To be fair we dropped off after hours. Do, we did not interact with any on site staff. It was fine.
Steve W
Customer Reviews for Mid Iowa Towing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No problem with this location. But it wasn’t the one that was supposed to have our reservation. The morning was a complete cluster.
Enita LWe had an appt to pick up at 11am. Got a call about 9:40am that no one would be there and they needed to switch us to a 24/7 reservation. I had already checked in online, uploading pictures of my driver's license, etc. Had to do that all over again with my cell phone once I got there. Wanted info about my other driver; sent him a link that would not allow him to click "Continue" after he filled in information (that I had already entered the previous day). They did put the key inside the truck with a padlock, and we were then able to access the code and be on our way, so I do appreciate that we were still able to pick up the truck. (This was after I had made a reservation to pick up at another location and was called 2 days prior, saying that a truck in the size we wanted would not be there and that this location was the closest option.)
Apryl HWould recommend for the cheaper price. The guy was super nice also!
Cody RThe office was kind of rough looking with a nude pinup poster on the wall. The employees in the garage were cursing and arguing loudly. The guy who helped me was good, fast and professional.
Paul MMid Iowa Towing were the best! Super cool. My favorite U-Haul experience thus far!
Joel FThe only location I will go to is this one on East 28th. They are the best and very professional nice friendly staff.
TERRESHA YRemind people to take pictures before they leave.
CAROL CWe booked a truck to pick up outside of office hours. We started out a little frustrated because we couldn’t get the lock open. But then the employees went above and beyond. The staff member I spoke to on the phone was kind and helpful. Then another staff member showed up to help us get in the truck. He was very helpful and friendly. We really appreciated the good service!
Jaime WThe guy was super nice and he had great equipment there. He was very helpful and knowledgeable.
KATHRYN MVehicle had check engine light. Service with local Team was very good. Will rent again
JACK DI was charged an extra day erroneously, and no one is replying to email to correct the issue. The equipment was a worn down truck that needed service delaying the time I had to move, the door wouldn’t close well and was extremely loud in the cab. In the future I’ll be choosing a different truck company.
DAVID HNever. This place is trash.
Zachary MNo one onsite, no signs showing were to park equipment
Charles DQuick, easy and helpful. Way better thany previous experience at an actual U-Haul store.
BRAXTON SAll the best
SAYED JNobody at this location when I went to drop off the truck. Attempted to do mobile drop off but yet again the app refused to let me make an account thus inhibiting me from doing mobile drop off. A man who didn’t work there pulled up and was able to contact his friend who did work there on his personal cell to assist me. Would recommend fixing this issue that I had with the (as well as my friend had) so mobile drop off can work if nobody is at the locations.
ANNA PVery friendly , fast service!
JEFFREY SMy Uhaul truck broke down and left me stranded while moving all of my belonging cross country. So unsafe and could have put my life in danger.
APRIL HThe drop off box has no lock
NADEEM RIt would have been nice NOT to have to wait for the guy. The sign said “open” and his personal truck was on site, ( but he wasn’t there!) While i understand the IA STATE FAIR was happening - I managed to be on time so I don’t understand why he wasn’t. I told the girl for the reservation that 12 noon was when I was planning to be there. So it was a bit obnoxious that Danielle had to call him to come there. The guy also told me it was only going to be $20-$30 to rent the hauler. When I got to the 2nd location to pick up the hauler the price jumped to $105.!!! I was unable to afford the car hauler. I will say your employees were friendly- but the service wasn’t actually provided. My frustration w/uhaul is when people are scheduled/supposed to be there - they should be there !! (At the actual location). When they aren’t there and you can’t tell to someone on the phone it’s really frustrating.
HOPE TI called to get a receipt and the person who answered was away from the office and promised a call when they returned. I had to call them back and they said the receipt had already been sent. Because I was calling they should have realized that I hadn't received it or I wouldn't be calling for one. She was very mater-of-fact and unapologetic and told me to call the main number. I had to ask for it and she gave me the alpha-numeric number. None of my devices have letters any longer so I still had to look up the number to get what I needed.
Suzanne WThis place didnt know what they were doing. After I had picked up the truck, I got a call from Uhaul asking if I picked up the truck and where I picked it up from. The person who gave me the key said I was all good to go but I guess she didnt realize she had to dispatch me. This caused problem returning the uhaul to the next location in the app. The uhaul app was terrible.
Lance NEverything went well.
WILLIAM Spoor customer service. Will not use location again.
Ben HWay too expensive. Very expensive
Tiffany DThe employees are very friendly.
Christopher MVery accommodating, wonderful and nice to deal with
Nicholas YAll employees were helpful and very kind!
Angela dN/A Returned 5:08pm 1/7/24
Jesus LThe employees here were extremely helpful and knowledgeable and patient! I had no reason to go into the office because the employee did all the paperwork right at my truck. But the grounds were good and spacious!
Gary W