Customer Reviews for Meadowbrook Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great experience, the truck worked out great and was a great value! Would highly recommend to others. Thank you!

Rating:

2.0

Please do not forget all the equipment ordered with the reservation.

Rating:

4.0

Have a bigger or better drop off area. It was quite snug to find a spot to drop off the truck. Everything else was great.

Rating:

3.0

My original reservation was not ready on time at a different location (Knollwood). They did not leave the keys for me to pickup at 9am. I lost time with my move and it was a very frustrating experience. I had to wait for another location to open up before I could pick up my truck. UHaul needs to figure out a better system, because this was not ok.

Rating:

3.0

Have blankets and dolly available when a customer has paid for them!

Rating:

2.0

Having more dollies and 4-wheel dollies available at pickup would’ve been helpful to know ahead of time. We were stuck scrambling to find those last minute at a different business

Rating:

1.0

Can of truck smelled of urine. I dropped truck off on Sunday on Tuesday I received a call telling me I needed to move the truck to another location. When I couldn’t I was charged for gas to bring it to the new location.

Rating:

1.0

Location closed, had to use the app to get truck, was an extremely slow process. Didn’t have the truck I reserved. Didn’t have the moving blankets that I still had to pay for.

Rating:

4.0

Seamless process. Appreciated options for online preregistration. Only thought is I don't like thatneverybody is charging mileage now rather than a flat daily rate. Even with limited local use, it adds up!!

Rating:

1.0

The agent failed to complete my drop-off. I was notified by U-Haul days later that the truck was not returned. This exposed me to huge liability. The agent was unhelpful, and displayed a bad attitude. Choose a different location.

Rating:

2.0

Get better customer service people…didn’t even get a thank you! Very unpleasant

Rating:

5.0

Have the guy who helped me help all your customers.

Rating:

5.0

Professional customer service, friendly, and efficient. Equipment was clean and operative. Yes, I would recommend a friend and family to that location.

Rating:

3.0

The equipment I reserved was not available.

Rating:

2.0

maybe clean out the van. contained trash and plant matter throughout on pickup. also, your stupid app sucks, and crashed on return. do better.

Rating:

3.0

My one "needs improvement" remark for this location is they need to allow CUSTOMERS to use their restroom. People RE IN A HURRY W/MOVING/RETURNING THE TRUCK ON-TIME, ETC - THEY'RE GOING TO NEED TO USE THE RESTROOM. Beyond that, there were no issues w/ this LOCATION - my issues are with the overall experience..

Rating:

1.0

Had a very poor experience with u-haul cargo van rental. They did not have a van ready for us at our reservation time and it took 2 hours to get one. Got to the location at my reservation time and the app said they didn’t have a van assigned for us and instructed me to call a number. Had to wait on hold with customer service for 30 minutes, just to be disconnected and told to “call back at a later time” because they were having issues. Finally got a hold of someone on the phone who fixed the issue but we were set back by 2 hours while we were already on a strict timeline. Such bad service and experience!

Rating:

2.0

Terms of the rental were not very clear

Rating:

3.0

Forgot dollies

Rating:

4.0

Kind of a hassle taking pictures of the Trailer and the Parking spot where we dropped it off. It was dark outside so I wonder how well the pictures looked. The process was also a bit complicated.

Rating:

5.0

Approval of previous customers should be recognized and make the check out more efficient and fast, sometimes it takes almost half to an hour to check out, when you call customer service it takes too long to get your phone answered, that’s the only issue, otherwise everything else is fantastic, I will keep using u -haul for my future work

Rating:

4.0

I always have trouble with the self serve pick up, but one I get my truck it’s good

Rating:

5.0

Keep up the good work!

Rating:

3.0

Pick up process was not great until the person in the store came to help us after about 20 minutes. The online pick up/drop off needs improvement.

Rating:

2.0

I took photos of how much gas was in the tank before I left and when I returned and it was at the same level. Frustrating to be charged for gas when I filled it to same level.

Rating:

5.0

Pick up time and online checkout should be more convenient and easier

Rating:

1.0

If appliance dollies are offered, please ensure they are available. Have trucks checked in and ready at start of business day. Front desk guy was great but the equipment availability issues made this a really poor experience. It was not his fault at all but U-Haul and the business had things offered that were not available.

Rating:

5.0

Truck was a little on the dated side (no power windows or power locks), but can understand the need for that. Service was timely and efficient.

Rating:

3.0

The hand truck I reserved with the truck was apparently “out with someone else” when I picked up my truck, which ended up being a problem and made moving a real pain in the back - Literally. There were also a lot of crumbs and a sticky substance on much of the center console that I had to clean off.

