Customer Reviews for Melissa Storage CP

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Melissa Storage CP

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Christopher G.
Rating:

Everything was easy and Sherri at CubeSmart was very helpful!

Gary S.
Rating:

The Associate working the desk was very helpful, knowledgeable, and nice to work with. Thank you for making it such and easy process!

Tracey K.
Rating:

Never rented a U-Haul before this Saturday I would recommend this location to family and friends Staff was so understanding and kind!! Thank you!

Jon H.
Rating:

Customer did not leave a comment.

Samuel S.
Rating:

Sherry, the manager of the location I used, was super rude and annoying to work with.

Margaret M.
Rating:

Jennifer was professional & did an excellent job.

hafeez O.
Rating:

Friendly, great, warm and welcoming. Delivered great service :-)

Wesley H.
Rating:

Customer did not leave a comment.

Scott F.
Rating:

Customer did not leave a comment.

Robert N.
Rating:

Customer did not leave a comment.

Matthew S.
Rating:

The two workers are awesome. They helped us a bunch. I had told them how much stuff I had and they helped me to get everything needed.

Lisa S.
Rating:

Customer did not leave a comment.

Kelly S.
Rating:

Customer did not leave a comment.

Felicia S.
Rating:

Customer did not leave a comment.

Kenneth S.
Rating:

Excellent customer service. Efficient and friendly. Highly recommend!

Bryan R.
Rating:

Lock box did not work. We weren't able to get our rental until the next day.

Noah S.
Rating:

The equipment was clean and ready to go although there was a decent chunk of tire tore from the sidewall on the rear passenger side.

Doris W.
Rating:

Customer did not leave a comment.

DAKOTA T.
Rating:

Great manger that was helping newer employees! Well done!

EDWARD D.
Rating:

Customer did not leave a comment.

Mary H.
Rating:

Great experience and customer service.

Mandy B.
Rating:

Customer did not leave a comment.

Thomas M.
Rating:

Customer did not leave a comment.

tyler W.
Rating:

Customer did not leave a comment.

Ronald R.
Rating:

Customer did not leave a comment.

Jason J.
Rating:

The truck's A/C would stop blowing any time you drove over 40MPH. Therefore, we drive approximately 800 miles on the highway in 100 degree temperatures without the A/C blowing. It was miserably hot. We were offered a 10% discount for this. We were told it was "not foreseeable". Well the first time we went over 40 it happened and it happened any time we were driving over 40, so I can't imagine this didn't occur on the previous rental as well.

David H.
Rating:

Being able to pick up and drop off at any time helps....but one must have good phone coverage and battery there is a lot of pictures , verification etc.

Sherry S.
Rating:

Customer did not leave a comment.

sue ann P.
Rating:

Customer did not leave a comment.

Jacob W.
Rating:

The mobile check in/pick up needs a lot of help. It was constantly signing me out of the website and wouldn't let me upload pictures. If you offer this for customers, you need to make sure it's robust enough to work effectively.

Erik L.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

My overall experience was very smooth. The equipment was clean and in good order and dealing with the office couldn't have been easier.

Wesley H.
Rating:

Customer did not leave a comment.

Patrick G.
Rating:

Customer did not leave a comment.

Sean G.
Rating:

Customer did not leave a comment.

joseph P.
Rating:

The lady worked at the location is RUDE and unprofessional! Bad experience!!

Becky H.
Rating:

Customer did not leave a comment.

Trace J.
Rating:

Customer did not leave a comment.

Karen G.
Rating:

The whole process went extremely well :-) our representative was the best she was so very very helpful!

Ashit S.
Rating:

Customer did not leave a comment.

Todd S.
Rating:

Customer did not leave a comment.

JULIO G.
Rating:

I used after hours drop off option

Jackie D.
Rating:

Customer did not leave a comment.

Stephen W.
Rating:

Service was excellent. The best uhaul or any other truck rental experience that I have ever had.

Thomas G.
Rating:

Put something in the10 foot truck to keep the dolly from rolling around.

Misty S.
Rating:

Front end alignment problems pulling towards the right and a flat tire on the right hand side and no really good community service

Joel R.
Rating:

The truck smelled like a complete ashtray. People should not be allowed to smoke in rentals. I have bad asthma and I used the rental because it was a last minute need.

Jeff K.
Rating:

Just keep doing what you are doing.

Karen G.
Rating:

Customer did not leave a comment.

tim L.
Rating:

Very friendly and polite

Veryl M.
Rating:

Great efficient service, no haggle pricing. Service with a smile. ??

Gary R.
Rating:

Great service.

Elton A.
Rating:

Customer did not leave a comment.

