Customer Reviews for Middleton Ace Hardware
(U-Haul Neighborhood Dealer)

200 reviews

44998 Crestview Rd   Columbiana, OH 44408

(330) 921-4091

Location Hours

  • Mon-Thur: 9:30 am - 7 pm
  • Fri: 10 am - 6 pm
  • Sat: 9:30 am - 5 pm
  • Sun: 12 pm - 3 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(330) 921-4091

44998 Crestview Rd
Columbiana, OH 44408

Services at this Location:

Location Hours

  • Mon-Thur: 9:30 am - 7 pm
  • Fri: 10 am - 6 pm
  • Sat: 9:30 am - 5 pm
  • Sun: 12 pm - 3 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

N/A

STEVE N. 
Rating:
4.0

Moved 20 Mike's away from intended pickup location. That said, the pickup location rep was helpful, courteous and understanding.

Ryan F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Jill B. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

ROBIN G. 
Rating:
4.0

Customer did not leave a comment.

Evelyn B. 
Rating:
5.0

Customer did not leave a comment.

Florence B. 
Rating:
2.0

Check-out process was very painful. Agent complained about how hard the check-in process was using a new app, and took entirely too long for a basic check-in.

Ashley E. 
Rating:
3.0

Customer did not leave a comment.

eugene B. 
Rating:
5.0

Customer did not leave a comment.

REX S. 
Rating:
4.0

Customer did not leave a comment.

Chuck A. 
Rating:
4.0

Did not have any furniture pads here. Had on rental and had to remove.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Bradley G. 
Rating:
5.0

Customer did not leave a comment.

GREGG H. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

JUDY W. 
Rating:
4.0

Customer did not leave a comment.

chris W. 
Rating:
5.0

Every thing was great.

Roger P. 
Rating:
1.0

I got refunded the wrong amount I was charged $112 online and $70 in the store I was supposed to get the $112 back thanks a lot

Amanda R. 
Rating:
3.0

There was cut grass all over the floor of the trailer I rented. Not a big deal but pretty unprofessional to not have even touched it between rentals. When I turned in the trailer the guy that checked me in clearly did not do anything in the computer. So as I suspected I got a call the next day asking when I was going to turn it in. They had no idea it was there already.

Charles G. 
Rating:
5.0

Rented a tow dolly and had to lubricate the tie down latches as they were stiff, rusty and hard to operate.

David W. 
Rating:
5.0

I was told that since I return it early I should give some money back. Contract said use was for 4 days and I returned it in two days

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Nothing Chris was very helpful with an issue that occurred with us getting charged for an extra day he helped by making some calls to fix the issue.

Christopher H. 
Rating:
1.0

It took FORTY MINUTES for this site to process a simple trailer rental reserved and paid in advance online. The store worker had to call someone on the phone to take her thru step by step. Horrible. The gentleman who helped with hooking up the trailer knew what he was doing as it only took 5 minutes.

Brandt P. 
Rating:
5.0

Customer did not leave a comment.

Rae C. 
Rating:
5.0

Customer did not leave a comment.

Brianna F. 
Rating:
5.0

Customer did not leave a comment.

GREGG H. 
Rating:
5.0

Customer did not leave a comment.

Zachary P. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

GARY F. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Overall good experience. Pickup and return process was fast and straightforward. Truck was clean and in proper working order. No complaints whatsoever.

Dakota P. 
Rating:
5.0

Customer did not leave a comment.

Wendy C. 
Rating:
5.0

Everyone there also very friendly and helpful

Keith M. 
Rating:
5.0

Customer did not leave a comment.

richard N. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

The employee that helped connect the trailer was friendly efficient and knowledgeable.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Ashley D. 
Rating:
5.0

Customer did not leave a comment.

John U. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
4.0

When I picked up the truck, I asked if it had been rented recently and was told it just came in. I asked if the cab had been sanitized and the staff member cleaned it for me before I left the lot which I appreciated. Later I found a used surgical mask left in the cab. Vigilant cleaning in the days of COVID feels especially important. The staff at Middleton Ace are always helpful.

RUTH S. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK F. 
Rating:
5.0

Customer did not leave a comment.

Phil G. 
Rating:
5.0

Customer did not leave a comment.

