No one was there and no one was answering the phone. Took me 45 minutes to an hour to get a hold of someone to drop off the trailer. Very poor communication. Then was told if I go to a different drop off location I would be charged a transfer fee - which is ludicrous because that shouldn't fall on the customer if it's U-HAUL's fault.BENJAMIN H.
Customer Reviews for Med Center Fueling
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle pickup was scheduled for Sat, 3/20/2021 @ 9am. The Uhaul employee didn't show up until 8:45am to the Uhaul location. I called UHaul customer service at 8:10a, who attempted to see if I could gain access to a key via a lockbox, but that failed too. I was more than 1.5 hours late for my movers and I am extremely disappointed with the lack of professionalism.EBONIE C.
Customer did not leave a comment.Shah Faisal K.
Great customer service!DANNY B.
I drove too far just to get to the nearest available truck for my furnitures but I had problem with my codes to open the lock. Customer service did not even try to help me. He was telling me I need to wait for another 3 hours just to get the truck. I hope he just offered another option. He was not helpfulDARREL D.
Customer did not leave a comment.SUBHANKAR B.
Customer did not leave a comment.DEANDRA MOSESETT I.
Customer did not leave a comment.DENZELL B.
Great guys, super easy process. Give them a try!!Kerry B.
Customer did not leave a comment.Jesus B.
Nothing. Service was Excellent!TARE A.
Even better customer serviceSTEPHEN P.
Customer did not leave a comment.Nicholas R.
Customer did not leave a comment.Yunus D.
Excellent and professional serviceTAWANA R.
Customer did not leave a comment.DESTYNEE W.
Please consider allowing prorated rental rates for rental requests that are less than 24 hoursYU C.
Customer did not leave a comment.TERRY A.
Customer did not leave a comment.CAROLYN K.
I was not given a copy of my rental papers to carry in vehicle. I was misinformed as to how to turn it in when I returned it. I was told someone would be there. the cashier told me to return the next day when the manager would be there. I had to call to return it because the website was not accepting my pictures. (could have been a problem with my phone). Next time I will go to a regular U haul business.Grace G.
Customer did not leave a comment.NHUNG N.
Customer did not leave a comment.TRAVEON G.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.WEI W.
The best service everOMER A.
Customer did not leave a comment.Cesar P.
Customer did not leave a comment.Donald T.
Great customer service. Clean vehicle.Victor M.
Very organized, efficient and friendlyJODI D.
Customer did not leave a comment.SEAN W.
Customer did not leave a comment.SANDRA S.
Great location for U-Haul rental, very organized and courteous. Will choose this location again!QUINCY A.
Great customer serviceKristen P.
Customer did not leave a comment.EDWARD B.
The van that I rented I was excellent condition. I have rented some vans from companys, the van drove excellent I would rate them I would give them a 1 out 10 I would give them a 10.WILLIE EARL F.
Everything was terrific. Thanks guys.DRATON F.
The guys were very friendly and pleasant to work with!Shaquanda H.
Location could use a bigger landmark sign, they really deserve it! Gentleman behind counter was extremely nice, helpful and most importantly genuine. I would return to, and recommend this location as a hidden gem.Julian G.
Small location with limited availability, but thy had what I needed and good communication on when to pick up. Online service was excellent and made check in quicker.Donald S.
Customer did not leave a comment.Lu W.
Customer did not leave a comment.Saleh A.
Bigger U-HAUL sign.Juan V.
Customer did not leave a comment.BENJAMIN K.
The guys were really helpful and made the process super easy. I made a last minute reservation but they were very accommodating. This is the best place to rent a Uhaul from. No hidden or extra charges.Darryl M.
Busy location with good access. People were nice and helpful.THOMAS J.
Everything was perfect.EL B.
Professional and helpfulAhmed A.
Very good serviceHazza A.
Customer did not leave a comment.Grace Y.
Customer did not leave a comment.LAURA S.
Customer did not leave a comment.Tim G.
Customer did not leave a comment.thomas P.
Make it cheaper. Absolutely ridiculous the price I paid to drive it 35 milesDaniel B.
