Stress free!
PAUL J
Customer Reviews for Midgard Self Storage Bluffton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Inform customers to upload license and identity information prior to picking up vehicle. This will speed things up when picking up truck.
Leif PMy reservation declined the safe move, yet I was charged for it in my post drop off receipt. Even though I dropped it off during businesss hours, there was no one around to get help.
Kevin CI always have a great experience with UHaul
William WNothing at this time.
Katherine MJust make sure the trucks are updated on maintenance or just keep newer trucks in rotation.
Lawrence OThe person my son spoke with the day before pickup assured us that someone would be there at 8:00a.m. since that was our pickup time. When we arrived no one was there, even though the sign said open and times listed said it opened at 8. Approximately 20 minutes later a man arrived and asked us to give him 10 minutes “ as he had other things to do”. We were trying to do the mobile app but that wasn’t working either. Finally my son go frustrated and asked the man if we could please get our truck. He said we really aren’t open yet but proceeded with a scowling face to open and let us complete the process. This man never smiled, said have a nice day or anything pleasant to us. If he represents your customer service then you have a problem.
Kathy MThe window was cracked Fix it
Daniel FBusy but the virtual assistant and the onsite folks made it work.
E DCentral scheduling needs to communicate with client when pick-up location is changed. This is, however, a central scheduling problem. The people at Midgard went above and beyond to service our request, even running interference for U-Haul Central Scheduling. They were A+!!
Shery WThey only had one person working taking care of 5 outgoing and incoming customers. She did a good job of taking care of us and hooking up the trailer, but it was nearly an hour after our reservation time.
Craig WComments: Great experience with U-Haul! The process was quick and easy, the equipment was clean and reliable, and the staff was helpful and friendly. What can we do to improve for the next customer? Everything went smoothly for me. I don’t have any suggestions for improvement at this time. Keep up the great customer service!
Augustine MTell them the actual price. I was quoted $507, I was charged $586
Richard RThe location was ok at best. A little tight in there and zero parking. But the trailer was not well maintained. I had to grease the wrap handles so they would move correctly. I also had to grease the hoist so I could actually turn it. The straps were also frayed. Just not great overall.
Donald BReps pleasant.
AvonPat SFix the air conditioning in the truck.
Cecil FThis is a car garage with u-haul as a side support. It’s not the main focus or priority for this location.
John LMaybe provide seating in waiting room
Janeen JWhen I picked up my rental on Sunday, 7/26, the U-haul reservation system was not working properly and caused at least an hour delay waiting to get the reservation confirmed. A significant inconvenience. Hopefully a credit can be issued to my reservation charge.
Jay REveryone very friendly and U-Haul seems to be very efficient.
Anthony WI was escorted to park the trailer in the drop-off location and that was great. Personnel said I will receive an email once they check the trailer return into system. I dropped off the trailer 2 days earlier than the allowed 4 days. 2 days of waiting for email and 4 follow up calls caused me to escalate to UHaul. When the trailer was finally checked in, UHaul charged me an extra day. Called Uhaul again and they issued a credit. Summary: Arrived safely with household items and could not have accomplished without UHaul Trailer.
Arthur VHad no idea where to park.
Leonard PVery efficient and friendly
Mark ECustomer service was excellent!
Tina BGreat service. These folks are knowledgeable and nice.
Louisa HThey are amazing
Susan dHave more variety of moving inventory supplies at the store for customers
Deborah MMy personal vehicle was towed as my husband was standing outside while I was inside getting the U-Haul truck. The tow truck driver was rude and would not allow my husband to move our personal truck instead he proceeded to tow our vehicle away. We needed to have our personal vehicle out of the way to maneuver the U-Haul out of the spot. This would hinder me from renting from this location in the future. The unfortunate part is we have rented from here numerous times with no issues.
Christopher tQuick efficient and friendly
john cThe gentleman who checked me in had me in and out quickly
PAUL CUHaul poorly handled my reservations. First it was scheduled for pick up at one location only to receive an email to go to another location much further out in. state that i was not familiar- upon calling and inquiring I was then reserved a truck in Bluffton, SC see reservation only to arrive and learn that there was not a truck available. I had to them accept a smaller truck. What reason do you make reservations if the product is not available.? Secondly, you arbitrarily select a location and send a text with information as opposed to conducting those arrangements in advance.
Monica MDrop off at this location, expedite process, awesome Customer Service.
Lloyd SThe truck was clean, yet smelled like a "smelly old man truck." :-)
minerva aWhen I book the trailer, it had me dropping it off in Chantilly and then when I arrived in Virginia and was ready to return it, it changed the location to Herndon. Herndon was actually better for me, so no complaint there, but it is odd that they swap locations in the middle of the move. It could just easily been a harder place for me to get to.
Dave SSo great to see a live person to assist. Thanks.
Ellen IThe person at the desk was one of the most helpful people I've met - I can't think of anything you could improve.
dave sIn the last month or so I have rented two different times and everyone I have had contact with have been excellent. Would definitely rent from this location again.
William ULocation was okay but U-Haul called the night before we were supposed to pick up in Savannah!
Christine MThe Staff at Midgard Self Storage in Bluffton was the BEST. jay worked hard to accomodate my emergency request and helped my move become a success.
Anthony RQuick and easy pick up and drop off.
Angus MHe was more than accommodating and very professional.
Patricia BEmployees were very helpful
Stephan BNothing
Tudor DGreat service, thanks
Kevin B