Exceptional customer service! I wish everyone was this nice and helpful!KATHLEEN L.
Customer Reviews for Melody Muffler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.David S.
3rd time returning customer. Always a pleasant, efficient, hassle-free experience. Guys are knowledgable, helpful, and easy to work with when picking up or returning trailers.SEAN MICHAEL M.
Thank youSHAWN K.
Customer did not leave a comment.RENEE C.
Not charging $28 a day for insurance that's for sure maybe give a weekend package deal if you're renting for 4 days or what not and check the gas gauge when you're not sitting on a goddamn inclineJAYSON LYNN E.
Rig was not full of fuel when I picked it up.Bob H.
Customer did not leave a comment.MARLENE RAYE T.
Customer did not leave a comment.TODD J.
Over priced but what's not these days lol. what else can you say but supply and demand when u need it they have it. A car Dolly should not cost as much as it cost to rent a car milage or not.reece W.
Customer did not leave a comment.Kandace S.
Customer did not leave a comment.Carl T.
I do have a major issue with reserving equipment at a specific location (five minutes from my home) and then getting informed a few days before my pickup that the closest location to get the equipment is over an hour away. After explaining that wouldn't work to a rep he then found a location 35 minutes away. You need to specify more clearly on your web site that desired pickup locations or anything even close is NOT guaranteed. BIG BOLD LETTERS ON YOUR WEBSITE WOULD BE BEST!James H.
Customer did not leave a comment.Shannon L.
Customer did not leave a comment.joe S.
The place is a dump, but the employee/owner seemed knowledgeable.Shari B.
good jobjames B.
Customer did not leave a comment.ELMER H.
In this rental, the agent, Melody Mufflers, was courteous, got me setup with the rental quickly and I was on my way. Drop off at the same location was quick and easy. JohnJohn R.
Update all retailers computer systems so others don't go through what I went throughdavid D.
Rented for 1 day, got charged for 2 days. They won't fix the overcharge. Go someplace else.charles S.
Customer did not leave a comment.BRANDON D.
Customer service that isn't rude, this location was great. But the customers service rep I spoke to on the phone was I considerate and rude. Uhaul has no right to change location of pick up 40 miles away. And just expect customers to deal with it. You should of never accepted my reservation if you could not fulfill it. Embarrassing and certainly not keeping your promise.Mike C.
Customer did not leave a comment.dean M.
Customer did not leave a comment.Doug G.
Customer did not leave a comment.alberto M.
The truck had dog food pieces as well as pine needles, and small branch pieces in the back. There was a light on indicating the tire pressure was low. I was told buy one of the attendants that they had to replace a tire recently. I have had the same experience with my trucj, so I ran with it.Bryan C.
The gentleman was approachable and down to earth very common sense and service oriented. Will continue to do business here.Miguel O.
Customer did not leave a comment.Maria D.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.Rebecca P.
Drop off location when closed. No dolly inside.Linda W.
I rented a 6 x 12 utility trailer and the attendant incorrectly hooked it up to my truck. Blinkers were reversed. Upon returning the trailer 24 hours later, there was nobody at the location. The doors were closed and locked, open sign was turned off. I waited for almost an hour for someone to come and receive my rental. Eventually the owner arrived and I asked him why they were closed. He said they were on a lunch break. Who closes down for an hour lunch break after being open only an hour and 15 minutes? They are supposed to be open from 9 o'clock till 5 PM, I arrived back there with my trailer at 10:30 AM. I did not believe that they were on a lunch break, I believe that he was late to getting to work. To make matters worse, I was double charged for my rental. While I was waiting, two people came and went wanting to rent a U-Haul. If he was open, he would've had sales. I would NOT recommend this location under any circumstances. Never lie to a customer. Extremely poor customer service.PAUL H.
It's dark, dirty, dingy. Really it's the only location in Hermiston.Mark D.
Super fineJeff D.
Had a bit of a problem picking up the truck, the gentleman behind the counter was saying that my reservation wasn't showing up. After him making a few phone calls it was cleared up. Also FYI, if you are doing a pickup in person (not mobile) the building is very dark and sketchy when you first enter and his desk is at the very back. But once inside the gentleman at the counter was friendly.Andrew H.
Truck was not clean inside. My son had to sweep the crumbs out of the cab and wipe it down inside. Bad practice due to Covid-19.alana C.
Customer did not leave a comment.Michelle Q.
Customer did not leave a comment.jessica T.
Friendly staff.Maggie H.
Customer did not leave a comment.Ken G.
Customer did not leave a comment.Philip S.
Customer did not leave a comment.Janet S.
I had a hitch installed in Pasco, then went to this location, only to discover there was no ball. The man sent me with specifications to the store and when I got back with what he told me to buy, it was too large to fit into the hitch, because he forgot to tell me that dimension. He then blamed it on the personnel at the store, even though it was his fault that I had to return to the store and get and adapter. The place was filthy. The "office" was a desk in the back of the shop. I had to get around car parts, etc. to get to the desk. I do not recommend this location to anybody, in fact if I'm asked, I will never send them here.Linea E.
