Customer Reviews for Midland Self Storage
(U-Haul Neighborhood Dealer)

230 reviews

1802 112th St E   Tacoma, WA 98445

(253) 537-3111

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(253) 537-3111

1802 112th St E
Tacoma, WA 98445

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 10 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Vehicle was ready for us. Process was easy and Amanda was so helpful.

James S. 
Rating:
5.0

Everything was great! We were in and out in no time when picking up the vehicle and returning it. Best UHaul experience I've had with your company!

Melanie K. 
Rating:
4.0

Two thumbs up

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Outstanding customer service the agents our well knowledge d and helpful

MINERVA M. 
Rating:
4.0

The tire was so low and I tried to reach for help but they kept me on hold for 1hour until I gave up

Ruth W. 
Rating:
4.0

Customer did not leave a comment.

JAMES PETER B. 
Rating:
1.0

I payed for two furniture dolly's and the location only had one available, I marked this when I received the vehicle. Once we returned everything, I marked I only received one and did not want to pay for a dolly I never used. I was then told in the app I would be contacted by U-Haul to dispute the charge. Never received a call and was charged for the use of two dollys when I only was given one and was only able to use one.

Jorge T. 
Rating:
5.0

Great storage unit and wonderful, helpful staff!!

RICHARD RENE T. 
Rating:
3.0

Customer did not leave a comment.

SKYLER G. 
Rating:
5.0

Thank goodness the store was open and staff could check me in because your Online check in app didnt work At all in two different devices.

GINGER P. 
Rating:
5.0

Customer did not leave a comment.

KERRI P. 
Rating:
5.0

Customer did not leave a comment.

Brendan D. 
Rating:
5.0

Customer did not leave a comment.

Malissa E. 
Rating:
5.0

Friendly - efficient service

Diana B. 
Rating:
3.0

Open earlier and/or don't leave pick up time prior to opening hours an option. Planned for a 8am pick up and didn't open til 10am. The hours of operation on the window said 930am..?

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

Glenda T. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Nickolas P. 
Rating:
5.0

I had difficulty returning since office was closed for lunch past the time mentioned. I had to do it on my phone which was difficult for me.

Carol T. 
Rating:
5.0

The only problem I had was I'm 6 4 with bad knees and there was absolutely no legroom in the truck very uncomfortable but the girl in the office was awesome

Joel S. 
Rating:
1.0

Charged for petrol, we took picture of fuel gauge showing proper refilling. Apparently they need to nickle and dime people! Unprofessional!!!

Tinashe M. 
Rating:
5.0

Customer did not leave a comment.

Denetra B. 
Rating:
5.0

Customer did not leave a comment.

Deena W. 
Rating:
4.0

Customer did not leave a comment.

Denise P. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Very satisfied ??

Fredrick R. 
Rating:
5.0

Customer did not leave a comment.

Lynda L. 
Rating:
5.0

I couldn't have made this easier if I had tried. I rented the truck over the phone rather than booking it online. When I arrived to pick up the truck, it was ready to go. The entire process from booking to getting the keys took less than 10 minutes. Amanda was super helpful and friendly. Very efficient. She is a great example of how to provide superb customer service. I would highly recommend Midland over other U-Haul locations I have used.

Mellissia C. 
Rating:
5.0

This location needs more variety of trucks.

Fredrick R. 
Rating:
5.0

Customer did not leave a comment.

Melissa D. 
Rating:
5.0

I don't even know because I think all is perfect

Christian C. 
Rating:
5.0

Customer did not leave a comment.

Wanda H. 
Rating:
5.0

I reserved a 20 foot truck 9 days prior to me needing it. I received a call morning of pickup that not only had changed the location of rental but the size as well. I will never use uhaul again. Terrible customer service.

Jacob W. 
Rating:
1.0

I was called about taking someone else's truck keys when we couldn't even figure out how to get our own u haul keys

Sandra J. 
Rating:
3.0

Customer did not leave a comment.

Katrina G. 
Rating:
5.0

staff was very professional and kind. would use again!

Todd F. 
Rating:
5.0

Customer did not leave a comment.

Gunnar A. 
Rating:
5.0

Nothing..experience was wonderful

John M. 
Rating:
5.0

Customer did not leave a comment.

ELENA M. 
Rating:
4.0

Radio didn't work. Oil leak.

Patricia W. 
Rating:
5.0

Make sure the radio works as well as everything else. Thanks!

AC N. 
Rating:
5.0

Customer did not leave a comment.

NATHAN C. 
Rating:
5.0

Thanks for providing this service!

Gregory O. 
Rating:
5.0

Customer did not leave a comment.

Chrystal M. 
Rating:
5.0

Nothing

Herbert G. 
Rating:
5.0

Great customer service!

Johnson D. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
3.0

There was no one there to rate.

Shannae P. 
Rating:
5.0

Customer did not leave a comment.

Norris S. 
Rating:
3.0

Pulled off of the lot with rental truck and noticed it had only 3/4 of a tank of gas and my paperwork said it was full. I was in such a hurry to get moved i didn't have time to worry about it. I returned it full because I didn't want them to charge me extra. I put in 35 dollars in gas to drive 21.6 miles.

