Customer Reviews for McSupremz
(U-Haul Neighborhood Dealer)

295 reviews

7923 Coronet Rd Unit 230   Edmonton, AB T6E4N7

(780) 440-4472

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(780) 440-4472

7923 Coronet Rd Unit 230
Edmonton, AB T6E4N7

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 6 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Patient and knowledgeable team. When I need a truck, I'll use them again,

Mark S. 
Rating:
5.0

Went the extra mile to meet our requirements. Very customer focused.

Amanda K. 
Rating:
5.0

Nice experience. Will use them again

Nathan J. 
Rating:
5.0

A lot of passion for their work. Enjoyed working with the team. Good luck.

Siraj A. 
Rating:
5.0

Equipment condition was good. People were nice at this location.

Shaan L. 
Rating:
5.0

Experience was great. Ample car parking space and it was free.

Sunit B. 
Rating:
5.0

They seem to have a good grasp of what we required. Happy customer.

Wendy B. 
Rating:
5.0

Not a single time wasted at this location. Very prompt and friendly team.

Tanis M. 
Rating:
5.0

Customer did not leave a comment.

Samantha E. 
Rating:
5.0

Got help when needed. Thank you.

Nicholas B. 
Rating:
5.0

No issues with my transaction. Easy check in and check out.

Chinya D. 
Rating:
5.0

Very pleasant experience

Sebastian P. 
Rating:
5.0

Customer did not leave a comment.

Shirley C. 
Rating:
5.0

I enjoyed working with the people at this location. Easy to deal with.

Deborah J. 
Rating:
5.0

Great experience. Friendly team. Will use again

Anastasia R. 
Rating:
5.0

Customer did not leave a comment.

Andrea R. 
Rating:
2.0

Was very troublesome. No proper communication maintained, I had to call regional head office to get hold of this place owner. Very bad experience at this location.

Aziz M. 
Rating:
3.0

The air conditioning and heater fan did not work. Steering very loose. The fees were more than doubled than expected. Still trying to find a breakdown of fees as 280.00 for a 2 day rental is pretty high

Shirley H. 
Rating:
5.0

The vehicle was in good shape when i got it but it stunk of cigarette smoke. There was no where i could mention this when i took the vehicle or returned it. There needs to be a place i can add comments when returning the vehicle so i can mention things like this

Ryan S. 
Rating:
4.0

We picked the vehicle with 1/4 tank full of gas, we return it with almost 3/4 full of gas after spending $100 Dollars on gas. But we were only given credit of $15. Not happy with that.

George D. 
Rating:
1.0

Have onsite staff or a working phone for that location. Make sure the app and the website are working. Fix the 1 800 number so when the correct numbers are pressed for assistance it doesn't go to dead air or simply hang up. Have staff that do not hang up on your customers. Be sure the vehicle/equipment really is clean after last use.

Sam D. 
Rating:
3.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

The gentleman at the location was great. The truck itself had the warning buzzer for the parking brake beeping the full time.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Tristin W. 
Rating:
5.0

Service was amazing. No issues.

Angela C. 
Rating:
5.0

The people at this location were professionals answering all the questions asked.

IRYNA P. 
Rating:
5.0

Customer service was great at this location.

Brenda M. 
Rating:
5.0

Helpful team. Equipment was also in great shape. Thanks.

Brent J. 
Rating:
5.0

Good service.

Levi B. 
Rating:
5.0

Customer did not leave a comment.

Bonnie H. 
Rating:
5.0

Good customer service. I like this location.

Michael R. 
Rating:
5.0

Central location with professional team. We had a great experience.

Omar R. 
Rating:
5.0

Customer did not leave a comment.

Thuc N. 
Rating:
5.0

Smooth pick up and drop off process. No issues.

Kandra W. 
Rating:
5.0

Nice team with great experience.

Alicia S. 
Rating:
5.0

Great service.

Sean V. 
Rating:
5.0

Friendly and easy to deal with. We got lots of assistance at this location.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Tanner A. 
Rating:
5.0

Fastest processing time for checking in. Will use again.

Francis P. 
Rating:
5.0

Lots of free parking at this location. Nice team.

David S. 
Rating:
5.0

We treated nicely at this location. They understood our requirements. Easy to transact with.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

marta B. 
Rating:
5.0

Experienced team at this location. No time wasting. Easy check in and easy return.

Kai L. 
Rating:
5.0

Good customer service. They had all we were looking for.

Amanda B. 
Rating:
5.0

Well organized. Everything went super smooth.

Justine O. 
Rating:
5.0

Great location. Very good customer service. Will use again

Mohamed B. 
Rating:
2.0

The truck I picked up was not clean. There were cigarette butts on the floor and it smelled bad on the inside. The interior of the truck was damaged as well. Also after I returned the truck using the instructions I was given I received multiple calls looking for the keys that I out in the lock box like I was told to do. I don't know if they even checked for them.

Devon O. 
Rating:
5.0

Customer did not leave a comment.

Ronan G. 
Rating:
5.0

Easy clear phone instructions! Was called soon after making online reservation-was great to actually speak to a living person. Step by step phone instructions is effective. Who knew? Appreciated that 110% I forgot to take a photo of the mileage after we rented the van-the exit phone call to explain my oversite -especially in this heat wave-was really appreciated and so professional. Made renting a van on an extremely hot day easy! Thank you!

Teresa W. 
Rating:
1.0

Nobody there, instruction totally incorrect. Box for truck key had to search for & found on street not on west side of building. Total across the parking lot. 15 min of search time to find it.

