clean truck b-4 using next customerJIMMY G.
Customer Reviews for Midgard Self Storage Oakland
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KELLY B.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.Casey S.
Customer did not leave a comment.JILL L.
Great service!JAMES W.
Customer did not leave a comment.JAMES W.
Customer did not leave a comment.LINDA S.
Customer did not leave a comment.Walter T.
Customer did not leave a comment.MATTHEW H.
Customer did not leave a comment.YOLONDA H.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.JERRY M.
Customer did not leave a comment.Christina S.
Return was easy and received confirms promptly!!John B.
Have a clean truck with proper equipment prepared for next renters. Also, please be ready for those who really depend on your services. Customer service was so poor. Uhaul was rented and ready to go more than a week before, but then the evening before, a truck was not available to us at the said location. Us renters had to go through an entire verification process again the day of pick up. No one was available to help us at our new pick up site. We wandered aimlessly. Our travels were delayed for hours. Very poor service. You just can't make that kind of mistake with a uhaul business, especially for those who relied on timely service in order to move.Greg C.
Customer did not leave a comment.PAULA Y.
Why was I charged gas? I have rented many cars and was always told to bring it back with gas. I specifically ask do I need to bring it back with gas. I was told no. We are not talking about any money, 9.00. Just the principal of doing business. I could have easily put 2.9 gallons in the truck and not have to pay outlandish gas prices from you.RUSSELL H.
Very well pleased ! And great person at front desk.very polite and friendly!!DONNA B.
Customer did not leave a comment.Mack V.
Great customer service!HARRY D.
Waiting on my credit. $50.00Beth H.
Customer did not leave a comment.Malvis W.
No improvement everything was very professional and satisfied.Ella W.
Customer did not leave a comment.Hayden M.
Customer did not leave a comment.ANTHONY R.
Great customer service at this location.Matthew B.
Keep up the good workTyrome C.
After making a reservation online and paying in advance you tried to switch me from a 5x8 enclosed trailer to a 5x8 van. When I refused you sent me to another location, which was fine however when I went to pick up the trailer they wanted to charge an additional $40.00. After waiting on the phone for over 20 minutes I was told I owed $69.95. After being sent to a supervisor and another 30 plus minutes on the phone the issue was finally resolved. I have rented from U-Haul many times over the years and have generally been satisfied with your service. Not this time I hope I never have the need to rent equipment again.Mark Y.
Customer did not leave a comment.JOHN P.
Customer did not leave a comment.Kenneth D.
Customer did not leave a comment.Brian T.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Ashley L.
Customer did not leave a comment.James T.
Customer did not leave a comment.Myiesha B.
Customer did not leave a comment.CLAUDE S.
This was a alternate location as the primary didn't have the truck I reserved. They were not ready for us and it took a long time to drive to this location. When I called customer service to explain my issues they hung up on me...... No compensation for lost time and mileage was offered at all !!Craig H.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.JACQUELINE P.
Customer did not leave a comment.Ginger S.
Customer did not leave a comment.Nancy G.
I will nit recommend uhaul to anyone going forward. I was charged $774 dollars to move my son back to Knoxville from Memphis. It was less than 200 to move him there. Not sure why there is such a disparity in pricing but I feel like i was violated having to pay this exorbitant amount for the same truck in a different direction.John K.
Customer did not leave a comment.Brenda K.
Everything went along smoothly. In fact it was perfect for me. I HAD NO PROBLEMS AT ALL.arlillie I.
My 24/7 checkout went smoothly.JOHN R.
Customer did not leave a comment.Justin T.
Customer did not leave a comment.James T.
Great guy helped us get the hitch hooked and made sure we knew what we were doing. Extremely nice.Latisha B.
Customer did not leave a comment.Berlin F.
process took a long time. had to start over several times and was charged for unwanted items. I understand things happen. just being honestamy L.
Wish your trucks were higher like the Penske truck I drove before. The uhaul wasn't as tall as the Penske truck. I have a taller cabinet that easily stood upright in a Penske truck, couldn't even stand it upright in a uhaul, had to place that cabinet flat down in a friends pick up truck. Definitely last time I use a Uhaul..Christopher S.
Great Service!Whitney W.
Manager very helpful.James S.
Customer did not leave a comment.Beth D.
Customer did not leave a comment.Robert J.
Very nice folks. Really made sure I knew how to hitch the trailer correctly.Jon R.
Customer did not leave a comment.Bradley M.
Customer did not leave a comment.Dale W.
Customer did not leave a comment.Terry E.
Customer did not leave a comment.mario W.
great jobBernie B.
Good place to do business with.Charles T.
Chad was very kind, professional and helpful. He's a wonderful asset to your business...Lea L.
Customer did not leave a comment.Charles T.
In the past,I have been happy with u-haul. I'm not sure if I will rent from uhaul again based on my previous experience. That truck I rented was a piece of junk. It leaked transmission fluid . We had to make a 400 mile trip in it just hoping it would get us to our destination without any incident. Once we got to our new home ,there was a rather large puddle of transmission fluid on our concrete driveway. I really thought maybe u-haul would have a bit more pride in their equipment. Penske offered me a better deal if I would rent from them but I decided to stick with u-haul. As far as the dealers, both pickup and drop-off were great and very helpful. My only negative comment is about the equipment.James J.