Customer Reviews for Mid Island Storage
(U-Haul Neighborhood Dealer)

494 reviews

149 Fulford Ganges Rd Unit #201   Salt Spring Island, BC V8K2T9

(250) 537-0892

Hours

  • Mon-Sat: 7:30 am - 6:30 pm
  • Sun: 8 am - 6:30 pm

Special Operating Hours

  • 4/14/2021 - 4/20/2021: Closed

Services at this Location:

Contact Us

(250) 537-0892

149 Fulford Ganges Rd Unit #201
Salt Spring Island, BC V8K2T9

Services at this Location:

Hours

  • Mon-Sat: 7:30 am - 6:30 pm
  • Sun: 8 am - 6:30 pm

Special Operating Hours

  • 4/14/2021 - 4/20/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nicholas T. 
Rating:
3.0

Train staff to understand the U-Haul online booking process, which asks the customer for the estimated mileage. That mileage charge then appears as part of the "Rental Rate" on the contract, making it higher than the $19.95 daily rate.

Chris L. 
Rating:
4.0

Excellent service. We had a bit of a set back at the beginning of the rental period. Yet, the employee at the location and the customer service representative and their supervisor treated me with fairness, friendliness, and understanding. I would definitely rent again.

Bob H. 
Rating:
5.0

Customer did not leave a comment.

Kirk M. 
Rating:
5.0

Online reservation system seemed to not inform the location in a timely manner. When I picked up the vehicle 6 hours after reserving the location seemed to be unaware of it.

Richard V. 
Rating:
1.0

I visited the location Monday January 11th and booked a 10 foot UHaul truck by attending the official UHaul site at Ganges on Salt Spring Island where UHaul trucks and trailers are prominently displayed as being available. Employee took my dates and details, entered them in the business computer and said it was all good and booked and nothing more needed to be done on my end until pick up. We agreed that I would pick up 10 foot truck at 3 pm Wednesday January 13th. I am moving and was quite bvusy. I arranged a team at each end to move furniture and other heavy items. I booked ferry crossing from Salt Spring Island to Tsawwassen near Vanocuver and return. I went to UHaul location and different staff were there and they had no information about the truck I had booked. There was no record in the business computer or assumedly on the UHaul business booking site. I was quite uypset mbecause there are a lot of moving parts to such a move and people including paid and volunteers at each end and all have busy lives and tiome lines. After much escalation on my part, I was able to speak to 'the boss' Al who lives off Island near Victoria anmd obviously maintains a low level of supervision over his business. He said the 10 foot truck was not available. There were two 15 foot trucks anmd he said they were not available either. The only truck he could let me have was 20 foot truck which resulted in much inconvenience and extra charges including the higher rate,n the higher gas usage, and a very much higher ferry toll charge because the 10 foot truck is charged as non-commercial whereas the 20 foot truck is charged as commercial. Al told me that I would be charged only for the 10 foot truck and he wouyld call UHaul and ask if an adjustment could be made for the extra ferry charge as the mistake was his staff error. He also said I would only be charged for one day as it would take longer with the bigger truck to get loaded and unloaded and I would be back just over the 24 hour mark. When I returned the next day after doing the move with the 20 foot truck, I found that there had been no adjustments other than I was charvged for one day instaed of two. Given that I had booked a 10 foot truck, that was a saving to meof only 19.99 Canadioan funds. The bill I was charged was in fact for a 20 foot truck, at $39.99 and there was no adjustment for the high ferry costs I faced and I was chargved for gasoline to add insult to injury as the UHaul outlet is at a gas station where Al is co-owner. We need a UHaul outlet on Salt Spring Island. I suggest the present situation be reviewed. I would like some consideration. I have another move comtemplated and will need a 10 foot truck for two days. I will not edeal with Al or his people. They were terrible to me. Especially Al. He did nothing to help me. He says he spoke to UHaul but obbviously it was not heard if in fact a call was made. Neither he nor his staff have any credibiulity with me. I have used UHaul quite a bit. Always thought and said it was a great company so well run.I would appreciate a call and some consideration. I am busy, a coutry doctor trying tpo look after rural patients in COVID-19 pandemic era. What happened this week really harmed some of my relationships, humiliated me and cost me money and put me under duress. David Goranson MD FCFP(EM) FRRMS david@goranson.ca Cell 250 538-8877

david G. 
Rating:
2.0

The gas was only slightly below what I had when I picked it up and I had to pay to bring it up to at least what it was. Fair I guess but I thought that the broken glass might offset that.

