Customer Reviews for McNamara Towing & Transport
(U-Haul Neighborhood Dealer)

228 reviews

12204 Old Big Bend Rd   Kirkwood, MO 63122

(314) 596-9423

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat-Sun: 10 am - 3 pm
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed

Services at this Location:

Contact Us

(314) 596-9423

12204 Old Big Bend Rd
Kirkwood, MO 63122

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat-Sun: 10 am - 3 pm
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Andrea A. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

PAMELA C. 
Rating:
4.0

I ordered a large van and the van was not here at the scheduled pickup so I had to take a 15fter. That was not a fun experience as it was larger than i needed and more awkward and not convenient from a driving standpoint or parking standpoint. I reserved on oct 28th and I picked up on 11/14. That should have been plenty of time to make available what I reserved. ROB

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Don H. 
Rating:
5.0

Wonderful people e to deal with and very clean and highly recommend them.

JAMES W. 
Rating:
5.0

Keep doing what you do. My U Haul customer experience has always been positive even when dealing with complications.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
1.0

I will never rent from u again. Very dissatisfied with everything. Over-charges for gas and mileage. Then another separate bill from U-Haul and the lady in the phone claims you are not held responsible for an extra charge from the U HAUL SYSTEM? Are you kidding me? The owner best call me ASAP at 314-374-5329 to discuss. Alvin Griesedieck

ALVIN G. 
Rating:
5.0

Customer did not leave a comment.

Gerald K. 
Rating:
3.0

Customer did not leave a comment.

Austin W. 
Rating:
4.0

Customer did not leave a comment.

LAURA M. 
Rating:
1.0

Make sure the turn signals match the vehicles signals. Also the right side light was out I relied on the employee/owner to make sure the lights worked correctly, what a mistake After an hour of driving and being pulled over by a state trooper for improper signals, I realized something was wrong I contacted the location I picked up tow dolly from and the gentleman said he'd reach out to his brother for a solution and I never heard anything back. So 13 hours of worry towing a vehicle home that had opposite turn signals from my truck Not a great experience Very dissatisfied with the lack of concern to make this situation right before traveling across country

James S. 
Rating:
5.0

Jason was very pleasant and helpful

Scott D. 
Rating:
5.0

Staff was friendly and helpful. They made the transition seemless.

TAMARA K. 
Rating:
5.0

Customer did not leave a comment.

ERIC F. 
Rating:
3.0

When I returned my truck I was charged for NOTHINg!!!! Now I'm wasting time getting a refund for nothing!!!! Terrible

Thomas D. 
Rating:
1.0

You charged for a dolly that wasn't available. The keys weren't in the box. Terrible service.

David H. 
Rating:
1.0

This location is not a U-Haul rental facility. My reservation started before the facility opened. However, when I accessed the lockbox to get the keys to the truck, they keys weren't there!!!

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
1.0

I was supposed to have a different vechile for 4 days and was given a much priceyer one for 2 so did not accomplish anything that paid to use it for..horrible experience I will not be back and I will be reporting to the bbb

rachel T. 
Rating:
5.0

The young ladies behind the desk were so friendly & accommodating. Great job Uhaul & McNamara towing!

LAUREN K. 
Rating:
5.0

Track pulled to the left and caused fatigue in hands and arm. For 1100 miles, this was not ideal. Why is Cruise Control not included for the truck Why is Sirius not included for the truck.

tracy F. 
Rating:
5.0

easy to rent, easy to return.

Jody B. 
Rating:
5.0

Customer did not leave a comment.

galen B. 
Rating:
3.0

Shop hours on uhaul website were incorrect, which forced me to take the trailer to my office the day after I used it & rearrange my work schedule to return the trailer in time. I had selected this shop because of the advertised hours & would have selected another shop had the hours on the website been correct.

David D. 
Rating:
4.0

Staff was courteous but trailer was not in good working order. They gave me the roadside assistance number. I hung up after waiting over 1 hour. The trailer was tugging really bad. It was an intermittent tug suggesting the trailer brakes were intermittently engaging. Even going down hill in the Smokey mountains, if I let off the gas I would quickly start to decelerate. I burned thru a ton of gas. On the return trip it finally started to normalize. I've rented the 6x12 trailer from Uhaul before so I know what it feels like to tow a full trailer of this size. This recent experience was nothing like the previous ones.

MICHAEL F. 
Rating:
4.0

Discussed leaving drop off location open, but a location was assigned requiring me to drive 25 miles to drop off the trailer

ALYWIN K. 
Rating:
5.0

Customer did not leave a comment.

brent B. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
2.0

I entered into a contract with the Uhaul store on Manchester Road in Ballwin MO. On the day I was to pickup the trailer, I was told by the Ballwin store staff that my trailer had to be picked up at the Kirkwood store, IN SPITE OF HAVING SEVERAL 5X8 TRAILERS IN INVENTORY AT THAT LOCATION. I was told those trailers weren't available for 1 way rentals. None of which made sense to me along with the fact that NO ONE COMMUNICATED WITH ME IN ADVANCE about the change in the pickup location. Simply ridiculous. The staff at Ballwin gets the customer NO SERVICE award, for sure.

