Customer Reviews for Merle Snider Motors
(U-Haul Neighborhood Dealer)

302 reviews

1021 Country Club Rd   Winfield, KS 67156

(620) 229-9579

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 4/28/2021 - 4/30/2021: Closed

Services at this Location:

Contact Us

(620) 229-9579

1021 Country Club Rd
Winfield, KS 67156

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 4/28/2021 - 4/30/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

greg P. 
Rating:
5.0

rick very friendly and helpful.

james R. 
Rating:
5.0

Customer did not leave a comment.

Abby B. 
Rating:
5.0

Customer did not leave a comment.

LInda K. 
Rating:
3.0

I was glad to have the uhaul back and he was nice but tried to talk to him and he said it wasn't his thing, he was just returning the uhaul and to take it up with customer service but the customer service lady was very rude, gave a lot of attitude then hung up.

Ivy J. 
Rating:
5.0

Friendly and helpful staff.

Shawn E. 
Rating:
5.0

Customer did not leave a comment.

Traci D. 
Rating:
2.0

Was told based on my place that I need a size that was to small to hold all of my stuff. After getting the rental, I went back to a place for a bigger size and they did have available. I had to move in two days and use a personal vehicle. I was unable to move in one setting and had to go back a second day in a person vehicle. This was the worst inconvenience to make an 8 hour trip two days in a row because the uhal was to small to hold all of my stuff. Wasn't given any kind of deal because of this problem. This was the worst move that I had ever done.

Kelci F. 
Rating:
4.0

Customer did not leave a comment.

byron G. 
Rating:
5.0

Great customer service, friendly. Fast transaction. I will rent truck's here again.

Todd T. 
Rating:
5.0

No complaint at all.

jim M. 
Rating:
5.0

Steve was great !!

Traci D. 
Rating:
4.0

Everything worked out great!!

stephen A. 
Rating:
4.0

I dropped off at night - parking area was not well lit. There was one light, but it would only come on every few minutes. Not sure if it was motion sensor-controlled or not. Key box area was well-lit and easy to find.

jason H. 
Rating:
5.0

Very courteous and help full

Rick P. 
Rating:
5.0

Great Service

Robert R. 
Rating:
3.0

Customer did not leave a comment.

Kandice C. 
Rating:
5.0

Customer did not leave a comment.

richard A. 
Rating:
5.0

Customer did not leave a comment.

BOB N. 
Rating:
5.0

Customer did not leave a comment.

sharon J. 
Rating:
4.0

Very good service! Thank you guys for allowing us to get our furniture stored safe and secure while moving it to our new salon!

Christopher S. 
Rating:
5.0

Really nice guys !!

Traci P. 
Rating:
5.0

I was in a time crunch and couldn't find any 5' X 10' enclosed trailers near me. My idea was to find one where I was going. 10 miles from where I was going I stopped at Merle Snyder's.. They had a 6'X12'. I was hooked up and out of there in 20 minutes. I don't think that kind of service has/needs room for improvement. None.i

Gary J. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

Steven P. 
Rating:
4.0

Customer did not leave a comment.

Steven R. 
Rating:
2.0

Not being a rude dickhead goes a long way!

CODY G. 
Rating:
2.0

The guy was just rude. He didn't do a walk around explain anything or disclose the possibility of water from previous damage. He was loud, obnoxious, cussing and hollering calling us out of our names. When asked if we needed to check the oil and fluids in the truck. I don't care if you have to 100miles out of your way just don't do it.

angela A. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
4.0

Customer did not leave a comment.

Wilbur G. 
Rating:
5.0

Customer did not leave a comment.

Sherry W. 
Rating:
5.0

Very nice gentleman. I will be needing another U-Haul in the coming weeks and he was very good at answering all my questions. I most definitely will be using this location again.

Sherry W. 
Rating:
3.0

I had 3 dolly's reserved and they only had one of them

Donald N. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

Customer did not leave a comment.

brad J. 
Rating:
4.0

Customer did not leave a comment.

bruce H. 
Rating:
5.0

I liked that they let me know about the change in pick up location with enough time to plan for that. Because of the change they were fair with me about the miles allowed and pick up time.

Robben L. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
3.0

Customer did not leave a comment.

JEREMY L. 
Rating:
5.0

Customer did not leave a comment.

