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John Z
Customer Reviews for Midgard Seneca Boat
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady in the office was super sweet and very helpful.
Sheila L100% to Thomas and staff. They went above & beyond to accommodate our rental needs. Professional & Courteous service. Will recommend.
JOHN BFirst time dropping at this location. Guys were friendly and had us on our way in no time.
trevor nStaff was fast, friendly and professional. Drop off was quick and painless.
Robert Winteresting use of technology to speak to a 'live' person. (one was AL, one was TN and I forget the third.) Would have liked a live person on site. But all got done ok.
PATRICIA LThe trailer was clean and the service outstanding! However, the floor of that trailer needs serious work the noises it made worried me, additionally there was NO ramp! Had I known that I would have returned it quickly. I feel that I was taken advantage of, you got your money and I got a trailer that was past it's prime 10 years ago.
Michael SThe associates were extremely helpful, professional and courteous. Their excellent customer service and communication skills is greatly appreciated. Thank you!
JOHN SAwesome service and friendly staff !!
Robert MGreat folks and excellent customer service! So happy they are here!!
EARL NOutstanding customer service from pick up to drop off!
REED JGreat experience! Thanks!
Karen MGreat service. Employees were very helpful and courteous.
MILLARD TCheap, simple and quick to rent and return a 5x8 foot enclosed trailer.
JOHN MVery well run facility . Thanks Bruce
DOUGLAS WThey helped me unload, excellent help.
CRAIG MThe only part of the rental experience was using the remote staff portal at the "rental counter". A live person helped me after a couple minutes, but I would rather work with folks in the flesh, rather than a remote staffer on a TV screen. Its just to cold and impersonal for me.
JEFFREY GLocation is just a beat up parking lot in back of a business. No attendent, no office just a drop box
Daniel HVirtual assistant was no help. Called number for location and no help. Finally 1-800-u-haul was helpful. It was as if u-haul did not want the trailer back ! Makes me hesitant to rent from u-haul again.
TRACY MStaff was friendly and helpful, even checked truck in for me.
Floyd CExcellent rental experience
JEFFREY JNever rent from Midguard again...ever! Get rid of virtual assistant and need to download app.
FREDERICK HEasy dropoff.
Floyd CVery confusing process to pick up the vehicle. It was hard to find the office, in relation to where the trucks are parked, and the key box area is not well marked-just a small U-Haul sign. Combination lock to the key box was rusty and difficult to turn and open.
Michelle JHey there, when I went back to rental facility, they only had a virtual person available. I went up to office which is a far distance from where trailers are parked to see if I needed to do return paperwork there. The virtual assistant that came on was very hard to understand but told me just to drop the trailer. Unfortunately, there was not anyone available to help me unhitch the trailer (2:00 pm)and I had difficult getting it unhitched. Was not sure where everyone was.
KENNETH TI’ve rented several times in the past from U-Haul, however this was my first “ virtual “ experience where there wasn’t a person on-site and the end to end process is virtual. It was much more complicated, unclear, it I spent a lot of time trying to follow email instructions and “ figure it out “ on my own.
STEPHEN SNo one there then they said via video they couldn’t take it there then I had to call and they said it’s ok to leave it there. Overall a terrible experience.
EDMOND RThe young lady was very pleasant and helpful.
RONALD KFriendly and great service
BRIAN GU-haul is a mess in Seneca. 3 stops. Midgard has no signage and trucks and trailers are behind a giant building. Really nice employees, but GOTTA ADD SIGNS. Took two hours to drop off in a town I now live in. Sad.
JAMES WDon’t have the automated person come on every time someone walks in- it’s annoying to customers and staff lol
MARIANNE HExcellent experience
Matthew LSignage to the u-haul parking was not present. Wasn’t sure where to park after hours, but eventually found my way around a large storage building to find some trucks parked in a gravel lot.
MICHAEL MThe staff were awesome and very helpful!!
Julie JMidguard did an excellent job. UHaul corporate was terrible. Thank goodness the local folks knew what was going on.
Craig MExcellent service and communication contract 2 thumbs up 👍 👍
Justin SBest quickest experience I’ve had Recommend this location.
GEORGINA SExcellent customer service! Would absolutely use again!
Jane BWe rented a truck on Thanksgiving day through mobile pickup. It took an hour to finally drive out. The mobile app was not that user friendly, and the equipment ordered was not in the truck. Bruce at that location sorted things out.
Dorothy BVery helpful staff
CRAIG CYour website is total crap I had to wait a whole hour or more just to get the truck rental
Pat Mno personnel on site the u haul app was awful, slow, and took 20+ minutes to complete the check in once we arrived at the correct turn in location
JAMES GHad some delay due to previous website issues but it got worked out. Thx
Mitchell RBruce at midguard storage rented it to us and was very helpful. He made the moving experience go smoothly
Pam TInterior of equipment / trailers should be clean of debris and dirt.
Robert SN/A
Roger IVery good, thanks. Will rent again :-)
Canan OI can not think of anything
Leatrice CVery kind staff, neat boats and a beautiful vintage truck in their warehouse! Good location and great service :)
Lauren CFantastic place
Stephen MVery happy, thank you for the great service.
Doug WI had a great customer experience. Everyone was very helpful and efficient.
Dennis G