Rating:

3.0

I was unfairly charged a $20 after hours drop off fee I was told by two different people it would be removed and it has still not been removed or refunded to my card

Rating:

1.0

Ordered and paid for a dolly and moving furniture blankets. Neither were in the van when I ordered, which made it so I could not move what was needed and ended up being a waste of a day and money.

Rating:

3.0

From start to finish this was by far the worst experience I’ve ever had with Uhaul and I’ve been customer for over 10 yrs unbelievable! The woman who was working was so so rude and late and didn’t have equipment I needed for truck. On and on it went. Then the truck I was given was in so bad condition I couldn’t believe it! But of course there was no way of knowing until I was on hwy

Rating:

1.0

This person was abbreviated and cranky with me when I came in for my Uhaul. As a counselor, it was not a positive experience. I did not obtain a 2 wheeler and another move assist for electronics was offered. I accepted and when I forgot that object, the employee never tracked me down in the parking lot and I was charged for it. I know the employee would have preferred not to be working and would have liked to be at her sisters by the pool, but this was my worst experience with Uhaul and I have not bothered to get the 7 dollars back because I don’t want to deal with her. Best

Rating:

4.0

Easy

Rating:

2.0

The employee was smoking a cigarette and helping me at the same time. I personally can’t stand the smell of cigarettes and I thought this was very unprofessional of her.

Rating:

1.0

The lady that is working at u haul meadow Brook, St louis park Mn treated us really bad. I will do business with u haul but I WILL never go back to that location again. VERY POOR CUSTOMER SERVICE.

Rating:

4.0

Super easy and very clean. I rented a van that I only needed for 3 hours. I drove myself there with the intent of leaving my car there for those 3 hours. However, was told that I could not park in their lot and had to park on street which was already crowded. Would have been 5 stars if there was parking.

Rating:

1.0

Upon check in at 10:45am or an 11am pick up. I was told that there was “no reservation” at this location for me. I provided my confirmation number but the agent said “that wouldn’t help him”. Once, the agent finally found my reservation and verified that I was at the “correct location”. The process to pay and check out was lengthy and exhausting. The agent could not figure out the computer system to enter my driver license info, contact info, etc….. Once that was taken care of and I was assigned a truck, I asked if there was anything important that I needed to know about specifics for driving the 15’ uhaul. I was told “well it has air brakes”. I asked what that means and was told “it has air brakes that’s all I can say”. Bottom line…. No advice given. Frustrated, I left and drove the 10 minutes home to start packing. I paid for a moving dolly, blankets, etc…. All which I paid for with the agent. I opened the back of the truck and the items I ordered were not there. (In the past when uhaul have been rented, all equipment has been in the back. I just assumed the same for this time) I called the agent at the meadowbrook location and he acted like he had no idea who I was…. I HAD JUST LEFT AFTER 40 mins OF renting the uhaul. I was told that he “did not have items at his location and I would have to call around to find them”. I explained that I was on time constraints for a move and was asking if he could locate the items I needed. The agent said “he could not help me and I would need to call 1-800-uhaul” As you can imagine, the frustration continued for me. I made the move without the items I paid to rent!!!!!!! I am hoping that a representative from your company can call me and make things right with this entire awful situation. I believe the agents name at meadowbrook on Friday, June 14 at 10:30am was Jim. I know that he is an insurance agent and did a lot of driving back and forth to Madison. I will say that the uhaul itself was perfect and served our purposes. But the customer service I endured was awful and would NEVER recommend this location to my worst enemy. Please call me at +16512301306 Thank you, Jamie Diller

Rating:

1.0

unhelpful and unfriendly help. especially staff on the return. I will never return to this location

Rating:

5.0

The only issue is when a regular customer tries to check out the rental it takes very long time to process the order, if you could make this phone check out little faster you will do great thanks

Rating:

3.0

The phone app did not work.

Rating:

1.0

Missing all equipment. Never again from here

Rating:

1.0

The experience was absolutely horrible. My U-Haul did not come with all the equipment I ordered and the return process took forever. Several pieces of furniture got scratched because we were not given the items we requested. I also had to use my mobile device to return the truck even though someone was at the location (doing nothing). The service was not helpful at all. Very unprofessional.

Rating:

1.0

I will continue to try to resolve the issues I have had with this location privately. If they are not resolved, I will post the details on this site.

Rating:

2.0

Everything has to be throu and app while I’m standing in front a real person. What ever happened to customer service

Rating:

3.0

The app was not working when returning the truck. We spent 20 minutes trying to submit truck pictures until we finally called customer service. I think the app may need some more work.

