Customer Reviews for Midgard Self Storage Oakland
(U-Haul Neighborhood Dealer)

174 reviews

130 Pierce Rd   Oakland, TN 38060

(901) 466-8026

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(901) 466-8026

130 Pierce Rd
Oakland, TN 38060

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very simple on line reservation process and return process. Trailer was in excellent condition

Julie J. 
Rating:
5.0

I was charged $16.00 extra as a debit, aside from my bill of $105.00. I would like clarification on what it was for.

Torre T. 
Rating:
5.0

This place is miles above the other terrible locations. You should advertise more, because the location is hidden.

Brandi F. 
Rating:
5.0

Customer did not leave a comment.

Demyah T. 
Rating:
5.0

NA

shannon W. 
Rating:
5.0

My reservation was cancelled because of not picking the truck up on time from 7384 Raleigh Lagrange Rd, Cordova, TN 38018 and I was told to pick another one from the Oakland location which is 21 miles away. I thought U-haul is secured if I made a reservation and completed the online sign in process. On top of that, I was not given if not picked up on time, reservation would be cancelled notice. Unfortunately, I had to travel for more than half an hour and over charged for the fuel and miles. I did not know U-haul is such a company which should not be trusted and filled with people who don't have a little care for the customers needs and even for the business itself. I totally lost my trust on this company and I would NOT recommend to anyone else unless I got reimbursed my extra money I got robbed by your senseless deeds.

Redatu B. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Paige F. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Darin B. 
Rating:
5.0

At first we had trouble getting into your electronic app to check in that we were dropping the truck off we still don't know how it actually accessed the app that may need to be worked on.

Shannon L. 
Rating:
1.0

I was supposed to pick up in Southaven. I drove from Pheba MS to Southaven which is over 150 miles and was told that my pickup location had been changed to Oakland TN which was another 2 hour drive in heavy traffic. My husband thankfully was with me to drive the uhaul but we were both traumatized and exhausted having to deal with traffic in Memphis. I could not and will not recommend uhaul to anyone planning a move. This is the second time I have used uhaul and both times were difficult. I did not receive an email or a text telling me of the location change. If I had been informed in time I might have been able to make other arrangements. Shame on you Uhaul for taking advantage of your customers.

Yvonne W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Very helpful

Marlon H. 
Rating:
3.0

Customer did not leave a comment.

Susan W. 
Rating:
3.0

I was told the truck was full of gas. When I got in the truck the fuel gauge didn't look full, but was close. I ended up traveling less than 50 miles. When I filled up the truck before returning it, I had to put over 10.5 gallons in it. So I filled ripped off. I've called the store several times, but they don't call me back.

Alfred N. 
Rating:
5.0

Cost per mile is too high

Michael H. 
Rating:
5.0

Customer did not leave a comment.

ronnie S. 
Rating:
5.0

The person that helped me was very helpful and friendly. Went above and beyond and helped hook up the trailer to my vehicle.

Russ B. 
Rating:
5.0

Easy and quick process. Good experience and attention

Damarggy R. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

yonnus T. 
Rating:
5.0

Customer did not leave a comment.

Marvin R. 
Rating:
4.0

Online check-in website kept locking up, not usable.

Robert O. 
Rating:
5.0

Outstanding !!!

John L. 
Rating:
5.0

Fast and easy. Thanks!

Maggie C. 
Rating:
5.0

Nathan should be commended for his customer service skills. I called and got your voicemail…he noticed he missed my call and called me back. Very refreshing in our current challenging workforce.

Greg J. 
Rating:
5.0

Nathan does a great job helping customers and gets equipment repair request submitted if I or anyone else informs him of a maintenance or mechanical issue.

David C. 
Rating:
4.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Nathan and David were great with our Uhaul reservation!! Would definitely recommend this location!

Mary E. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
3.0

I was late returning my rental and was charged another FULL DAY? This policy needs to change. I understand a late fee but, I would've just kept it had I known it was a FULL DAY.

Lawyer W. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
3.0

Drop off was easy with no problems.

William F. 
Rating:
1.0

Customer did not leave a comment.

Caitlyn A. 
Rating:
5.0

Really appreciate letting me park my vehicle till I come back

olufemi S. 
Rating:
1.0

Rep didn't walk me to rental, told me it was the lot and to mart he the numbers on keys to truck. Received a dirty truck upon pick up, received the truck below 1/2 tank, computer says 1/2 tank. I put back in where I picked up at, was charged a $35 fuel charge. Took pics of where fuel was. Rep at drop off sent deposit beck in the form of a check instead of back to debit card. Called 800-go-uhaul was hung up on 3 TIMES! Trying to get this issue resolved.

