I called the location before dropping off the rental. My call went directly to voicemail. The call was placed at 1440 and went directly to voicemail. No return call. I called customer service and was told that the site was open until 1800. They told me that the site had an after hours drop box so I went. I arrived and there was no indication that this was a UHAUL drop. Nothing on the building said UHAUL but there was a couple of UHAUL vans inside a gated storage storage complex. I went inside the building and a person was there and told me that I was at the correct spot and was able to assist. I would suggest that phone messages be returned and proper signage be placed on the building.
Dan F
Customer Reviews for Midgard Naples 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great friendly service. It went extremely smooth. Thanks and Well Done!
John Wcharged me the wrong price and wont refund me the difference . the truck was leaking from the axle and the trailer was missing a break light assembly and a hitch pin. worst experience ever
william sSelf check in was ridiculous. Took 35min. The look on the key box was VERY difficult to get open !!! The van was very dirty inside. Cigarette ashes on the steering column and trash left in the door NOT SANITARY AT ALL
Mary FThe overhead cabin light doesn't function and the switches are broken. Midgard II is still my go to uhaul rental. Great customer service!
Kenneth BThe agent was very helpful The rental process was easy
Dennis LI only rent from this location. Management does an excellent job! Staff is friendly and knowledgeable.
Lorial DExcellent customer service. The guy that waited on us was excellent
cindy dVery friendly staff!
Staci BCargo van was filled with spackle dust inside. Jessica at the check in was very helpful and friendly. App did not work for me but call to reserve was friendly and efficient. Why do I have to add license to app and show it every time?
Mark MWas great thank you
Wendy PExcellent service
brian cThe people running this location are beyond good, they are great. They assisted me in the use of the equipment and were there to guide me when we returned it. The only things that could be improved were to update Apple Maps to properly find the location and to work on expanding or coping with the tight parking lot. Neither of which reflects poorly on U-Haul or their staff. Thanks to the team at Midgaard II.
Charles LAwesome equipment and costumer service
Sergio CGreat customer service both when I rented over the phone and when I picked it up.
Jay BJohn at u haul Niagara Falls NY was awesome and so helpful in all my rental needs. Easy, and incredibly sensitive to my rental needs. John went above what he had to do to exceed my service expectations thank you
William LExperience was awesome
Paul WTrailer had a patched roof that leaked, clothing that got wet had to be rewashed, The inside of the trailer had broken flower pots dirt and pea gravel I had to clean up.
JAMES DScott was great to deal with.
Daniel CThe door got stuck and took us a long time to close. Truck needs repair or at least a warning on how to open and close. Very frustrating to deal with a broken door after a hot day moving.
Dan DThe lady at the counter was friendly and very efficient. She made the beginning and end of our move a positive experience.
Josh EThe truck operated fine but was very dirty, empty coffee cup in the door, dirt on the dash, dirt and debris in the truck, good thing I had mattress bags. The salesmen was nice and online system was easy to use, but they should clean their trucks before they rent them
Kim HExcelente atención y servicio
ISABEL RGood service and prompt on their assistance.
VICTOR TThe second side door of the van did not open making my moving experience a nightmare. The dealer was aware of the issue yet did not let me know. I had to find out on the day of my move. I think there should have been some compensation because of this issue.
Edward KVery rude at this location.
Rodney NThere was a broken weld on the ramp, but it did not prevent me from loading my equipment.
Evan GIt was all good
William MJess was fantastic. Knowledgeable and efficient. She does a great job.
Lisa RPickup was fantastic for the truck. Very helpful and organized.
Matt LVery easy process and online registration really helps cut down on time factor.
James CNothing it was easy, well oiled machine operation!!
PAUL Rexcellent customers service !!
Silvana HExcellent experience. One of the tires on the truck needed to be filled, but that is my only comment. Loved how smooth the mobile pickup was.
MATTHEW DAs usual, always great customer service from the folks Midgard.
Diego CTruck was serviceable, but it was old equipment with over 150,000 miles on the odometer. Could probably use a refresh!
Nicholas AOverall our experience was good, except for the trailer not being at Bonita where they originally said it would be and we waited for over 30 minutes for the store to open which never did open. Then realized it was clear down in Naples. Still do not understand why they changed it to that location.
Travis KEverything was great. I really appreciated being able to keep the truck am extra day as well. Thank you
Shauna SUnit was dirty. Safety chains where excessively long. Other than that it was great.
DAVID HVery well run. Friendly people to work with.
Larry JGreat customer service and responsive!
Paul OQuick and excellent service
Slavco MNothing Tristan was great!
Michael BThe online order & non communication of this service was non-existent! Wanted the truck @ 8a store opened at 9a… the store personnel was excellent!
Robert Sthe online reservation was great and and simple, the truck was ready and pick up was easy.
Robert VQuick easy friendly service! A breeze! No issues.
Sylvia RThe agent I rented from told me the tank on the van was full and to return it that way. I was not given a copy of the contract at that point. After driving 3 or 4 miles I realized the gage was at 7/8 full and I assumed the gage was inaccurate. I drove the truck a total of 64 miles and filled the tank with 8.85 gallons of gas which seemed like a lot for a van. When I returned it and complained I was told that I should have looked at the contract emailed to me where the gas level was referenced at 15/16 full. I was never told that the contract was emailed and had no email available till after I returned the van. When I complained I was told that that employee wouldn't be around long. No offer was made to credit me for what ever gas I put in in excess of what the van should have used for a 64 mile trip. Not very good customer service where a $12 credit should have been issued based on 13 miles per gallon. For $12 U_HAUL has a very dissatisfied customer. I'm objecting to how this was handled, not the fact that it cost me $12. Philip Zacks
Philip ZYou charged me six dollars for gas incorrectly because I can show you on my credit card that before I returned the truck I put six dollars of gas in & returned it to the original level of a quarter tank. That’s not really good business to do to your customers.
Lisa CNothing I can think of.
Bob CWe had a hard time finding the pickup location because there were multiple locations with the same name.
Lori KThe experience couldn’t be any better. The employee at the counter was knowledgeable, experienced and extremely helpful.
Steve MGreat as always
Jeffrey CThe guys working at Midgard Naples 2 on January 6, 2024 during 1:00 to 5:00 were incredible. They went out in pouring rain and got absolutely drenched just to bring the trucks around for the customers with a smile and without a single complaint. That is what it means to go above and beyond for customers. Those guys deserve a raise, a bonus, or some kind show of appreciation for their hard work during that storm.
GILLES BWhat can be done to Improve your store ? Can't think of anything! From the counter to the security gate to pickup and return, fast and simply easy. Highly recommend! Satisfaction Guaranteed!👍👍
donald bGreat service
Esther MMuy b ien
JOSE UThe problem was I wanted a 24 hour one way rental. We were told because of the holidays. If we could not get the rental back in five hours, then we would be responsible for a three day rental. Felt like we were forced to pay extra money $50 for a one-way drop off. Honestly, I feel like we should be credited back $50. If somebody would like to talk to me I’ll be more than happy to 239-404-1040. Thank you, Jason.
jason sIncredibly helpful. Quick & easy!
David RGreat customer service! I’ve been renting trucks in this location several times.
Andres CLady helping us was very rude, and disrespectful and unaccommodating. We were concerned about the equipment assigned to us since we were traveling over 1400 miles. The vehicle was unable to be locked to our vehicle to help secure it from being stolen. We asked for a different one and were told it couldn’t be done. Believe she was the manager of the facility. The back of trailer, 5 x 8, rode very low to the ground.
Michael S