Make sure that when customer is paying in cash with a $100.00 deposit that you inform them that they will not recieve their deposit back in cash upon return of equipment, but will have to wait for a check to be mailed to them.Betty C.
Customer Reviews for Miami Valley Barns
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.Matthew K.
The battery died on me while I was at my brother's house. He gave me a jump tho.Patricia C.
The location is out in the middle of nowhere and GPS takes you past the facility. The truck was said to have a 1/4 tank of fuel, but it was under E. The windshield has a crack in it as we documented, but when I called the pickup location she said that we were covered bcuz I had the insurance. Not exactly what you want to hear nor very professional. The truck had no wiper fluid in it and it appears the truck had not been cleaned or looked at when it was dropped off.STEPHANIE M.
Customer did not leave a comment.Emily V.
Customer did not leave a comment.STEVEN H.
Customer did not leave a comment.STANLEY S.
Customer did not leave a comment.Matthew W.
Dropped truck after hours, Had trouble using website to check in truck after using truck 6 hours. Called 800 number to get help checking in truck and was on hold over an hour. Drop off location charged me $20.00 for after hours fee.robert R.
Improve the return process for after hours. The 1(800) 468-4285 to get help on returning the trailer NEEDS help. 1) we had to wait for 64 minutes to get the system to call us back, when it did, we went through the system prompts, the system stated your next in the cue, THAN DISCONNETED. So we called back, a 77 minute wait to have the same thing happen, DISCONNETED. We tried to use the location return process on the uHual.com website, we signed in to our account, clicked on the trailer return, clicked on the Aa beside the web address, than Web Location tab, than on the Allow (My Location) but still got the the following" "We were unable to determine your current location. Ensure location service is turned on in your mobile device settings for the browser you are using and try again" WE got this message about 5 times, than tried to call the 1 (800) number with no success, Thanks Kenneth Jones 419-410-3911 firstname.lastname@example.orgKENNETH J.
Not open every dayElwood G.
Customer did not leave a comment.THOMAS A.
The staff was very polite and helpful. Great location and access. The trailer was perfect for what we needed.albert A.
Customer did not leave a comment.matt S.
Just stay the way you areMATTHEW L.
The lock box should be on the same side of the building as the trucks.Kelly S.
Customer did not leave a comment.Bailey F.
I had a hard time with the hours open/available, but that is a ME problem, because I could have chosen another site. 10/10 seriously, they were awesome even though I was kinda a butthead.IVY D.
Customer did not leave a comment.samuel M.
Customer did not leave a comment.TERRY F.
Customer did not leave a comment.KAROLE H.
Customer did not leave a comment.Stewart C.
Customer did not leave a comment.Valerie G.
Customer did not leave a comment.stan G.
Customer did not leave a comment.Steven W.
Dropped trailer at night. Easy location to get in and out of.CALE K.
Customer did not leave a comment.Gregory T.
Customer did not leave a comment.james K.
Nice people great jobKevin M.
Customer did not leave a comment.Cynthia McGeehan M.
your website sucks spent an hour trying to return truck would not download picsdaniel S.
Customer did not leave a comment.Tim C.
I spent 45 minutes on hold because the GPS said I couldn't continue because I was not at the correct location and I was sitting right in front of the truck. Then I was charged for gas after I returned the truck with more gas than it had when I picked it up. Moving day stinks and Uhaul made it worse.Crystal S.
Terrible. Could not find the drop off box and customer couldn't tell me where it was. The area was over grown and dark.Austin B.
I am very unhappy with the computer 24 /7 not working correctly, leaving me without a truck and unable to get the website and app to work. It took the owner of the location to physically come out and fix the problems. I returned the truck within 4 hours but could not use the app once more. I will never use your company again. I am waiting to see how many errors appear on my bill. I expect the un needed charges such as having to use a 15 foot truck instead of the 10 I was promised, I should not have to pay that extra 10 dollars. Plus I do not expect the 20 dollar fee for not using 24/7 to say when I returned as it does not work. I have a screen shot to prove it. None of this is the locations error nor was it mine. Please contact me as this needs to be resolved and quickly.Ellis B.
Customer did not leave a comment.Ken B.
Quick and they answered all the questions I hadJustin B.
Customer did not leave a comment.kimberly J.
Very nice staff. I recommendJOHN B.
Customer did not leave a comment.Patricia T.
Customer did not leave a comment.Brenda B.