Gerald B. 
Rating:
4.0

The truck I rented was the least clean UHaul rental I have had. I was actually rather surprised and documented it on mobile pickup (although hard as only one photo allowed). I returned it in same condition as not my responsibility to clean someone else mess.

Deanne L. 
Rating:
4.0

Well organized. The operator had an issue he needed to handle at the time off my pick up. Everything was smoothly transfer to another office location, the walk through was done by phone and the keys were in the lock box. You'd never know there was anything wrong in the background.

Duane G. 
Rating:
5.0

It was a self service location. Not everyone likes self service. However, if you like self service like me, it's a great place to be. Do your own thing and you are good to go. Thank you.

Sulaiman O. 
Rating:
5.0

I was texted some links and asked to send a photo of the dash when returning the vehicle. I tried twice, but the photos could not be sent to the 5 digit number provided. My texts went through, but the photos did not. In future, please provide either a phone number or e-mail address to which the photo can be sent. Thanks.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Jimmy V. 
Rating:
5.0

Service was great. Thanks.

Kristoffer N. 
Rating:
5.0

Customer did not leave a comment.

Jurij B. 
Rating:
5.0

Good customer service. Can't imagine using any other location. I will return for all my future Truck rentals

Timothy M. 
Rating:
5.0

The team love the job and are not just there to rip me off. They were very transparent and communicated clearly. I love this location.

Hernan P. 
Rating:
5.0

Far too kind. Will use again.

Rodney S. 
Rating:
5.0

Smooth check in and check out

Laxin L. 
Rating:
5.0

Customer service was great.

Guy H. 
Rating:
5.0

Customer did not leave a comment.

Parker B. 
Rating:
5.0

Great service. Exceeded expectations.

Anthony B. 
Rating:
5.0

Easy check in and check out.

Brendan R. 
Rating:
5.0

Customer did not leave a comment.

Jesse D. 
Rating:
5.0

Very high quality when it comes to assisting a customer. Will use again.

Josiah T. 
Rating:
5.0

Customer did not leave a comment.

Chanel V. 
Rating:
5.0

Communication was great. No issues with our rentals.

Evan V. 
Rating:
5.0

Customer did not leave a comment.

Diane S. 
Rating:
5.0

Nice experience renting from this place

Lee R. 
Rating:
5.0

Customer did not leave a comment.

Marine S. 
Rating:
5.0

Good feeling anytime I walk into this location. Keep it up.

justin B. 
Rating:
5.0

They just make everything look so easy without stress.

Chris M. 
Rating:
5.0

Always great to work with the team at this location. Very transparent and easy to deal with.

Matthew K. 
Rating:
5.0

Left my car at their parking lot for free. I also got everything I needed. Helpful team.

Bradley R. 
Rating:
5.0

Easy to transact. No difficulties checking in.

Joseph W. 
Rating:
5.0

Friendly team and very accommodating.

Lachlin J. 
Rating:
5.0

Customer did not leave a comment.

Amber A. 
Rating:
5.0

Easy to deal with. No hassle at this location.

Allison K. 
Rating:
5.0

Customer did not leave a comment.

Clayton M. 
Rating:
5.0

Convenient location with free parking. Very friendly staff.

Corey F. 
Rating:
5.0

Will always use this location. Knowledgeable about Truck Rentals.

Kieran D. 
Rating:
5.0

Very customer focused team at this location

Carlos P. 
Rating:
5.0

Phoned up to rent a Truck and got the best treatment ever. Customer service was world class. The team was very professional and helpful. Will surely use them again. Thank you.

Angela C. 
Rating:
5.0

Nothing, amazing service. Thank you so much!

La-Shaune T. 
Rating:
5.0

The young fellow was very kind and very helpful when I was having a stressful day, once again thank you

Alex N. 
Rating:
3.0

I used the virtual check in for this rental. When going over the initial inspection, I stated that the vehicle was clean. This was before I actually looked in the storage area, which was not clean. Someone had muddy footprints that did not get cleaned up. When I went to return the vehicle, I stated that the vehicle was not clean enough for the next rental and I saw that I would be charged $25. I called the Uhaul hotline to discuss this when I was returning the vehicle and I waited on hold for 20 minutes. i finally gave up on holding and instead decided to just pay the fee even tough I don't think I should have been charged because the vehicle was not actually clean when I got it.

Michael H. 
Rating:
5.0

Jay is polite and professional—awesome service!

Tyson G. 
Rating:
4.0

Answer the phone.

Telsa M. 
Rating:
5.0

Would be nice to have some sort of bigger sign out front letting customers know that they are in the right place and the office is on the second floor of the building at the end of the hall. It's a very small location and can be hard to find. Other than that, Jay was a really nice guy and a pleasure to deal with. He was quick with the truck pickup and he even answered my phone call on a Sunday afternoon when I had a question for him. Very impressed with that. Super helpful guy. Overall, it was a good experience.

Luke M. 
Rating:
5.0

Your rep was fantastic. He needs a raise.

Stanley S. 
Rating:
5.0

Great service. No time wasted in checking in and returning equipment.

Mila P. 
Rating:
5.0

Customer service was good. Will use them again.

Nikhileswar J. 
Rating:
5.0

No issues at this location. Timely attendance and free parking was great.

Karsten J. 
Rating:
5.0

Smooth check in and check out process.

Paulina P. 
Rating:
5.0

Easy to deal with. Great customer service.

Lawrence B. 
Rating:
5.0

Clear communication and always helpful when we asked for help.

KENNETH D. 
Rating:
5.0

Very pleased with the service.

Dylan M. 
Rating:
5.0

Good customer service. Keep it up.

Banveer S. 
No reviews have been submitted for this location.

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