location.
Jay SThis was the easiest uhaul experience I’ve ever had!
Barry LGreat experience
John KNot a thing. Everything went smoothly from reservation to pick up and dropping off truck, thank you!
Mary WThe gas tank was just under half full and I returned the truck at the same line, yet was charged for 6 gallons of gas!
Melissa MVery helpful staff.
Thomas FYour technology for uploading driver's license was challenging and time consuming to use. It was not seamless.
gretchen cYour representative was excellent. Really provided a much appreciated experience
Karen KThe inside of the cab was a bit dirty with sticky soda residue in one of the door armrests. There were cigarette ashes in the cab, but other than those 2 items it was as expected.
Brad SLong wait despite set pick up time. Understaffed.
Jeffrey WThey charged me incorrectly for my return time so I had to spend hours on the phone with customer support
Kendall SFriendly, clean and efficient.
Elizabeth DThe whole experience was easy peasy! Ty 😊
Ann MStore needs to open on time. Vehicles should be fully service and cleaned. Truck was on dead empty when I picked up truck. They gave me a gas discount but when I return truck they took discount away. If it was the customer uhaul would have charge huge gas service on the customer. My gas discount should have stayed since I had to service the vehicle.
Gary RU-Haul app did not work but Britney from McNamara took care of us. She is great.
Sheila DYou can improve the U-Haul app it doesn’t work AT ALL You have to constantly log in and out, keep putting in the same information
Monica AThey said the fuel gauge was between .5 and .75 but it was closer to .5. When I returned at that level, they thought I was missing a few gallons and charged me for it. I didn't have time to challenge them since I was in a hurry
Esteban C