CHARLES M. 
Rating:
2.0

If anything goes wrong, they will misrepresent for gain. Dishonest.

Katelynn F. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE R. 
Rating:
4.0

More signage around where to park the U-Haul.

David V. 
Rating:
5.0

McNamara's is FANTASTIC! Great people, great rentals & great service. We've used them over 10 times during our move!

lisa Z. 
Rating:
1.0

I rented a trailer for one day. I dropped the trailer in the agreed upon spot on the same day. Their driver claimed the trailer was not dropped until the next day, double charging me. When I called the business to explain this was not right and I took pictures of when and where I dropped it, I was blown off and told to call customer service.

Adam P. 
Rating:
5.0

Customer did not leave a comment.

bradley W. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

I had a truck and trailer. they were already hooked up when I arrived. They offered to unhook them if I wanted to take them separately. The process was seamless. The personnel were very friendly.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

JENNA R. 
Rating:
5.0

Customer did not leave a comment.

Stephen E. 
Rating:
5.0

Seamless pickup and drop off

MICHAEL M. 
Rating:
5.0

Everyone was great

David C. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Great customer service

ABI C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
1.0

I feel like I was charged an extra day because i turned the trailer in at 3:30 but the locations was already closed. It say in the contract that there is a 20 charge after closing but who closes at 3:00 on Saturday. On a positive the equipment was in very good shape and the hook up was good. I would change to excellent if you refunded the late charge. Thanks richard doerr 314-540-8474

richard D. 
Rating:
5.0

Great staff

Corey W. 
Rating:
3.0

The rental I had reserved was for a 20 ft truck I was only able to get a 10 ft truck from you causing 3x the trips

JOE M. 
Rating:
4.0

Customer did not leave a comment.

CALVIN H. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

anna R. 
Rating:
4.0

Several running lights were not working

Randy S. 
Rating:
5.0

Customer did not leave a comment.

CHAD P. 
Rating:
4.0

Customer did not leave a comment.

Evan B. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

The ride share was a disaster . Could to get the account to work. Luckily a employee was still there and took care of me .

christopher M. 
Rating:
4.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL S. 
Rating:
5.0

Completely efficient, clean, safe and inviting facility. Brittany went above and beyond to help. Process to return was quick and easy. All staff was very friendly.

DUSTIN Y. 
Rating:
5.0

The people that waited on me were very friendly, professional, and answered any & all questions in a manner that I could understand their explanations.

BARBARA M. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

If clean and is all you strive for then you do fine. If OVERPRICED is a concern well I think you are on one way rentals

Michael S. 
Rating:
5.0

Customer did not leave a comment.

ELENA Z. 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT Y. 
Rating:
4.0

Customer did not leave a comment.

Rodney N. 
Rating:
5.0

Customer did not leave a comment.

Cheryl P. 
Rating:
5.0

Great staff! They were all so polite and wonderful!

REBECCA F. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

ERIC F. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Good clean truck for local short haul. Small business owners surviving the pandemic. Thankful for them.

Timothy G. 
Rating:
5.0

Great experience. Truck ready; staff clear on roles and touch less experience. Very fast and helpful.

PATRICE S. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

It was great and helpful thank you!

ANDREW C. 
Rating:
5.0

Very accomidating for a sunday. Close to home and very friendly

Lori E. 
Rating:
4.0

Quick and easy dropoff.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
4.0

Customer did not leave a comment.

Matthew E. 
Rating:
5.0

Customer did not leave a comment.

Bob H. 
Rating:
5.0

Jason was very helpful and patient. Very much appreciate his help.

LYNN T. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

SUSAN M. 
Rating:
4.0

Customer did not leave a comment.

kyle W. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Friendly staff made picking up the trailer a breeze.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Tina J. 
Rating:
3.0

It was completely a touchless process to rent the truck. Everything was completed through the UHAUL phone app. The truck itself was fine.. it had some outside damage, but nothing serious.

carol D. 
Rating:
5.0

Customer did not leave a comment.

PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

Peggy D. 
Rating:
5.0

This is a great location, used it many times, with honest operators; unlike certain U-Haul locations, in Crestwood!!! Highly recommend; keep up the good work guys!

Julian L. 
Rating:
5.0

Always a fast and flawless experience renting from this location.

GARY T. 
Rating:
5.0

Keep doing what you are doing ! Great experience, will rent from them again!!!!!!

joe R. 
Rating:
5.0

Customer did not leave a comment.

Aaron W. 
Rating:
5.0

Excellent same day service!

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
No reviews have been submitted for this location.

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