Levi D. 
Rating:
3.0

Picked up truck here. Check engine light was on. They should have removed the dog hair from around passenger seat floor area. Picked up tow dolly at "The Pit Stop" outside of Lisbon. Left tire strap was frayed in a couple of areas. Fortunately, the frays were rolled in the ratchet pin.

Russell W. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Thanks!

James B. 
Rating:
5.0

Customer did not leave a comment.

Chris J. 
Rating:
3.0

It was a little disappointing when I came to pick up the truck that they didn't think to have it warmed up or the ice cleaned off of the windshield. It was a chilly 20° morning. Although he did do it for me while I stood waiting to leave. Otherwise it was just fine.

patti jo S. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
4.0

Didn't have the 20 ft truck available, but did give me the 26 ft one for same price, but wouldn't give me my military discount I rec online

RAY S. 
Rating:
5.0

Actually, the location ( Ace Hardware Middleton ) was extremely professional and accommodating. I will certainly patronize them again

DAVID J F. 
Rating:
5.0

Great People.

Charlie W. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Sharon U. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
3.0

Everything.

Angela N. 
Rating:
5.0

Great people. Get them more units to work with.

Charlie W. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
4.0

Customer did not leave a comment.

Martin W. 
Rating:
1.0

Rude employees not one person waited on me just left the key on the desk walked out

Dave W. 
Rating:
3.0

Was told that a one way trip would cost more then dropping it off at the location i had chose which was near our new location. The rep again insisted it would be less expensive when I explained to the rep we were moving from pa to outside the pa line. My bill ended up to be 246 and some change as we were charges a 75 mile overage at the 99 cents per mile. And even though I got 40 dollars in gas we were still charged 14.50. This ended up to be 286.00 uhaul rental for 24 hours. Well actually 10.5 hours of use... I trusted the rep to provide us with the most accurate cose effective information. He did not. I will not be using uhaul again for any moving in the future.

Jenifer K. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Great service

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Nothing. Every thing went well.

David B. 
Rating:
4.0

Again this location and the people there were great. Your system is horrible. I waited over half an hour because they could not find my reservation. Your reservation \ IT people should be fired en-mass.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

Ricky V. 
Rating:
3.0

Uhaul needs to have an hourly rate for some oh the equipment. Very disappointed in the prices for just a fue hrs of use

Dennis T. 
Rating:
5.0

very knowledgable people .very customer oriented .great job

FRED S. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

I could not return this to a closer location without a extra fee. The also never explained that there would be a hold on my account for $100 and now the money I had to live on as far as gas and food is on hold for 3-5 days even tho I have returned the truck. I was not informed that this would be done no where in the process. If so I would have made other arrangements. I very dissatisfied with the overall experience.

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
3.0

Make sure you're third party dealers understand to ask a drop off location as my paper work did not and caused a bit of a headache despite telling them I was moving to Arkansas they had me bringing back a 5x8 to the state I was moving out of. It should be mandatory on the early check in to fill in a destination so you can determine where the drop off of the equipment will be. Just a suggestion.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Great service, great equipment, we're moving soon so we will be using them for a van or truck!

James W. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Margaret C. 
Rating:
3.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

ciera H. 
Rating:
5.0

Customer did not leave a comment.

RICKIE F M. 
Rating:
5.0

Truck was just what we needed clean and well equipped

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Julio B. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
5.0

Everyone I dealt with was very nice, even when I called for a rental the night beforehand. I would definitely recommend this Uhaul location.

Melody L. 
Rating:
5.0

Very helpful! I was missing a converter plug and hitch pin they helped me get whatbi needed and gave me a walk around so i knew how to use what i was renting. Wounderful staff!

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Julio B. 
Rating:
4.0

Customer did not leave a comment.

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
4.0

The location that I picked up the truck was perfectly fine. The complaint I have is with the set up process. The day I called and held a 15ft truck I was told I could pick the vehicle up at an Austintown location. This would have worked perfect for me. However the day before I was sent a text message saying my pick up was in Warren which was completely out of my way. How do you just change the pick up spot? Then I had to call and try to change the location to find out that there were no 15ft trucks available except the one out of my way! So I had to down size to a 10ft truck! In my opinion that is totally unacceptable!

George D. 
Rating:
5.0

Customer did not leave a comment.

Tyler D. 
Rating:
4.0

Customer did not leave a comment.

William S. 
No reviews have been submitted for this location.

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