Very helpful and friendly. Great service.THOMAS B.
Customer did not leave a comment.John W.
Customer did not leave a comment.Christy P.
Customer did not leave a comment.justin H.
Customer did not leave a comment.Kristi R.
Customer did not leave a comment.DOMINIQUE T.
Customer did not leave a comment.Kenneth N S.
The staff at this location have been excellent on all occasions! I look forward to using their services again!Zachary R.
They were not open during drop off nor pick up.Noelle H.
Customer did not leave a comment.Deanna S.
Have the vehicle we need in the city where we need it. We had to drive 30 miles to the nearest neighboring city to pick it up.Roger E.
Customer did not leave a comment.PETER W.
Customer did not leave a comment.Kiana C.
Customer did not leave a comment.Jesse G.
Customer did not leave a comment.raul M.
I really wish we can get a survery about the online booking/customer service experience. I would definitely give a below zero for that. Your process needs to be improved 100%. Yhe location we reserved was not the final location they were trying to send us. They wanted to send us an hour away with a mandatory return to same location. We ended up changing equipment and they said we can return a different location no problem, but didnt mention that they were going to more then double the final bill. We ended up returning to same location ourself and still waiting for a reverse of charges. I hope uhaul looks at this process and try's to improve. I shouldn't be allowed to reserve a trailer at a location if it is not available. Makes me feel like the one I reserved, they gave to someone else that came earlier.Cierra H.
Customer did not leave a comment.Roberta W.
There is not much improvement need it just a better phone calls answering!filex O.
Customer did not leave a comment.JOHN N.
The people were very nice to work with. They were knowledgeable and very open to questions.Guyla G.
Customer did not leave a comment.Richard N.
Customer did not leave a comment.Kathleen W.
Customer did not leave a comment.Rohan R.
Very pleasant experienceKathryn S.
Customer did not leave a comment.RON N.
The location is really dirty. Staff was helpful. Previous user had smoked marijuana in the cab of truck and it had a strong odor.Adam D.
Ordered online but didn't see anything for a veteran discount would have liked to see something for that.joseph S.
Customer did not leave a comment.charolette B.
Customer did not leave a comment.John M.
I should have received a refund for returning the equipment early I returned it Saturday instead of Wednesday so I should have received a refund for returning it 4 days early.Michael M.
Great peopleFreida B.
Make sure equipment is in good shape. Ask returning customer if they had any issues.George G.
Customer did not leave a comment.chris B.
You came through with a days notice ,affordable, Thank youLogan P.
Friendly service tooMark E.
Customer did not leave a comment.tara M.
Customer did not leave a comment.doug G.
No one told me when I had to have the uhaul back by, so I got charged for late day fees when my confirmation email receipt didnt clarify a time. But hey just $40 right? Not a big deal at all... not going through this again.eric I.
Customer did not leave a comment.David D.
Customer did not leave a comment.Kyler L.
Too many trucks for the area. Had issues parking truck. One vehicle with trailer blocked the entrance to the area. Complete inconvenience. Utility dollies were not with vehicle. After multiple attempts to get this reimbursed I was redirected multiple times with no resolution. After finally speaking to customer service was told it would reflect when I returned the vehicle and I would not be charged. Upon return of the vehicle I was charged still. Not happy. Vehicle was not clean in the truck after full inspection. Will NOT be recommending U-Haul specifically THIS location.Mason M.
Customer did not leave a comment.Katherine H.
Customer did not leave a comment.susan M.
Very help full, gave instructions as to loading, pulling and if needed any thing, just give a cll.ted W.
Explain the contract. Odometers reading on contract was less than on the truck. They said they just brought it back from tire store replacing two rear tires. I am guessing that is why. Charging for another day when you couldn't have rented the truck is excessive. On top of that, it is my understanding the location isn't open on Sunday either. Is your additional revenue of $35 worth a disappointed and frustrated customer?DARRELL G.
Nothing I enjoyed the complete experience.Miguel O.
Customer did not leave a comment.RON N.
Customer did not leave a comment.Terry I.
Customer did not leave a comment.Alan D.
Customer service was not great at all. Instruction provided to us was not in depth by any means.James S.
Getting a car hauler was an absolute nightmare however! Was planning on leaving at 6 am and did not get on the road till almost 4 pm. Had to visit 3 different locations to be redirected out of state to get a hauler! Was please in the end however was a 2 hr drive round trip to get the hauler.Joe T.
The gentleman is friendly and easy to work with. He provides that friendly hometown experience.Miguel O.
Operator was not familiar with software. Location is very uninviting to walk-in customers. If I were to do it over, I would go to D & R.Tony G.
Never picked up or delivered or ordered anything here regarding this orderSHERRIE P.
Customer did not leave a comment.jeff W.
It's a dirty auto shop.Adam D.