The handtruck was not in the truck when we arrived, we had to find one that matched the description outside. The truck was clean and easy t find,. The App self serve was hard to follow and did not provide clear instructions about how to verify your are a person. It took twenty minutes before we realized it was calling people we put in as contacts. This verification should be done prior to pick up becuase it held us up for a long time trying to figure it out. There was no one there to help us through that process and the CHAT was useless
Jeffrey D
Magic World
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shrewsbury, MA 01545
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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They overcharged me to try to rip me off
CHRISTOPHER ONo improvement needed.
Andrei VNice guy at Magic World
James Onot fault of location. self pick up not explained by uhaul. the entire process was a nightmare
Cecelia G