Scierra G. 
Rating:
5.0

This location optional gate entry #2 has been out of service for sometime now. Should be repaired immediately for more convenient accessibility. Convenience matters. Thank you!

Jimmy S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Make sure the key to the vehicles match

Richard S. 
Rating:
4.0

Customer did not leave a comment.

melvin I. 
Rating:
5.0

Customer did not leave a comment.

matthew B. 
Rating:
5.0

Nathan was amazing. Very patient and helpful.

SUSAN G. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

AUNDRA H. 
Rating:
5.0

Customer did not leave a comment.

THEODORE PALEMON S. 
Rating:
5.0

Excellent service, equipment and price. Very pleased

Edward W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS F. 
Rating:
5.0

Customer did not leave a comment.

THOMIE W. 
Rating:
5.0

Customer did not leave a comment.

daryl H. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS W. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
5.0

Was a great experience...all went wel

James W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

The staff was very polite and quick check out with fresh coffee

TERRENCE S. 
Rating:
4.0

Customer did not leave a comment.

Amy P. 
Rating:
5.0

Customer did not leave a comment.

Beau B. 
Rating:
5.0

Customer did not leave a comment.

Janne Z. 
Rating:
5.0

Customer did not leave a comment.

Misty B. 
Rating:
5.0

Customer did not leave a comment.

KIMBLEY L. 
Rating:
4.0

The equipment was clean, but the right light was not working.

Briceson J. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

The tires on the trailer were very worn and dry rotted. I had to plug a hole in the tire 15 minutes after pickup. I was fortunate to have the expertise to do so, but most customers would not.

DANIEL G. 
Rating:
4.0

Both men were helpful in getting the trailer transferred to the Oakland location to make it easier for us. . Also helping us to hook up the trailer and giving us advice to make it easier.

RICHARD L. 
Rating:
5.0

Nathan was awesome. He took care of all of our needs.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Pete M. 
Rating:
5.0

Cannot think of anything. The employee was friendly & efficient. This employee made the rental an easy transaction.

Lance L. 
Rating:
5.0

I wish it was always this simple!

Ethan A. 
Rating:
3.0

Customer did not leave a comment.

Caleb L. 
Rating:
3.0

Customer did not leave a comment.

Hunter M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

The entire experience was excellent. The customer service gentlemen were pleasant and most helpful. Thanks U-Haul!

Mary C. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline P. 
Rating:
5.0

Customer did not leave a comment.

GARY J. 
Rating:
5.0

Customer did not leave a comment.

Robyn B. 
Rating:
3.0

The rate that they charged for an hour of usage was too much.

Gloria B. 
Rating:
3.0

None

RICHARD B. 
Rating:
5.0

Jim is top notch! Methodical, precise and thorough. Jim should be the standard where all SOP's for all stations should be set. I have dealt with none better. He is the best. Bravo!!!

JOEL L. 
Rating:
4.0

Customer did not leave a comment.

Larry T. 
Rating:
1.0

The staff was rude and unprofessional. Had a reservation for 9:30 and it took 2 hours to receive a truck even after having everything paid and the contract signed. Would not recommend this location at all.

Bre'Ahn H. 
Rating:
5.0

The outside of the vehicle was clean and vehicle itself appeared well maintained; however, the inside was dusty with dog hair everywhere and smelled like a dog. This should have been cleaned prior to rental.

Anya P. 
Rating:
4.0

I had to go 90 miles to pick up the truck in a different state. Closer pick up would have been more convenient.

CURTIS O. 
Rating:
5.0

Customer did not leave a comment.

TYESHA F. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
5.0

Great customer service and friendly staff

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Whoever assigns a location to reservations for the memphis area should be reprimanded. I reserved a truck and trailer two weeks prior to my reservation and checked in the night before. Despite this I still did not have a location assigned for my reservation and had to scramble to find a truck and trailer.

Charles F. 
Rating:
1.0

Nobody on site had to call the cell phone !listed on the closed office many times

Joe C. 
Rating:
1.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
5.0

Customer did not leave a comment.

Florence H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
3.0

I was charged much more than I was told.

Danielle O. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

You were great provider

DONNA B. 
Rating:
4.0

The only issue I had was the speed of using the app, it was slow at both pick up and drop off. At least it worked this time, the last rental I tried to use it we could never get it to go through. The location I picked up from was great and it was easy to drop off at.

Russel H. 
Rating:
5.0

Customer did not leave a comment.

JORDAN S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
No reviews have been submitted for this location.

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