Cory B. 
Rating:
5.0

Staff was great, got me in and out both ways. Could not have been better

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

Johnson D. 
Rating:
5.0

No recommendations.

Greg O. 
Rating:
5.0

Customer did not leave a comment.

Kiersten B. 
Rating:
2.0

Manager said I couldn't drop off the truck at this location even though I had a reservation. She argued with me and said she needed to call corporate after I showed her I indeed had a 24/7 online reservation. Her attitude was so opposite and offensive compared to the SeaTac location.

Ashley B. 
Rating:
1.0

The truck broke done. ( I had to go buy a set of battery jumper cables to get it started. Called uhaul and got nowhere. I want my money back plus the cost of the jumper cables $22. You delayed me and other customers waiting on the truck. I will never rent from you again based on my recent experience. Not that any of you actually care and will do something about it.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

JAMIE J. 
Rating:
5.0

Natalie was very professional and courteous

TOIYA G. 
Rating:
5.0

The lady running the place was awesome and friendly!

Nikki L. 
Rating:
4.0

The agent was new but helpful. I was told that the mileage allowance was 40. However, the printed contract showed 30 so I was charged for an extra 10 miles.

Richard L. 
Rating:
5.0

Top notch. Could not have been better.

Laura J. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Nothing the place was well maintained and very clean Working w/ Natalie made our day go smooth ... Thank you Natalie.

ANNA R. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Very helpful and friendly staff. Natalie is wonderful.

Mark G. 
Rating:
1.0

Customer and uhaul member should do a walk through of the truck together and verify where the gas meter is at.

MARIA M. 
Rating:
5.0

Natalie was awesome.

Mark G. 
Rating:
5.0

Natalie Is Awesome, and her customer service is outstanding!!

Charmagne B. 
Rating:
5.0

I am very impressed with Tina, the clerk who cheked in my 10 ft truck. I had taken the truck to the wrong location and she went out of her way to call and get instructions on how to receive the truck at her location so I didn't have to take it to a Tacoma location a long way from where I was. Thanks again Tina.

susan H. 
Rating:
5.0

Customer did not leave a comment.

Virginia S. 
Rating:
5.0

Customer did not leave a comment.

brittany J. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Everything was awesome! Natalie was a great representation to your company, good Customer Service!

Otis D. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
1.0

Was never told that place I picked up storage closed at 6pm. When I finished moving at the time on my receipt and called customer service to see how to go about returning uhaul I was told that I would have to return uhaul the next day because there was no drop box which was a lie and I found out the following day after missing half of work that I could have dropped the key off and left the truck that night. I will never use them again.

Shaneka L. 
Rating:
5.0

Customer did not leave a comment.

Roxanne M B. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Matthew was awesome to work with!!!

Felise L. 
Rating:
3.0

Customer did not leave a comment.

Alexandra H. 
Rating:
5.0

I was so impressed with the customer service I received. Matt was very knowledgble, helpful, considerate

Santos R. 
Rating:
5.0

Jennifer was wonderful and very easy to work with. It was my first time renting from Uhaul but my husband's family has in years past and his experience was mostly negative. I was very pleased with the level of service we received at Midland Self Storage.

Kealoha T. 
Rating:
5.0

Customer did not leave a comment.

shane S. 
Rating:
5.0

U haul system sucks. I went into the large Uhaul in Spanaway, WA to make a reservation but they said the system was unable to make a reservation. Went to a business that had uHaul as a side business and they were able to override the reservation system and make the reservation. UHaul, get your act together with your computer upgrades. Also, delete my credit card data. You shouldn't be keeping that data on file.

richard D. 
Rating:
5.0

Easy

Cecil C. 
Rating:
5.0

Customer did not leave a comment.

JOHNSON D. 
Rating:
4.0

Customer did not leave a comment.

gordon A. 
Rating:
5.0

Mathew was incredible, very knowledgeable, courteous, and efficient.

David B. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
4.0

Service was professional and attentive.

tom P. 
Rating:
4.0

N/A

Fredrick R. 
Rating:
5.0

service was great.

Rick A. 
Rating:
5.0

Customer did not leave a comment.

Phillip R P. 
Rating:
4.0

I really appreciated that they gve me almost all the money back for the truck that it turned out I didn't need. That amounted to$769 and that was huge for me. I had rented two trucks thinking that one would not be enough.

Marilynn A. 
Rating:
4.0

The man working there was very helpful and friendly excellent customer service m.

Connie S. 
Rating:
5.0

Customer did not leave a comment.

Paula D. 
Rating:
5.0

This was the best rental experience I have ever had!

Sharon P. 
Rating:
3.0

Customer did not leave a comment.

Lauren A. 
Rating:
2.0

I ask for a furniture dolly and The attendant kept explaining that she did not carry anything like that as I was walking out the door there was a stack of furniture dollies by the door so I did get one she could be more informed but all went well

Becky M. 
No reviews have been submitted for this location.

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