Lyman E.
Rating:

Michelle was awesome. She was accommodating and helpful. So nice to find kind people in the world. What a treasure.

Jeff C.
Rating:

She was very argumentative instead of trying to help

Matt C.
Rating:

They were great and very accommodating !

Amber H.
Rating:

We did a self drop off so no one helped us. Parking was terrible. Not enough space.

Alejandro R.
Rating:

Michelle is awesome and true lily an asset to your company! Thank you!

Bruce C.
Rating:

Excellent service and equipment in great shape.

kinsey H.
Rating:

My rep was amazing, helpful, and extremely personable!

Travis C.
Rating:

Customer did not leave a comment.

Leslie F.
Rating:

Customer did not leave a comment.

Marjorie H.
Rating:

Customer did not leave a comment.

Jeffry K.
Rating:

Nothing, the folks who worked with me were more helpful than I could have hoped. The whole process was EXTREMELY positive.

Lorie C.
Rating:

They are amazing people! So very generous, kind an professional. Could not have had a better experience in a very difficult situation.

Michael H.
Rating:

Customer did not leave a comment.

robert A.
Rating:

Very nice person helped

Michael M.
Rating:

Make all Uhaul locations like this one, 6315 N McDonald St #100 Melissa, TX 75454.

Eric H.
Rating:

Customer did not leave a comment.

Phillip S.
Rating:

Customer did not leave a comment.

Richard S.
Rating:

Customer did not leave a comment.

Elix B.
Rating:

Customer did not leave a comment.

MATTHEW H.
Rating:

No improvements needed in my opinion. Keep up the great work!

Ed B.
Rating:

Michelle was very friendly and helpful.

Wesley H.
Rating:

Excellent customer service.

Michael M.
Rating:

Michelle was extremely helpful and made our drop off a breeze. Thank you!

Jonathan M.
Rating:

Use the same friendly, wonderful staff.

Heather M.
Rating:

Customer did not leave a comment.

walter S.
Rating:

Customer did not leave a comment.

Ricardo U.
Rating:

Rental was quick and hassle free. ????????????

Clayton H.
Rating:

The lady who checked me was very friendly and helpful.

Kevin A.
Rating:

Customer did not leave a comment.

George B.
Rating:

They gave me a discount on my trailer because they didn't have the smaller size available that I wanted. Very helpful and friendly.

omar C.
Rating:

I am glad to have a location to drop off the truck that is convenient to my home, especially being a bit out of the main metro area. The manager was awesome and super helpful. She made things really easy to drop off the truck. Thank you for being so accommodating.

Alan J.
Rating:

Customer did not leave a comment.

danielo H.
Rating:

Customer did not leave a comment.

william N.
Rating:

Michelle is the best.

Tim M.
Rating:

Great Job! Outstanding service as always Michelle!

Robert W.
Rating:

Customer did not leave a comment.

david W.
Rating:

Customer did not leave a comment.

Robert W.
Rating:

My 1st customer service rep experience was amazingly excelkent!! Superb!!

Kim M.
Rating:

The only glitch I had was when I called to make local 6 hr reservation, I wa stole by Perry that I could bring cash for the deposit and estimated total fee,, so...I drove 10 miles to my bank to get cash and then was told they don't take cash,( which I totally get), so I then had to drive back to my bank to redeposit so I could use my debit card for the transaction. It wasn't a huge deal, but it did cost me extra time I could have been loading and moving. I'm pretty sure Perry just wasn't completely knowledgeable of the policies. This is my 2nd time to use this particular facility and the lady that runs it is super nice and easy to talk to!

Fernando Domingo P.
Rating:

Customer did not leave a comment.

Alejandro R.
Rating:

Awesome and seamless!

bruce G.
Rating:

Customer did not leave a comment.

Wesley H.
Rating:

I found a pint bottle of peach gin in the glove box. This bottle was half full. If I had been stopped by a police officer , I would have been in serious trouble. I am a avid renter of uhaul equipment, and I do not appreciate the jeopardy that I was unknowningly put in. I mentioned this to the place that I rented the truck. Basically there was no apology or offer of compensation. I feel that I am due an apology and compemsation. Regards Wesley Haile

Brian W.
Rating:

Customer did not leave a comment.

Dustin H.
Rating:

The operators at Melissa Storage CP were a total God send and went way above and beyond to provide us what we needed... even after hours. Good people all around.

Michael C.
Rating:

Customer did not leave a comment.

Ingrid B.
Rating:

I recommend the Storage facilities to all my friends and people I know. Michelle is very helpful and professional.

No reviews have been submitted for this location.

Back
To Top