The windshield had bugs all over it -- this became a problem when it started to rain and the wipers smeared it all over and I couldn't see the road. However, the agent was very nice and check-in was quick and easy. The location is very convenient.Gretchen M.
Customer did not leave a comment.Beatriz R.
Customer did not leave a comment.Kristen P.
Great customer service. Highly recommend.Natiya Anjenne W.
A better vehicle that can go little smooth and faster. Not like a 125k mileage almost dead vehicle.Pradeep Kumar M.
Customer did not leave a comment.Marissa Anne K.
Great location and customer service. I will definitely use this rental location in the future.TRANICE B.
Customer did not leave a comment.William H.
Customer did not leave a comment.Glory J.
Customer did not leave a comment.Sachitananda M.
Everyone was so very accommodating and helpful. I was surprised to know that this is not only a gas station but a nice and rather large middle eastern market.KATHLEEN L.
Customer did not leave a comment.Eva W.
It went so smooth that I cannot think of anythingWarren M.
Customer did not leave a comment.ASHLEY S.
Customer did not leave a comment.Ye Z.
Excellent workShady T.
Customer did not leave a comment.Paul N.
Customer did not leave a comment.Sophia P.
It will another truck next month and it will be from this locationSandra J.
Gentlemen that checked me in did not have a friendly manner and was rude in his demeanor. He didn't give me proper directions and failed to address guidelines that should've been discussed before I got the vehicle.Hamza A.
Very friendly and helpful employees. The service was quick and on point. Everything was clear and available. The agent who helped me is someone who cares about what you need. I would use uhaul again from this location only whenever I need to. Highly recommend.SAJJAD M.
Customer did not leave a comment.MYUNGWOO L.
Customer did not leave a comment.zhiqing W.
Customer did not leave a comment.Keidrick Joe H.
Customer did not leave a comment.Utpala D.
Taher was a great help.DEEPJYOTI G.
Good truck, good service.AYMAN K.
Service was quick, and instructions were clearMOHAMMAD A.
Customer did not leave a comment.Michael C.
Was overcharged for fuel it had gas like it started with rip offDOROTHEA C.
The customer service at this location is SUPERB!!! I highly recommend this business and the owner!!!!JEREMIAH S.
Great service and food truck. Not my first time hereWALEED A.
Great service. Great equipment. Will use this uhaul location again.Nia A.
Customer did not leave a comment.Floyd H.
Professional and courteous. No hassle in and out, even gave me time to find and return missing blankets the next day. Would recommend.CHARLES G.
The setting up on phone takes some time. It would be nice to know all the steps before hand so one can be prepared.Amnah A.
Great customer service! I came hours late after my reservation time and they still had my reserved u-haul truck for me! Super nice people and will definitely recommend this location to anyone. It was my first time using u-haul and will be back for any future moves.Carson S.
I had to wait way too long. Nothing was explained about an excess mileage fee. I drove only from my house to my new house and they said that was excess miles. ???? That is not right. My fee was an extra 27 dollars. That's not right at all but I didn't have any choice but to pay it. That's just wrong.Keith R.
Customer service at this location is excellent. They truly care for the customer and listen to their needs. I am very satisfied with this location. I strongly recommend this place for UHaul pickup.Minhaj S.
The truck was very old, very difficult to drive because of the big play in the steering. Once we loaded our items, we couldn't close the door. We were stuck, we managed and I returned the truck with the door open. The cables holding the door was taut. Very bad experience andinmy aincere opinion this truck is not road worthy.Minhaj S.
Customer did not leave a comment.mark K.
Good spot. I have used it several times, and good customer service.Waleed A.
Excellent and quick service. Nice store.omar A.
Customer did not leave a comment.George C.
Customer did not leave a comment.Jack N.
Staff were rude: accusatory to me in that they condicendingly told me five times that I better get the truck back in time; and while I was waiting, another customer came asking for toilet paper because there was none in their washroom - they made a face as though this was a big bother and wordlessly put two pieces of rough paper towel into the counter - and that customer left in exasperation. Additionally, the truck I rented did not 1) have an identification number anywhere on the outside, and 2) wasn't the same truck as in the photo on the online check-in. This caused a 30-minute delay into my four hour reservation, making for a rushed and stressful morning.Halden S.