Rating:

1.0

my pickup location was moved by UHaul and this created many problems for me. First, the location was not open at my arranged pick up time, but to my knowledge this was not comunicated to me in advance. Also, using the app was not efficient, i had to call UHaul for customer service to fix my problems, and it took me more than one hour to pick up my vehicle, and i did NOT have time for this delay on a very busy day. The person working at my pick up location arrived 15 minutes AFTER the stated hours on the door, and she was basically of no assistance to me. I expected MUCH greater customer service from UHaul, and mostly was surprised that my location changed without my knowing i had to use the app to check out the rental truck. This was very disappointing and inefficient.

Rating:

5.0

The customer service is excellent, she walked me through the process and was wonderful! So helpful! My only issue was the language in the truck warning messages were in Spanish and my Spanish is rusty. The price was right! I will rent again soon!

Rating:

1.0

The staff was borderline incompetent that i dealt with when i picked up the uhaul, and the staff that was there when i dropped off the uhaul at the meadowbrook location was rude and yelling at a customer on the phone when i arrived. She was unpleasent the whole way through. Uhaul has always been a nightmare, at least the employees that i have dealt with. They always seem either incredibly upset and unhappy with everything or they are unable to do their jobs correctly. This whole experience was incredibly negative man… bummer

Rating:

3.0

The condition of the vehicle did not match the photos presented with burn/score marks on the passenger side of the cabin, and multiple stickers noting damage and visible damage that were not represented.

Rating:

3.0

The woman that checked me in on dec-10 late morning was very rude and snippy to me right off the start. Glaring at me,harsh tones,and snaping up paperwork and keys from me since she wasn't finishing saying what she wanted to tell me.this wasn't my first rental so I understood what steps she was telling me.then she stomps out of the office to check on the truck,befor coming back in.my older son who drove me to the rental noticed her and thought she was crazy talking to herself checking the truck. It was ridiculous and uncalled for.i didn't deserve that treatment I got while just trying to rent a truck. Very unprofessional, and maybe she shouldn't be working there if that's the way she treats customers. I will never recommend that u haul place to anyone I know.

Rating:

5.0

The app is completely useless. I had a terrible experience with it rejecting my check-in multiple times, then telling me to go to a different location from where my vehicle actually was. I wasted 90 minutes trying to check-in and ultimately didn't succeed. I ended up talking to someone at this location and they just cancelled my reservation and got me a new one in 5 minutes. The app also didn't work for returning the vehicle and I ended up using the mobile website instead because the app just wouldn't load at all.

Rating:

4.0

Did self drop off on the app. Was handy to get to.

Rating:

3.0

Have a human working there. Requiring self check out & check in or a $20 fee is ridiculous! My phone does not send photos like your app requires!

Rating:

5.0

Advice for anyone trying to submit vehicle or driver's license photos via the UHaul app- it is a junk app and kept freezing as I would try to submit photos. It was very frustrating but I learned from a customer service agent that you can do the same process on their website. I had a much easier time submitting photos from my phone via the website.

Rating:

5.0

The office charge me $ 20 dollars after hours fees despite returning the vehicle an hour early and leaving a message to the manager making them aware of the return time.

Rating:

5.0

Great customer service! Both ladies who helped me with van reservation went extra mile to make sure that the whole process was efficient and timely. I highly recommend this office to everyone

Rating:

1.0

Vary vary rude Employee who screamed at me and cursed me out for asking questions. Would not recommend to anyone. She also claimed she was working at 2 different locations so I had to do everything myself when I arrived back with the Uhaul.. Never going back to that location.

Rating:

1.0

Fire the guy at the desk cuz this is where I rented from and there was a line of trucks and he sent me to a separate location. Then closed the store when I tried to get him to fix his mistake or put the truck at the correct location.

Rating:

2.0

Locations was Closed. Web site said they were OPEN

Rating:

2.0

I got charged 3 gallons of gas for only driving 7 miles total. The woman working at the counter wouldn't assist with the return in person, and they didn't have any furniture dollies.

Rating:

5.0

Wonderful experience.

Rating:

1.0

Staff member turned up late and was rude. Vehicle was fine. Took hours to check in and send receipt at end of rental.

Rating:

5.0

Super easy drop off.

Rating:

4.0

My mobile check in was a complete unmitigated nightmare! That process alone will make me more than think twice before renting again snd NEVER after hours. I have completely changed my policy on recommending u- haul to others. I never thought twice about it before. Now however, for fear they might have an experience even half as bad just takes any recommendation off the table.

Rating:

5.0

Honest and professional U-Haul rental location. Couldn't ask for more.

Rating:

2.0

Dropped off the keys same day I picked up the vehicle. Individual asked me if she could email a drop off confirmation as her phone was not working. The only email I received was an additional charge for gas. I stayed below the allotted 30 miles that was included in my rental price, but still charged for gas. There was only a quarter tank of gas in the vehicle when I picked it up.