Where do I start! We get a message the morning we are scheduled to pick up the U-Haul that the location changed. We show up to new location & Damion says he doesn’t have our reservation. Then he shows me his phone & says it’s been canceled. We were there to pick it up so obviously we didn’t cancel it. He’s just looking at me & I say what can we do because we need the U-Haul. My husband steps outside and calls the number for U-Haul. The lady on the phone reinstated the reservation. All while Damion’s on the phone with someone trying to located a dolly. There is one right in the store. He obviously did not want to give up the U-Haul to us, to save it for in town business since we were taking it one way to San Diego. He took his time getting us checked out. Also gave us a dirty truck- chips & food crumbs on floor and a truck with only 1/4 gas. We had to fill up before loading up and heading down to SD. All of this got us an hour behind schedule and on an extremely hot day. Very frustrating experience!
Jennifer H
Customer Reviews for Menifee Mailboxes And More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service
Mike HIt was late on a Sunday afternoon, about 45 minutes before the store closed. Beverly was very helpful and courteous, and the truck was ready for us to use within 5-10 minutes. No fuss, no mess, just clean and efficient :) I would recommend them to anyone wishing to use a rental truck service. Well done!
Graham WThe value had a very weird smell but overall my experience a A-1 really enjoyed speaking with Mrs. Beverly
Tawana DMr. Greene was curious , polite and very helpful. The music was great, felt like family was taking care of me. Wish I had stayed long enough to get a bbq plate.
Stephen sNot a thing super nice great job
GUSTAVO GRental could have been cleaned a little more, windshield was a bit dirty.
UNADEL TKnee training on how to treat customers
ANTHONY DVery rude tell me I can not talk to next door business after drop key wrong slot Will never come back here again
ALLEN WCab was dirty, this location did not have an appliance dolly, I had to spent my time/ milage trying to find a U-Haul location that had one. They even tried your central dispatch phone line with one result too far away. The customer service at this location was outstanding however U-Haul needs much to improve their customer service
DAVID CGreat customer service. Agent was friendly and efficient. Easy, quick in and out. Vehicle in great working order.
JANINE BI would recommend renting a U-Haul from this location. Mrs Becerly was great and made the process very smooth.
MARIAN PI was promised mobile pickup but the location did not have any mobile locks. In addition, the Uhaul network was also having issues which delayed my rental pickup. It took 45 min to get my rental checked out. Not a great experience.
Jason KNothing really to improve upon. The two owners were courteous and did all they could to accommodate my needs. Even when problems arose they took the time to see it through. Great people and location.
David GDrob box for key was a bit hard to locate at first. But overall VERY easy process to pick up and drop off.
Christian MNice people but mot a uhaul dealer had trouble figuring things out! The truck is old and broke parts all over it tire gauge stuck on had no power,
JUSTIN NAll was good.
KEVIN MSomething to consider is checking all maintenance lights in the U-Haul before renting it out. The right tire light kept coming on while driving, saying it was Low, then after a while of driving all the lights for tires came on. And if the sensor are broken they should tell you before rental..
Jessica RNothing your service was great. U-Haul was good. Everything was nice. I will for sure go back to you guys. You guys were nice and kindly.
CARLOTA MEverything was great!
Raymond RWelcoming, pleasant, quick
ANTONIO Kthe person at the UHAUL finished my rental application, asked me to give him my credit card to process the payment and withdrew $169.00 from my account without explaining and getting my approval, what it should be only $44.00 charge it was $169.00 I question him and asked him to cancel my transaction , he in return originate a new transaction where I paid again another $45.00 from a different credit card . until today 4/25/25 I have not received back my initial fees charge on my ATM card with US Bank of $169.00 . very unprofessional service .and dishonest as well .
jose RGreat service
MICHAEL K