Larry E. 
Rating:
4.0

Dropped off on a Sunday, per requirements, but ran into trouble with the off-hour drop off process. I had to buy data in order to complete order, which was a bit frustrating, as I use a service that doesn't use data. The presumption of data-based plans (e.g. for submitting photos, etc.) made for a more frustrating experience. No problem with facility though - I've dropped off here twice, each time being without any real problem.

Michael B. 
Rating:
5.0

None

john T. 
Rating:
5.0

Excellent customer service, will definitely use again!!

Robert R. 
Rating:
5.0

doing business with uhaul for years and rick at this location excellent customer service.

norman S. 
Rating:
5.0

Customer did not leave a comment.

cynthia P. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Kathy F. 
Rating:
1.0

Your on line rentals or phone rentals are horrible very difficult and don't work!! Sent 2 hours trying to get my rental truck unacceptable

Heidi H. 
Rating:
1.0

Some retard I've never met is using my email on his account. I get all his invoices. Until Uhaul fixes this, I'm gonna cancel every reservation he makes that I can, and Uhaul gets crappy reviews every time I get sent a request to tell you about my experience.

Tim M. 
Rating:
3.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

I wish I would have been informed that they weren't going to be open or have staff onsite. I'm a young woman and returned the trailer alone. I wasn't aware I was going to have to disconnect the trailer which was quite the task. Would have been nice to know ahead of time.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

Dan F. 
Rating:
5.0

Friendly knowledgeable service!

James L. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
3.0

I was at the location for over an hour waiting to get the photos accepted and never could so I called and it still was another 40 minutes before the process was complete. I will not be using the 24/7 option again. I like uhaul otherwise, but it has never taken 2 hours before. I hope this system of after hours processing can be reviewed and improved. The truck itself was muddy and the cab wasn't clean. The truck was easy to drive and we got the job done!

John W. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Emily H. 
Rating:
5.0

Quick and easy dropoff. no hassles great!!

Tima B. 
Rating:
3.0

Customer did not leave a comment.

millie M. 
Rating:
4.0

Customer did not leave a comment.

Higinio U. 
Rating:
5.0

Customer did not leave a comment.

Matt P. 
Rating:
5.0

Customer did not leave a comment.

carla B. 
Rating:
5.0

Customer did not leave a comment.

Traci P. 
Rating:
5.0

Customer did not leave a comment.

jay R. 
Rating:
5.0

Customer did not leave a comment.

ruth A. 
Rating:
5.0

Only issue was they were closed and I had to call the 1-800 # to check the trailer in which is what my contract said to do. The first couple of people seemed confused that I was calling in then I sat on hold for nearly 30 minutes until a really nice picked up and helped me. I can't understand why the check was confusing for them.

Robin N. 
Rating:
5.0

Customer did not leave a comment.

Judith B. 
Rating:
3.0

Was not as much fuel as they stated and windshield wiper blades need replaced.

Riley B. 
Rating:
5.0

Customer did not leave a comment.

Cory M. 
Rating:
5.0

The place was closed when I delivered the trailer but it was not difficult to drop off. The contract drop off box is where you can find it easily. For the record, I have been there before and the employees there are very helpful. I highly recommend this place.

Connie V. 
Rating:
5.0

Place.was closed when we dropped the truck off. Key drop off made it easy.

teresa P. 
Rating:
5.0

These guys were great. Friendly and efficient.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

patricia U. 
Rating:
5.0

Customer did not leave a comment.

louise G. 
Rating:
5.0

Customer did not leave a comment.

dave W. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Elvon C. 
Rating:
5.0

Great customer service at the drop off business!

CLYDE V. 
Rating:
4.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Rick is awesome!! Highly recommend this dealer.

cINDI H. 
Rating:
5.0

Customer did not leave a comment.

Connor B. 
Rating:
4.0

Customer did not leave a comment.

Ben P. 
Rating:
5.0

Great experience all the way around. Friendly and quick.

Scott N. 
Rating:
3.0

Customer did not leave a comment.

lauren M. 
Rating:
5.0

There was white dog hair in the cab

Catrice N. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

MELODI S. 
Rating:
5.0

I cannot remember the name of the employee who helped me, but he most definitely went above and beyond. As this was my first time hauling anything; the employee found my lights and hooked up the trailer for me. He also gave me helpful tips as how to operate and maneuver the trailer! Excellent service and would definitely recommend!

Erika P. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Rich P. 
Rating:
4.0

supply needed accessories like conversion for light hookups.

Katelyn K. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

This was easy

Eric L. 
Rating:
4.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Victoria H. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Katherine F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
No reviews have been submitted for this location.

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