Customer Reviews for Metrowest Auto Sales and Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Metrowest Auto Sales and Service

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Youssef A. on

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I returned the truck at working hours but found no one at the place. Then I found out next day that I was charged extra $20 for returning the truck after working hours...

Matthew J. on

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Oil light was on in truck upon pickup. Facility staff said that it is not their policy to check vehicle fluids between rentals. The staff member at the counter said she could not authorize the oil to be checked or changed until the manager arrived. Once the manager arrived to the facility and the oil change was authorized the mechanic said that the oil was completely empty in the truck but he had no more oil and we would have to wait for a delivery. About an hour later his delivery of oil arrived and he filled the tank. By this time it was almost two hours after my initial rental agreement was printed so I asked the manager if he could update my contract with the current time since I rented for 24 hours and felt as though I should not have had to pay for the time the truck was still on the lot with no oil in it. He then told me that he was not the manager and could not change the time on the rental agreement. He informed me that the girl I spoke to earlier who told me he was the manager was the actual manager but she was gone for the day. When I refused to leave with the truck without an updated rental agreement he said he would handwrite the time on my contract and sign it. As I was currently on the clock attempting to move inventory for my company I agreed that would be ok for the sake of time. The facility provided no paperwork to annotate flaws or damage to the vehicle prior to leaving the lot as most other uhaul facilities I have rented from in the past do. In fact they asked me to sign for the fuel level and mileage without giving me the key to verify those levels and I had to ask for the key to do so before I signed. After leaving the truck had a few other issues reflecting very poor maintanence practices including very dim headlights and a burnt out overhead light in the cargo area. I will absolutely never rent from this particular uhaul facility again. The business is actually a shady looking used car dealership and they run their uhaul renting business exactly the way you would expect a shady used car dealership to run it.

Alexis D. on

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Wait time was much longer than expected and asked for equipment that they ended up charging me for that they didn’t have

Scott M. on

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Anthony F. on

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John F. on

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Excellent experience...would recommend to friends

Andrew N. on

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Not much to improve upon I showed up parked the vehicle where I was directed to, handed them the key, and they took care of the rest.

DAVID S. on

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They were late opening and needed to get the return done before I could go. Backed me up by 30 min. I asked for packing pads when I reserved and they had none. The truck was not on full in the gas and I only drove 50 miles and had to put in 30 bucks to get to the full level. Would love to see a discount applied on my rental for these issues stated above.

Jason E. on

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Absolutely terrible customer service. Avoid this location at all costs.

Samantha S. on

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Customer did not leave a comment.

Brianna S. on

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I was charged the wrong amount the first time and then recharged a second time.

Kyle F. on

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Don't charge me 35 dollars above the estimated amount.

BARBARA B. on

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The Worcester location was poor costumer service, they barely spoke, never explained anything. She took a photo of my drivers license with her personal cell phone, she never explained what she was doing. I would never go back to that location! The vehicle has issues with the transmission which made driving on the roads challenging. No one ever asked if I had any issues or concerns ! I was qouatrd 90$ at Natick location to pick up vehicle and charged 138$ in Worcester location. I was unsatiffird Keith my overall experience and will not return for further service and would not recommend U-haul to anyone

Earl D. on

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joseph a. on

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Gary L. on

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does not need improvement

Matthew G. on

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Glenn C. on

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Took the keys, did not inspect the truck. Did not print me a receipt stating that I had returned the truck. Horrible experience all together

Cristiano J. on

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Raissa was quick and very accommodating with all requests. Always good to have U-Haul on our side when needed.

Marc L. on

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Tow dolly had damage. Could have damaged car I was moving. Should not have been in service. I had no option but to take this dolly due to no others available.

tamara l. on

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Experience was poor when dealing with on-line reservation system. I was quoted a price that was not honored at time of pick up. IN addition, initial location pick-up was over 1 1/2 hours away and when I called to correct I was told I would be contacted for pick up location, but was never called. When I picked up at location I was given a price double what I was quoted. Efforts were made to correct, however Manager I was transferred to never answered the phone and line went dead. When I called back I was told an objection form needed to be completed and U-Haul would respond within 1-3 days. I still have not heard back from anyone and that was two days ago. I was provided a new price, however still not satisfactory as it was more than the price I was quoted. Truck worked great and service location employee was very helpful despite circumstances.

JOSEPH B. on

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Please to the best my knowledge on this service that U-haul and Metrowest rendered was excellent.

Jeffrey B. on

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No issues at all with the rental of the vehicle. Professional service.

Petar D. on

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Evan S. on

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vincent c. on

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nicole b. on

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Meghan D. on

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Charles A. on

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Joel S. on

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Jane P. on

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The whole reason we rented a uhaul was to move appliances. We rented an appliance dolly, and when we got to the southwest cutoff location (out of our way, and not our preferred location) there weren’t any. We were told by the rude workers that we would have to drive to our preferred location on Belmont st to pick one up. It ended up being 14 miles out of our way. The people told us the dolly would fit in our car, because we didn’t want to put extra miles on our uhaul. It barely fit, and we had to rearrange seats. When we got to the Belmont location, they had no idea we were coming, even though the southwest cutoff location claimed they called to let them know. We also declined the insurance. The man said it was mandatory. Never heard of that before. Unbelievly rude and condescending man. So we paid extra for insurance we didn’t want/need. THEN... we asked that our truck had a ramp, since we would be moving appliances. The man on the phone a few days before told me that all of the trucks had ramps. The idiots at the uhaul place told us that as well....when we got to our moving location and went to load a very heavy refrigerator, washer, and dryer...no ramp. That was fun having to lift those items! Then, I called to complain and the customer service rep told me the small trucks didn’t have ramps. Would have been nice to know, since I had already asked twice. Nightmare experience. I have used uhaul 5 times and always had an excellent experience. Now, I will NEVER use again.

Paul J. on

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Customer did not leave a comment.