I have nothing to add. Place was clean, people were friendly and equipment was in good shape
Michael B
Customer Reviews for Midgard Self Storage Bluffton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perhaps have more than one person on site? The virtual assistant seemed kind of strange at first but I see the value in having it at a smaller location like this
Eric HThe trucks really need an upgrade. The truck we rented the seat was broke sat way to low im 5’10” and I had a hard time seeing out the van smelled inside the cab. But the employees and virtual folks were awesome.
Domenic DThe kid there said the fuel was at 1/2 tank when I picked up the truck. it wasn’t even close. We only drove 29 miles and I put $15 in gas in the tank and when we got our receipt emailed to us he snuck a $20 fuel charge on the bill. I will NEVER rent another U-Haul truck ever again!!!!
Steve LGreat service very accommodating.
John BMidgard did a great job of accommodating us after Uhaul dropped the ball on actually have the rented trailer onsite. We talked to a Uhaul associate on the day before, confirming a 4x8 trailer with the caveat that he would call if one was not available. He never called and Uhaul had removed the 4x8 the previous day and we had to rent a 5x8, which was less than ideal.
STUART GEfficient, friendly, clean and easy. A+++++++
Jonathan LWe reserved a furniture dolly and when we picked up the truck, we were told that they did not have any. We were moving a house full of furniture and this created a big problem. We rented on a Sunday and had no opportunities to find a replacement. How can you accept a reservation and not have it at pickup! This made for a frustrating and long day.
Lawrence KThis is an exceptional location run by professional people. It is a significant upgrade from the typical location where U-Haul is a secondary business run out of a dilapidated service station.
Thomas MThe best place I have visited; I am very satisfied with the service.
Ana NThe staff was informative and pleasant. They made for an easy pick up and drop off
Christine CThey are not helpful and I will not use this location ever again
Michael PStaff was stellar !!
Arlin LI was not told to take pictures of the truck before leaving. I would let the customer know next time.
Tobi SConvenient Drop-off
Paul AMake sure they tell them the right drop off location
Robert SThe truck we rented was in terrible driving condition. The front end shook the entire way, along with the steering wheel. The vehicle had not been cleaned before we picked it up. There were no moving blankets that we ordered, in advance, there for us to use.
MICHELLE OGreat service.
Mark EI spoke with Rose from Equipment Distribution the day before and she was very helpful. Rose provided excellent customer service.
Benjamin BTruck had trash inside and wash very dirty. Also check engine light was on when we picked up. Passenger side headlight is very dim
Pamela GTruck was dirty and needed some maintenance. Truck pulled to the left on braking. Truck had 150k miles and was showing its age.
Gregory LTengo Dos cargas de gasolina por un total de 48,90 $; llené el tanque antes de devolver el vehículo, y solo se conduieron 16 millas. Tome fotos y videos del testigo de la gasolina antes de regresarlo y es fue full de gas
LUIS PNothing. The rental agent was excellent!
Neal BMake the location more visible, looks like a self storage place until you walk in to ask! Virtual assistant had a lot of trouble figuring out my reservation.
David HPicking up the truck was a little cumbersome. When I took a picture of my license several times, they kept saying that it couldn’t read it. However, the photos were very clear. Eventually, it finally took it, but that was after about 20 minutes. Also, it would be nice that the morning of the pick up, you receive an email with the code to the box without having to go through the app to find that information. Also, the location of the truck was kind of weird it was not upfront near the office. It was all the way in the fire back corner of the storage facility. Fortunately, I had been there one other time and eventually drove around the storage facility and found the truck. I would think that they would bring the truck out front near the office in the morning or the day before so people don’t have to wander through the storage facility.
DANIEL GStaff was friendly, courteous, and very helpful. I would definitely recommend this location because of their attention to detail and helpfulness. Thank you for the great experience.
ALAN BNot sure if you can do anything. It was all good . The truck was nice and clean. And the service was great.
JEFFERY LGreat personal service at this location
Don BEasy return process!
Dorothy NWould not allow me to take any pictures of the rental as requested. It just showed a black screen with a red outline. I tried several times but when I touched the camera button nothing happened.
David SBetter parking for car that are left there.
EFRAIN OStress free!
PAUL JInform customers to upload license and identity information prior to picking up vehicle. This will speed things up when picking up truck.
Leif PMy reservation declined the safe move, yet I was charged for it in my post drop off receipt. Even though I dropped it off during businesss hours, there was no one around to get help.
Kevin CI always have a great experience with UHaul
William WNothing at this time.
Katherine MJust make sure the trucks are updated on maintenance or just keep newer trucks in rotation.
Lawrence OThe person my son spoke with the day before pickup assured us that someone would be there at 8:00a.m. since that was our pickup time. When we arrived no one was there, even though the sign said open and times listed said it opened at 8. Approximately 20 minutes later a man arrived and asked us to give him 10 minutes “ as he had other things to do”. We were trying to do the mobile app but that wasn’t working either. Finally my son go frustrated and asked the man if we could please get our truck. He said we really aren’t open yet but proceeded with a scowling face to open and let us complete the process. This man never smiled, said have a nice day or anything pleasant to us. If he represents your customer service then you have a problem.
Kathy MThe window was cracked Fix it
Daniel FBusy but the virtual assistant and the onsite folks made it work.
E DCentral scheduling needs to communicate with client when pick-up location is changed. This is, however, a central scheduling problem. The people at Midgard went above and beyond to service our request, even running interference for U-Haul Central Scheduling. They were A+!!
Shery WThey only had one person working taking care of 5 outgoing and incoming customers. She did a good job of taking care of us and hooking up the trailer, but it was nearly an hour after our reservation time.
Craig W