Customer Reviews for Melissa Storage CP
(U-Haul Neighborhood Dealer)

149 reviews

6315 N McDonald St #100   Melissa, TX 75454

(214) 385-4215

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(214) 385-4215

6315 N McDonald St #100
Melissa, TX 75454

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Employees were very helpful. Truck was clean and ready to go.

ROY M. 
Rating:
3.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

Customer did not leave a comment.

Tyler F. 
Rating:
5.0

Customer did not leave a comment.

KENT G. 
Rating:
4.0

Customer did not leave a comment.

Rachel C. 
Rating:
5.0

When I picked up the truck, and got down the road, the check engine light was on. It took 40 mins., to reach someone. Then was transferred to Roadside Assistance, to notify them of the issue. I was informed that it was probably needing an oil change, and that is why tye light was on. Makes a person very leary to drive when the check engine light is on, and all their belongings are on board. Being stranded on side of the road was a huge concern. This should be something that is noted with all vehicles as they are returned. That services is needed prior to renting out again. The air didn't work, and made a long hot day even hotter with no real way to cool off.

THERESA W. 
Rating:
1.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Melissa Z. 
Rating:
2.0

Please note the U-Haul Manager was excellent. She did everything she could to assist me with fixing her company's failure. This location did not have the 12 blankets, two-wheeled dolly, and four-wheel dolly they claimed to have had when I placed my order online. I had to drive one hour to find these items and pay an exorbitant amount for them. The whole fiasco set my move back about an hour and a half. I ended up paying my help[ for their time sitting in their car while I ran down the equipment U-Haul did not have. I ended up paying an additional $125 (time and rental of equipment elsewhere) for the move. Very disappointed. I recommend renting elsewhere.

johnny A. 
Rating:
5.0

Nice people

ERICK G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
1.0

Overcharged and no response for customer service.

LATOYA B. 
Rating:
5.0

Customer did not leave a comment.

Marcus S. 
Rating:
1.0

Computer issues. Don't know if a software or user problem,but I experienced the same thing at the 3 locations involved in this transaction--Plano, Melissa, Sherman. 35-45 minutes at each location No paperwork provided or available at any location so not able to verify their input. Sherman would not accept return "computerSays" his reason Did not believe me; had no way to dispute computer. TERRIBLE EXPERIENCE UNAUTHORIZED CHARGES

Dee R. 
Rating:
5.0

Everything was easy and Sherri at CubeSmart was very helpful!

Christopher G. 
Rating:
5.0

The Associate working the desk was very helpful, knowledgeable, and nice to work with. Thank you for making it such and easy process!

Gary S. 
Rating:
5.0

Never rented a U-Haul before this Saturday I would recommend this location to family and friends Staff was so understanding and kind!! Thank you!

Tracey K. 
Rating:
5.0

Customer did not leave a comment.

Jon H. 
Rating:
1.0

Sherry, the manager of the location I used, was super rude and annoying to work with.

Samuel S. 
Rating:
5.0

Jennifer was professional & did an excellent job.

Margaret M. 
Rating:
5.0

Friendly, great, warm and welcoming. Delivered great service :-)

hafeez O. 
Rating:
5.0

Customer did not leave a comment.

Wesley H. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

The two workers are awesome. They helped us a bunch. I had told them how much stuff I had and they helped me to get everything needed.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
3.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

Felicia S. 
Rating:
5.0

Excellent customer service. Efficient and friendly. Highly recommend!

Kenneth S. 
Rating:
2.0

Lock box did not work. We weren't able to get our rental until the next day.

Bryan R. 
Rating:
5.0

The equipment was clean and ready to go although there was a decent chunk of tire tore from the sidewall on the rear passenger side.

Noah S. 
Rating:
5.0

Customer did not leave a comment.

Doris W. 
Rating:
5.0

Great manger that was helping newer employees! Well done!

DAKOTA T. 
Rating:
5.0

Customer did not leave a comment.

EDWARD D. 
Rating:
5.0

Great experience and customer service.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Mandy B. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

tyler W. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

The truck's A/C would stop blowing any time you drove over 40MPH. Therefore, we drive approximately 800 miles on the highway in 100 degree temperatures without the A/C blowing. It was miserably hot. We were offered a 10% discount for this. We were told it was "not foreseeable". Well the first time we went over 40 it happened and it happened any time we were driving over 40, so I can't imagine this didn't occur on the previous rental as well.

Jason J. 
Rating:
3.0

Being able to pick up and drop off at any time helps....but one must have good phone coverage and battery there is a lot of pictures , verification etc.

