Very nice
ROBERT S
Customer Reviews for Michaels Service Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
These people are amazing. 55 years doing this shows. I was in and out in about 5 minutes hitched up and in route. Thank You
Douglas ROnline check in was a pain in the butt.
Benjamin PThe folks were friendly. However, they rented me a trailer with bald tires, very bald tires! It made a 550 mile trip which was miracle. Before you leave here, check the equipment over carefully!
Francis LAlways get my truck from here. Great people
Deborah CThe staff was professional and efficient. They were responsive to my questions and ready to issue me a truck when I arrived. The site itself could use a little bit of updating. The truck that I was provided was excellent. The ride was so smooth that I forgot that I was driving a truck for most of the trip.
Mark DExcellent service, top notch!
Martin WI had tried to reserve trailer online for this location and somehow it had been reserved at another location. The employee (Vincent, who had arrived early) was able to fix me up with everything I needed. Don’t know anything that could be improved at this location. Website maybe
fred wAbsolutely perfect
MARVIN MFriendly staff, fast and easy rental process.
pedroangel hHad a great experience there. Staff was very knowledgeable and helpful.
Felicia CMy deposit still hasn’t shown up on my card
Brian SThe truck should not be on the road. As a mechanic of 20 plus years there is no way this truck would pass inspection the truck has so much play in steering it’s kind of a joke. Truck needs to just be retired it caused me more travel time and will most likely not use U-Haul unless it’s a newer truck. Could also hardly see on the back roads due to the headlight and no washer fluid to clean the windows
John WGrease or oil roll up Door that's all thanks again U Haul.
Timothy CGreat experience. Still waiting on my refund 2 days after I returned the truck
Carla SVery friendly
Sharon MWell, when I went inside the Uhaul place and told the lady Bobbi I needed a Uhaul one-way to Charlotte she denied me saying she cant give me a Uhaul. So, I went online and reserved the Uhaul from the same location and I was able to rent it. This isn't my first rodeo with this location and Bobbi's attitude is always rude. The customer service sucks.
Shanta SI don't think there's anything everything went smooth. Checking was easy drop off as easier really appreciate your help
Timothy CGood clean inventory. No fuss check in. Will return for truck rental needs.
Kirk HI cose the self guided pick up and I still had to go inside and deal with the owner. The vehicle they gave me the heater did not work and it was a cold unpleasant ride.
Joshua SOnline return was extremely difficult to use. Photos would not upload properly. Had to redo return photos multiple times.
Kenneth Kbest location in charlotte. You better give this place a bonus for giving uhaul a good name
Adam AWas to expensive
gert mThe price said $63 it doubled after it was returned
Mairaannfaith Mplease take better Maintenance care of your trucks.
Anita HKeep Bobbi Sue working
LEONARD CJust keep doing what you're doing
LAWRENCE CWe got the truck and it was very clean and the Lady on We Franklin was very friendly, and courteous got you in and out thank you.
Mary kthanks, they hooked and unhooked trailer I will rent again from this location
scott cVery nice people at this location and will use them if needed. Thanks, Ray
Ray SIt was an awesome experience! Thanks to everyone at UHaul on W. Franklin Blvd. Great group of people!
janice cAlways a pleasure to rent from UHAUL
Colin WFine
Zachary SNothing it was a great experience and the people at Michaels Service Center Inc were extremely helpful!
debbiejones sgreat customer service
biggerstaff fReceptionist was very friendly, helped us, even if we had the mobile pick up. And explained the drop off process perfectly. Will be coming back to this location. It was very easy to return as well.
Rubi TGreat customer services! I didn’t get the women’s name who helped me but she went above and beyond , compassionate. Needed to extend my time as I thought I wouldn’t need more then 6 hours but it was no worries she took care of me and saved me as well. Greatly appreciate. Also easy check in with no wait time. The fastest I ever booked a reservation online and was in and out in less then 5 minutes.
Breannamonique BEverything was great nothing to improve 👍
MYA MThe trailer worked fine, no issues!
rob aI can’t say enough about this U-Haul store. I use them often, as I work with families helping them obtain stable housing. One Sunday, I couldn’t get the app to work so I could use mobile check in and Vince happened to be inside. He helped me rent my truck even though it was his day off. This time, it was no different. Vince is so nice and helpful. Makes any process easy. This is my go to place for U-Haul rental in my city. If you need a U-Haul, go see Vince. Tell him Tasha sent you!
LITASHA WVan chips all over front seat, the ac only blew out of the defrost and was very weak.. we had 3 ppl in front seat on a 85 degree day for 7 hours and it was the most miserable ride ever.. the floor in the back of the van had some kind of oil spilled in to which the first box my wife took into van slipped and hurt her ankle.. I was never walked around the van to look at previous damage or cleanliness or functions.. this was a horrible experience and will never rent from uhaul again or refer to anyone.. yet I will be charged fully for my inconvenience and that’s the real shame
Shawn BI dropped the vehicle off after hours
Lee PI have used this U-haul center several times. Always great service.
susan bBobbi has the best facility to rent from. They are very professional and a pleasure to work with. I have rented a truck from them on several occasions and their equipment is always in the best condition and they always have me in and out in a timely manner. I highly recommend them. Thank you
Reginald HAlways the best. Only place I rent a uhaul from at home
Tim GThis location is a joke. One woman (smoking) barely moving, and her hapless assistant. We waited 30 minutes and we were first in line. I bet others waited 3x that long. We hooked the filthy trailer up ourselves.
Andrew FUhaul charged me over 600 dollars for one truck for 3 days adter i submita disputemanagementsaid they wouldnt refund half the amount because thats what i was being charged. My reservation was rescheduled through uhaul dispatch and it was scheduled incorrectly then I had a uhaul center call and demand the truck back and tell me they would charge me double for the truck. I've used uhaul several times and to move across country, we will never use uhaul again. This is insane at how Corrupt uhaul has become.
DANIEL RI was charged for another day, when I was told I would not be charged.
Nancy TEverything was fine I didn't know about how to check in I parked the truck in the back like they told me to but I didn't fill out the form and didn't take the pictures I guess I'll do it Monday when I go back everything was fine
robertwalter o