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Brian K
Customer Reviews for Midgard Self Storage Bluffton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was satisfying. Everything was good. Truck ran good and it was clean.
ANGEL GScheduled for a specific pickup and drop off location, and when it came time to pick up the truck with the app the location was changed without any notice and did not have any prep for the new location to leave my car. Dropping off the vehicle going through the process to check it back in and it’s saying I have to pay double the amount I was originally quoted and charged even though I did not add any extra mile or damage. And at the end of the check in process the app takes forever to upload the pictures, and I did not have bad service. Will not be using U-Haul service ever again and will not recommend to anyone.
Roderick JThe manager Doug Meyer is the absolute best. U-Haul should make a special commendation to him...
Stephen BAt the drop off point in Pittsburgh, there was a lady named Hope. She was super nice! Very good customer service! Also, Nikki was really awesome too! Then the next day I had to go back and I worked with a girl named Kia. All three of them were amazing!
forrest sNothing at this time
lawrence cIt was great
Eleazar AEveryone was very nice and helpful throughout the pickup and drop off process. 10/10 experience.
Abimael GThe only disappointing thing was they were sold out of dollys and Handtruck that I had in my reseveration.
Robert CIt was not explained to me that there was not a ramp in a 10ft truck. The link was not explained to me before leaving. The gas tank was at 1/4 not 1/2 when we got it. I called and then the link was explained to me. By that time the link had expired. I put more gas in it than was there when I got it and it was charged for it. I rented the truck for 2 hours. Drove it 20 miles and ended up paying 79.00 for it. I will not rent from this location again
Maria MHave the windshield and mirrors cleaned Bugs guts everywhere Had to use a razor blade to get bug guts off
JAMES MCould be cleaner. Service should be quicker. Always waiting. Great service all in all.
DOROTHY HThe young lady that helped me was very helpful with exceptional customer service.Will definitely use your facility again.
ELIZABETH FNothing g .. the staff was friendly and helpful. Could have had a full tank prepared
EMMA CVery efficiently run location. Plenty of inventory to satisfy any need. Conveniently located next door to a gas station. Very friendly and helpful staff.
KEVIN MThe gas tank was empty, but I didn’t notice it at the time I took the picture because the truck was on a hill. The fuel gauge panel reflected 1/4 tank, but as I drove away, it moved to empty. I returned the truck within the allowed time. I have a video as proof, yet U-Haul is charging me for an extra day. When I originally rented the truck, I asked for dollies and blankets. When I arrived to pick it up, they didn’t have any available. I have four contracts. The last one reflects the changes, but when I returned the truck, they used the first contract and are charging me for the missing items. U-Haul is a disreputable company that tries to rip people off. This kind of practice should be a crime. I would rate this as one of the worst rental experiences I’ve ever had.
DANIEL BDid not listen to my complaints about the quality of the truck, and instead just said “that happens sometimes.”
Benjamin OFriendly and helpful staff, seamless process. Thank you!
ROBERT BWhen I arrived at the pick up location, the office was closed. I was able to secure the keys from the lockbox out front. . There were 4 10 foot trucks parked by the office. There were two trucks parked upfront by the storage containers. a 26 foot and a 10 foot. The 15 foot truck that I rented was not there. I started to walk around to see if I could see any other trucks. This location is also a storage facility, and I went back to the last row of containers, turned right, and all the way at the end of the third row, I saw some equipment and trucks. I walked all the way back there and eventually found the truck. There were no instructions telling me where the truck was located. When I returned the truck, I spoke with a female who identified herself as one of the managers. I explained the situation to her and suggested that in the future they give better direction as to where the truck might be located. She seemed oblivious it didn’t seem to understand why it was important to know where the truck was located. The truck was clean and the week was easy. However, I would hesitate to use this location in the future.
Daniel GI appreciate the quick responses
JAMES PEverything was great - ladies in office were very helpful.
Kevin MThe salesperson was wonderful but getting the trailer out was a little tricky as they were parked so close together. The trailer was a bit difficult to open and close.
CLAUDINE GExcellent service from rental reservation to return. Very efficient, welcoming and competent!
ROBERT JThe exterior of the truck was clean, but the interior of the truck could’ve used some attention
TRAVIS LThe whole staff is awesome. Thanks for a great job............
MARK HMet me as soon as I walked toward the door with a SMILE and asking how he could help me. Led me to the drop off area in a golf cart and took control from there. Unhitched the trailer I rented and moved it into a parking area by himself. Told me I was good to go and thanked me for choosing U-Haul. Moments later a return verification receipt showed up in my email. OUTSTANDING customer service!!!
THOMAS KDropped off sent me an email lady was very sweet
LANCE HIt was not clean and I requested clean.
DOROTHY HSunny is an excellent employee and helped me and my son get the trailer all hooked up and ready to go.
DOUGLAS MQuick and easy return
KEVIN SFree truck lol nothing very professional and fast pick up.
JOHN SI’ve rented from U-Haul many times in the past and it surprises me how much simpler the process has become. Associate Christian helped me when I checked in and checked out the following day. He made things so easy and stress free and had everything prepared before I knew it. Thanks Christian for your awesome service
QUINTESSA HHighly recommend this location. Been there three times now.The man and woman that works there are great.
MARK AFast, friendly, convenient
Melissa MFix the "glitch" on the truck I rented; it's "check engine" light came on and off. More than a bit disconcerting to the renter.
Brock MWas in and out with no problems
PAUL CNothing. My experience was top notch and the employee who assisted was excellent.
JOHN Dchristian beck was super friendly and had everything ready for us.. van was gassed up and good to go.
christian Bstaff was great
Jen SVery satisfied with Midgard Self Storage, uhaul truck and moving check in and return
Mark AExcellent customer seevice
Kristen SI think I had a expected experience. This is even picky people expect when renting from u-haul.
Kevin H