Margaret F. 
Rating:
4.0

Excellent service as always from Betty. Would still like to remind you that the 10” foot truck needs the ignition looks at. It is difficult to start at times and twice I was stuck on the ferry not being able to start the truck immediately. I will be renting it again soon and it would be nice for it to be fixed before my next rental. Thanks

Carolyn H. 
Rating:
4.0

The equipment was clean but I had a real problem turning the key in the ignition since it became stuck quite frequently. I mentioned this problem the last time I rented but nothing was done to rectify the problem. I was stuck on the ferry in one direction and it took a while before it started. A bit embarrassing since it held the traffic up.

Carolyn H. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Great all around.

DARYL L. 
Rating:
5.0

Y'all Da best!

brian P. 
Rating:
5.0

Customer did not leave a comment.

Lynn D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
3.0

Customer did not leave a comment.

Rodney W. 
Rating:
3.0

The truck was DOA. Had to have it jump started. Was stressful as I had movers to meet. It took about a half hour to get someone out to start the truck.. The location personnel were helpful and responsive. As it turned out I was on time to meet the movers The truck was a mess inside. Mud on the floors and spilled coffee all over the center console. The cargo compartment needed sweeping out. I cleaned this all before I returned the vehicle.

Steen L. 
Rating:
1.0

The trailer hitch does not accommodate all trailers. No refund offered even after contacting UHAUL. I will never use this company again.

Gary G. 
Rating:
4.0

Customer did not leave a comment.

Dean S. 
Rating:
5.0

SSI Haul made an exception for me and allowed me to return equipment to a remote (no contact) site so that I could comply with quarantine rules after crossing the border - it was a great help and much appreciated.

Drew S. 
Rating:
5.0

Customer did not leave a comment.

mark alexander M. 
Rating:
5.0

Online booking was easy Pick up was easy and fast Customer representative was friendly Only recommendation is all staff be trained with dealing with cash. I would've paid in cash but they weren't sure how. Other than that, all went smoothly and I'll be back next time I need to move something

Kathleen H. 
Rating:
5.0

Customer did not leave a comment.

Miguel M. 
Rating:
4.0

Courteous professional service. They are doing double duty (also running the busy gas station), so it's busy, but they will take great care of you.

Marina P. 
Rating:
5.0

Great service with busy location ,

Carol M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence N. 
Rating:
5.0

Customer did not leave a comment.

iolo J. 
Rating:
5.0

Thanks for the friendly & helpful service. Will definitely recommend & will use the service again. :-)

BLAKE B. 
Rating:
4.0

Nothing — all good. Thanks!

Meg S. 
Rating:
5.0

Customer did not leave a comment.

simon M. 
Rating:
4.0

Customer did not leave a comment.

Murray N. 
Rating:
1.0

Over charged for gas, truck transmission was horrible, forgot our dolly (didn't charge us) took for bloody ever to check is out. If there was another option on saltspring I would have used it.

James C. 
Rating:
5.0

It was all good! Excellent service

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Whatever you are using to clean the vehicle cab with smells really awful and felt bad for my lungs. it felt difficult to breathe. Had to drive with all the windows wide open.

Kira S. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Gordon M. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Good experience

ron S. 
Rating:
5.0

Friendly and helpful staff. Everything went as advertised. Will rent again from that location.

Christa S. 
Rating:
2.0

Customer did not leave a comment.

George V. 
Rating:
5.0

Great experience picking up and dropping off here. Staff are friendly and helpful. I'll be back the next time I need a truck or moving van.

William P. 
Rating:
5.0

Customer did not leave a comment.

patti T. 
Rating:
5.0

Customer did not leave a comment.

brendan B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence N. 
Rating:
5.0

Everything was just great.

Markus T. 
Rating:
5.0

very friendly staff.

michael M. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Very Good Staff

Bruce A. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
4.0

It was just fine and no changes required.

bruce C. 
Rating:
4.0

The staff at this branch are super friendly and helpful but they are let down by woefully out of date systems and laborious processes. Also I don't understand why when I confirm something like blankets 24 hours before hand With you central team it turns out they actually have no stock at that location. How can your systems be that bad when you have had so many years And so much money to get them right?! The website and all the automated processes really let your business down. In the age of Uber and amazon it is a lack lustre performance from a company with an amazing position to remain dominant in the market for years to come. But you are failing at the technology so soon somebody will come and eat your breakfast and distrust the market. Sort it out!