David H. 
Rating:
5.0

Customer did not leave a comment.

Sherry S. 
Rating:
5.0

Customer did not leave a comment.

sue ann P. 
Rating:
3.0

The mobile check in/pick up needs a lot of help. It was constantly signing me out of the website and wouldn't let me upload pictures. If you offer this for customers, you need to make sure it's robust enough to work effectively.

Jacob W. 
Rating:
2.0

Customer did not leave a comment.

Erik L. 
Rating:
5.0

My overall experience was very smooth. The equipment was clean and in good order and dealing with the office couldn't have been easier.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Wesley H. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
4.0

Customer did not leave a comment.

Sean G. 
Rating:
1.0

The lady worked at the location is RUDE and unprofessional! Bad experience!!

joseph P. 
Rating:
5.0

Customer did not leave a comment.

Becky H. 
Rating:
5.0

Customer did not leave a comment.

Trace J. 
Rating:
5.0

The whole process went extremely well :-) our representative was the best she was so very very helpful!

Karen G. 
Rating:
4.0

Customer did not leave a comment.

Ashit S. 
Rating:
4.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

I used after hours drop off option

JULIO G. 
Rating:
5.0

Customer did not leave a comment.

Jackie D. 
Rating:
5.0

Service was excellent. The best uhaul or any other truck rental experience that I have ever had.

Stephen W. 
Rating:
5.0

Put something in the10 foot truck to keep the dolly from rolling around.

Thomas G. 
Rating:
3.0

Front end alignment problems pulling towards the right and a flat tire on the right hand side and no really good community service

Misty S. 
Rating:
5.0

The truck smelled like a complete ashtray. People should not be allowed to smoke in rentals. I have bad asthma and I used the rental because it was a last minute need.

Joel R. 
Rating:
5.0

Just keep doing what you are doing.

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
5.0

Very friendly and polite

tim L. 
Rating:
5.0

Great efficient service, no haggle pricing. Service with a smile. ??

Veryl M. 
Rating:
5.0

Great service.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Elton A. 
Rating:
5.0

Michelle was awesome. She was accommodating and helpful. So nice to find kind people in the world. What a treasure.

Lyman E. 
Rating:
1.0

She was very argumentative instead of trying to help

Jeff C. 
Rating:
5.0

They were great and very accommodating !

Matt C. 
Rating:
3.0

We did a self drop off so no one helped us. Parking was terrible. Not enough space.

Amber H. 
Rating:
5.0

Michelle is awesome and true lily an asset to your company! Thank you!

Alejandro R. 
Rating:
5.0

Excellent service and equipment in great shape.

Bruce C. 
Rating:
5.0

My rep was amazing, helpful, and extremely personable!

kinsey H. 
Rating:
5.0

Customer did not leave a comment.

Travis C. 
Rating:
5.0

Customer did not leave a comment.

Leslie F. 
Rating:
5.0

Customer did not leave a comment.

Marjorie H. 
Rating:
5.0

Nothing, the folks who worked with me were more helpful than I could have hoped. The whole process was EXTREMELY positive.

Jeffry K. 
Rating:
5.0

They are amazing people! So very generous, kind an professional. Could not have had a better experience in a very difficult situation.

Lorie C. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Very nice person helped

robert A. 
Rating:
5.0

Make all Uhaul locations like this one, 6315 N McDonald St #100 Melissa, TX 75454.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Elix B. 
Rating:
5.0

No improvements needed in my opinion. Keep up the great work!

MATTHEW H. 
Rating:
5.0

Michelle was very friendly and helpful.

Ed B. 
Rating:
5.0

Excellent customer service.

Wesley H. 
Rating:
5.0

Michelle was extremely helpful and made our drop off a breeze. Thank you!

Michael M. 
Rating:
5.0

Use the same friendly, wonderful staff.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

walter S. 
Rating:
5.0

Rental was quick and hassle free. ????????????

Ricardo U. 
Rating:
5.0

The lady who checked me was very friendly and helpful.

Clayton H. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

They gave me a discount on my trailer because they didn't have the smaller size available that I wanted. Very helpful and friendly.

George B. 
Rating:
5.0

I am glad to have a location to drop off the truck that is convenient to my home, especially being a bit out of the main metro area. The manager was awesome and super helpful. She made things really easy to drop off the truck. Thank you for being so accommodating.

omar C. 
Rating:
5.0

Customer did not leave a comment.

Alan J. 
Rating:
3.0

Customer did not leave a comment.

danielo H. 
No reviews have been submitted for this location.

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