Customer Reviews for Middletown Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Middletown Self Storage

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Olivia M.
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Customer did not leave a comment.

Kate F.
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I always use the Middletown location when I have to rent a truck. They are great to work with!

kendall B.
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Customer did not leave a comment.

Bart M.
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william H.
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TOM S.
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Simply the best. Friendly on time and always ready for my arrival. Best Service Ever!

david B.
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Customer did not leave a comment.

Mark H.
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When I arrived to pick up my rental I was informed that the truck that I had reserved was not returned so they did not have a truck for me. It was a very frustrating experience but the local team was eventually able to find me a truck. I appreciated the teams effort to find a solution.

David H.
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nothing. the service and equipment were excellent. thank you. David Hopkins-DeSantis

Evan C.
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Best truck rental place I have ever been. And I've literally been to dozens around the country!

George K.
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Bryan W.
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Friendly !

Heidi H.
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MICHAEL A.
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Fin T.
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Great customer service. Friendly, clean, well maintained vehicle and easy pick up/drop off. Highly recommend this location. I also have a storage unit at this location and have always been impressed with the service.

Sue R.
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Elena M.
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Gary P.
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Nothing, the service was great and very friendly.

Claudio S.
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HAMISH G.
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Fastest in and out turnaround I have experienced regarding any vehicle I have ever rented as far back as I can remember . Effortless. Thanks again !

michael P.
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Jerilyn G.
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Thank you for making rentals so easy and seamless! Not always the case with other U-Haul locations!

Lisa L.
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Gregory C.
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Kenneth H.
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excellent team!

Amanda M.
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Peter B.
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Andrew B.
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The location & truck were both incredibly clean. And the two guys that work at this location are awesome. Friendly, funny & made the whole experience easy & enjoyable.

Lisa L.
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Ron M.
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Middletown Self Storage is great-a very well-run company.

Mark A.
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Nancy H.
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Thomas R.
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I reserved a truck online through the uhaul.com site. I requested a truck, furniture pads, some boxes, wrapping paper, matress cover, etc.. My pick up location was Middletown Self Storage. The customer service at this location was OUTSTANDING - the best I've experienced in many years of renting haul equipment. However, although they had the truck ready to go, the other products I selected as part of my on line order were not. These products were not on the reservation Middletown personnel could see on their computer. After serval attempts to contact haul, I decided to just buy the material from the Middletown location. I want to be sure that I am not being charged twice for this equipment. Thank you. Tom Rossi

Patrick M.
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Customer did not leave a comment.

Eleanora B.
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very friendly and informative staff at the start and finish of our experience. thank you and we would surely use and recommend your location again

Juan R.
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CHARLES D.
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Peter M.
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Price quoted was for one way usage. I estimated the miles based on the understanding that I would be charged actual or i would have taken the time to calculate actual mileage. I estimated 500 miles and I believe the actual was 460 (do not recall the exact number). when I dropped off the truck i was told the cost was fixed an I would only pay more if I exceeded the 500 miles. Other than the cost, everything went smoothly

Elliot B.
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Outstanding.. friendly.. no pressure.. and totally professional.

Lisa L.
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Customer did not leave a comment.

Joseph B.
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Organized, courteous and ready to do business. Despite the COVID, the team was welcoming and professional. I've used the Newport office numerous times over the years, now the Middletown office is my home location.

MICHAEL S.
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Very helpful and professional, all the equipment was clean and well maintained.

Audrey M.
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The husband and wife working were the best! Very kind and personable! I absolutely would come here again just based on customer service alone. My rental was so clean...smelled clean and looked clean and felt clean! I was so happy knowing how clean everything was considering COVID.

janet S.
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The vehicle was clean but "shimmied" when being driven and I was happy we didn't have a long way to go because I would have been car sick from the erratic movement. The people at the desk were polite, friendly and very nice...made the whole experience easy...the vehicle seemed to need a visit to the garage to fix whatever caused the problem. I would not have wanted to go on the highway with it.

ron M.
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Customer did not leave a comment.

robert G.
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Very friendly

Brenda N.
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Edward B.
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Staff following cov 19 procedure and always excellant.

wendy H.
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Easy to reserve, easy to pick up and return. We only used it for the day, but were able to drop off after hours. Staff was courteous, and the process was very streamlined, from the call to reserve the truck, the ease of pick up and then the ability to drop off after hours, with the key drop slot.

George B.
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barbara F.
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thomas M.
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Fantastic operation

Sam H.
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judy M.
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Peter B.
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Carl F.
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Peter B.
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DENNIS S.
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Diane S.
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Great staff, very friendly and helpful.

Andrea R.
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Nothing! Excellent customer service!

John S.
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They were great

David R.
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Customer did not leave a comment.

TOM S.
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Clearly the best service. Truck waiting, clean and off you go in a minute. Friendly and always on target. Quality moving and shipping supplies. I have been renting here for years for my business and for friends and are like the song says " Simply The Best" Thanks MIddletown Storage for always being ready when I need you.

David C.
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2 gentlemen who waited on me were very pleasant. Had the truck waiting for me when I arrived.

Jesse M.
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Very helpful and friendly staff.

Paul S.
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Customer did not leave a comment.

James C.
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tiffany R.
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Awesome customer services always!

kim R.
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John, Bill and Bob are the consummate professionals. Customer service as if it was a 5 Star restaurant!!!

kathy S.
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I have always used this particular U-Haul necause of the great service & professional help I always receive. In ,y opinion they are the best in the state as far as I am concerned !!!!!!!!!

ron M.
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tough to get any better than Middletown Self Storage!

SHARON N.
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Improve online pick - up. In store service is excellent.

jim M.
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Customer did not leave a comment.

MATT A.
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Customer did not leave a comment.

Russell H.
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Outstanding service. The equipment was ready and clean. Staff were very welcoming and professional. I would recommend anyone with storage or truck rentals needs to give them a call.

Susan N.
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Dry the truck bed. It was clean but wet.

Diane S.
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Customer did not leave a comment.

Jennifer S.
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susanna H.
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Great service and the van was perfect- will be back

TOM S.
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The Service is beyond excellent I am a regular and every time the truck is ready and waiting for me clean and correct. Drop off is easy and fast.

MICHAEL A.
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Customer did not leave a comment.

Mia C.
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The staff was very helpful!

Jeffrey M.
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The man at the counter where I picked the truck was great!

Keith G.
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Friendly, informative staff. Very helpful. Clean truck. Everything was seamless.

Thomas B.
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Customer did not leave a comment.

sheila K.
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People were terrific and price was good.

Steven P.
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Great staff!

BARNABY Q.
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Customer did not leave a comment.

Diane S.
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jason P.
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This location is a little farther than I need to travel, but the people are very friendly so its worth it.

joseph E.
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I've rented trucks at this location a half dozen times. They are always courteous and the trucks are clean and ready.

brian L.
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Customer did not leave a comment.

edward K.
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The on-site team was very helpful, as they have been in the past. The entire process was issue free and great.

edward K.
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Quick, Clean, Friendly Ed

fraser T.
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Robert N.
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barbara S.
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elena B.
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Adam F.
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Excellent experience!

Robert H.
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all the staff were very helpful - made it easy, thank you, Bob

No reviews have been submitted for this location.

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