Pete C. 
Rating:
5.0

Great service!

brian B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence N. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
1.0

I have been charged for two different trucks and the price was way outta whack as for km's driven( charged for 50kms not the 21 I drove ) . Wasn't given the right keys and the truck was at a different location , I will never rent again and am expecting to have these extra charges corrected .

Matilda M. 
Rating:
5.0

Great service! Super helpful and friendly, thanks very much!

Paul C. 
Rating:
4.0

There's not a lot of space to drop stuff off at.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

YVONNE F. 
Rating:
5.0

Early in our trip we attempted for figure out how to set / change the REAR VIEW mirrors, essential for safe driving. I phoned the Uhaul dealer. They didn't know. Phoned again, left message, they failed to get back to me. I rent from Uhaul and this dealership ONLY because it is my ONLY choice, not for its quality. Prices also VERY high for what one gets.

john K. 
Rating:
4.0

Had a hardtime uploading my drivers licence from my cell phone.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Moriah B. 
Rating:
5.0

Excellent experience!!

john D. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Johnathan V. 
Rating:
5.0

Customer did not leave a comment.

Ian C. 
Rating:
5.0

All was good.

marlene S. 
Rating:
3.0

Emailed receipts we could not open. They were not able to be opened in word documents. Trailer was not swept out from previous renter!

Donovan C. 
Rating:
5.0

The trailer hitch securing bolt is a nuisance. Often it won't tighten sufficiently and the hitch rattles excessively. Obviously its made so it can be adjusted by hand but a system with more leverage or better lubrication is needed. Otherwise the rental was great Tx

David T. 
Rating:
5.0

Customer did not leave a comment.

Margery M. 
Rating:
4.0

When checking availability it show not show a truck is available if it is not. Only trucks available show show available......... this has been an ongoing concern for years.

Carolyn H. 
Rating:
1.0

Customer did not leave a comment.

Don R. 
Rating:
2.0

Staff had issues with the computer reservation and I had to call the main line to get help. Took over 40 min to pickup already confirmed rental. Last name was taken wrong so we could not online check in

grady W. 
Rating:
5.0

Customer did not leave a comment.

Snow D. 
Rating:
5.0

The service was EXCELLENT. And the vehicle was in perfect condition. Thank you!

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey M. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
3.0

The storage location of the trailer is not at the actual uhaul location posted on the website. Clearer directions are needed and possible road sign posting.

Ralph H. 
Rating:
5.0

Customer did not leave a comment.

mike L. 
Rating:
5.0

I was charged for an extra day and overpaid on gas by approximately a third - hopefully this will be refunded to my credit card - thanks

deon V. 
Rating:
1.0

Wrong booking, didn't understand the payment process. Caused me to take an unnecessary and costly ferry trip to pick up my deposit, drive out of my way to pick up a vehicle twice the length as the booked one (more fuel and km) told me they could only change the fee if the larger vehicle after it was returned which was incorrect. Caused the drop off location a ton of extra time to fix the problems they created and me literally an afternoon wasted driving to a small island for no reason whatsoever.

Brienne Q. 
Rating:
5.0

Pretty good already

Doug W. 
Rating:
5.0

Customer did not leave a comment.

Stacey V. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Always great friendly service, especially Betty

Jaime H. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Great experience to drive such new cargo van

Kerstin G. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

The truck was great. The staff was friendly. I will rent from them again. Thanks!

chris R. 
Rating:
5.0

All round excellent experience

Tammy M. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

The customer service both at pick up and drop back points was excellent.

Kimberley K. 
Rating:
5.0

Absolutely a good experience. I needed a truck suitable to haul a king size mattress...like NOW!!! No problem said the lady. The truck was there, it drove beautifully, and I was back in three hours. Great to know we have a facility like that here on our funny little island. Thank you!

andrew G. 
Rating:
5.0

Just keep up the good work!

Brenden L. 
Rating:
3.0

I am a commercial customer and I hate being told when I arrive to pick up my UHaul that I have to wait until the gas customers are looked after. I was first in line and was told to my face that UHaul customers are not a priority bu will be looked after gas customers. I also went in earlier to check on my 400am pick up however the agent had no clue how to handle it but wanted to charge me another day.

Carolyn H. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
4.0

Well done! most helpful!

Denny M. 
Rating:
4.0

Rudy was great. Customer service was fast and efficient and friendly.

India B. 
Rating:
3.0

Customer did not leave a comment.

JESSICA K. 
No reviews have been submitted for this location.

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